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HL-DT-ST DVD-RW GCA-4080N


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#1 iggypopcs

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Posted 05 November 2006 - 07:51 AM

Well Everything was working fine the other day, now my drive isnt reading any discs and the laptop itself isnt reading the drive anymore... Under device manager it says cannot load driver HL-DT-ST DVD-RW GCA 4080N i tried downloading drivers from many sites including HP. Laptop model is HP Pavillion zv6000. and had no luck, when i try to update driver it says the device isnt found... Any Help or suggestions are greatly appreciated..

#2 guestolo

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Posted 05 November 2006 - 09:36 PM

Just as a double check, can we ensure it's not malware related
Download Hijackthis from my signature below
SAVE it to your desktop

Double click on hijackthis_sfx.exe on desktop
Click the UNZIP button
This will self extract to C:\Program Files\HijackThis
Delete hijackthis_sfx.exe from desktop
You can manually navigate to this folder by:
Go to START>> MyComputer>>Local disk C:>Program Files>
Open HijackThis folder

Double click to run Hijackthis.exe
Do a "SCAN and Save a Log file"
A log will open in Notepad
Copy and paste the WHOLE contents of the log here... Don't try and fix anything---It is all important

Do you want to post your own logs from FRST?
Follow the instructions posted Click Here


#3 iggypopcs

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Posted 06 November 2006 - 07:19 AM

Logfile of HijackThis v1.99.1
Scan saved at 5:17:31 AM, on 11/6/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\USBToolbox\Res.EXE
C:\Program Files\AIM\aim.exe
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymSCUI.exe
C:\Program Files\HPQ\Shared\hpqwmi.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\BearShare Applications\BearShare\BearShare.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: XBTP01621 - {9EBBE90B-282E-4c39-8A7E-120749169F0F} - C:\PROGRA~1\BEARSH~3\MediaBar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: BearShare MediaBar - {B7D3E479-CC68-42B5-A338-938ECE35F419} - C:\Program Files\BearShare MediaBar\MediaBar.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [DeadAIM] rundll32.exe "C:\Program Files\AIM\\DeadAIM.ocm",ExportedCheckODLs
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [VideoraiPodConverter] C:\Program Files\VideoraiPodConverter\VideoraConverter.exe -t
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [USB Storage Toolbox] C:\Program Files\USBToolbox\Res.EXE
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Picture Package Menu.lnk = ?
O4 - Global Startup: Picture Package VCD Maker.lnk = ?
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Bodog Poker - {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - C:\Program Files\Bodog Poker\BPGame.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q305&bd=pavilion&pf=laptop
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?LinkID=39204
O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.c...es/MsnInstC.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgree...eensActivia.cab
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://us-housecall....ivex/hcImpl.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://www.driverage...driveragent.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\Shared\hpqwmi.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

#4 guestolo

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Posted 06 November 2006 - 07:53 PM

Can you do the following
Please supply an uninstall list from Hijackthis
Open Hijackthis>>Open MISC TOOLS SECTION>>Open UNINSTALL MANAGER
Click the SAVE LIST... button
Save the list to your desktop then copy>>Paste back here the Whole contents

Do you want to post your own logs from FRST?
Follow the instructions posted Click Here


#5 iggypopcs

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Posted 06 November 2006 - 09:01 PM

AC3Filter (remove only)
Ad-Aware SE Personal
Adobe Reader 6.0.1
AnyDVD
AOL Instant Messenger
ATI Display Driver
AviSynth 2.5
BearShare
BearShare MediaBar
Broadcom 802.11 Wireless LAN Adapter
CIF USB CAMERA
CleanUp!
Conexant AC-Link Audio
Data Fax SoftModem with SmartCP
DeadAIM
DivX
DivX Player
DVD Decrypter (Remove Only)
DVD Shrink 3.1.7
ewido anti-malware
Full Tilt Poker
HijackThis 1.99.1
Hotfix for Windows XP (KB915865)
HP Dual TV Tuner / Digital Video Recorder Driver
HP Help and Support
HP Wireless Assistant 1.01 A2
ImageMixer VCD/DVD2 for OLYMPUS
ImageMixer VCD2
InterVideo DiscLabel
InterVideo WinDVD
InterVideo WinDVD Creator
iPod for Windows 2005-10-12
iPod for Windows 2006-01-10
IrfanView (remove only)
iTunes
J2SE Runtime Environment 5.0 Update 2
J2SE Runtime Environment 5.0 Update 5
J2SE Runtime Environment 5.0 Update 6
LiveUpdate 1.90 (Symantec Corporation)
Logitech QuickCam Software
Logitech® Camera Driver
Macromedia Flash Player
Macromedia Flash Player 8
Microsoft .NET Framework 1.0 Hotfix (KB887998)
Microsoft .NET Framework 1.1
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Excel Viewer 2003
Microsoft Office Professional Edition 2003
mIRC
Movie Joiner
MSN Messenger 7.5
muvee autoProducer 4.0 - SE
Norton Security Center
OLYMPUS Master
Panda ActiveScan
Picture Package
PQ DVD to iPod Video Converter (remove only)
Quick Launch Buttons 5.10 A2
QuickTime
REALTEK Gigabit and Fast Ethernet NIC Driver
Red Eye Remover 1.7
Red Eye Remover Pro 1.0
SAMSUNG CDMA Modem Driver Set
SAMSUNG Mobile USB Modem ^^
SAMSUNG Mobile USB Modem 1.0 Software
SAMSUNG Mobile USB Modem Software
Samsung PC Studio
Samsung PC Studio 3 USB Driver Installer
Samsung Samples Installer
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893066)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB925486)
SHARP 3G/GSM USB Driver Ver6.0.0
SHARP 3G/GSM Wizard Ver3.0.0
Smart Digital Photo
Sonic Audio Module
Sonic Copy Module
Sonic Data Module
Sonic Express Labeler
Sonic MyDVD Plus
Sonic Update Manager
Sony USB Driver
Spybot - Search & Destroy 1.4
STOIK RedEye AutoFix
Synaptics Pointing Device Driver
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update Rollup 1 for Windows XP Media Center Edition 2005 with HDTV Support (KB873369)
USB Mass Storage Toolbox
VideoLAN VLC media player 0.8.2
Videora iPod Converter 0.91
VobSub v2.23 (Remove Only)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Player 10
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB883667
Windows XP Hotfix - KB884575
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885464
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885855
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888239
Windows XP Hotfix - KB888240
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890546
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891220
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB892559
Windows XP Hotfix - KB893086
Windows XP Media Center Edition 2005 KB888316
WinRAR archiver
World of Warcraft
World Series Of Poker
XviD MPEG-4 Video Codec
XviD MPEG4 Video Codec (remove only)
Yahoo! extras
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! Messenger
Yahoo! Toolbar

#6 guestolo

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Posted 07 November 2006 - 07:53 AM

Create a .bat file for me
Open Notepad (START>>>RUN>>>type in notepad)
Hit OK
Copy the contents of the CODE box, not including the word "code"
Paste it to the empty Notepad file
In Notepad click FILE>>SAVE AS
Change the Save as Type to All Files.
Name the file as export.bat

Save this file on the desktop
regedit /e Export.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}"

Double click on export.bat, a text file by the name of Export.txt will be placed on desktop
Open it and copy>>paste back here the whole contents

Additionally, can you let me know the following
Have you installed any new CD/DVD recording software or codecs just before this issue started?

Have you uninstalled any CD/DVD recording software??

+ Can you do the following
Open Spybot 1.4>>click on HELP>>ABOUT
Let me know Spybot version and latest detection update date

+Open Ad-Aware>>click on DETAILS under initialization status
Let me know Ref. No. and Internal build please
NOTE: you can copy the info in Ad-aware by highlighting it and use
(Ctrl+C) keys on keyboard to copy>>then Paste it back here

Do you want to post your own logs from FRST?
Follow the instructions posted Click Here


#7 iggypopcs

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Posted 07 November 2006 - 04:01 PM

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"Class"="CDROM"
@="DVD/CD-ROM drives"
"EnumPropPages32"="MmSys.Cpl,MediaPropPageProvider"
"Installer32"="storprop.dll,DvdClassInstaller"
"SilentInstall"="1"
"NoInstallClass"="1"
"TroubleShooter-0"="hcp://help/tshoot/tsdrive.htm"
"Icon"="-51"
"LowerFilters"=hex(7):63,00,64,00,72,00,62,00,73,00,64,00,72,00,76,00,00,00,50,\
00,66,00,63,00,00,00,49,00,76,00,69,00,61,00,73,00,70,00,69,00,00,00,50,00,\
78,00,48,00,65,00,6c,00,70,00,32,00,30,00,00,00,00,00
"UpperFilters"=hex(7):47,00,45,00,41,00,52,00,41,00,73,00,70,00,69,00,57,00,44,\
00,4d,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}000]
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01
"DriverDate"="7-1-2001"
"DriverVersion"="5.1.2535.0"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

I had alcohol 120 installed prior and i thought that might be the problem so i deleted it and still didint work.

Spybot last detection update was 2006-02-03


ad aware Ref. Number.. SE1R124 19.09.2006

#8 guestolo

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Posted 07 November 2006 - 06:55 PM

I suspect I may know what's happening, but let's do the following first please

Your version of Sun Java is out of date and should be updated for security reasons
==Download the latest version of Java Runtime Environment (JRE) 5.0 Update 9
  • Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation Multi-language
Save the file to your Desktop.
Don't install it yet

Open your Windows control panel>>Start>>control Panel
Ensure you are in Classic view
Double click to open the Java Icon>>Under the General tab select "Delete Files"
Leave all 3 selections checked and click OK
Exit Java

Access your Add/remove programs via Control Panel
Search in the list for all