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#1 Mr Bell

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Posted 27 December 2007 - 03:48 PM

Ok I installed Call of Duty 4 today. While playing it blue screened on me. Could be over heating I'm not sure. I've played source games and temp was about the same but never blue screened before. Here is my hyjack:list and dmp file

Logfile of HijackThis v1.99.1
Scan saved at 4:42:10 PM, on 12/27/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Logitech\G-series Software\LCDMon.exe
C:\Program Files\Logitech\Video\LogiTray.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Logitech\G-series Software\Applets\LCDClock.exe
C:\Program Files\Logitech\G-series Software\Applets\LCDMedia.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\Program Files\Common Files\AOL\1126634133\ee\aolsoftware.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Valve\Steam\Steam.exe
C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\America Online 9.0\wEmail Removedexe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Documents and Settings\Randy\Desktop\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.eightballclan.branzone.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1126634133\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [Launch LCDMon] "C:\Program Files\Logitech\G-series Software\LCDMon.exe"
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: *.eightballclan.com
O15 - Trusted Zone: *.tpgleague.org
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

#2 guestolo

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Posted 27 December 2007 - 03:53 PM

What's the BSOD say?
Do you have it to automatically restart the computer or do you receive the error message

Do you want to post your own logs from FRST?
Follow the instructions posted Click Here


#3 Mr Bell

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Posted 27 December 2007 - 04:04 PM

I don't understand what it says. Just that windows shut down to protect my computer. Did it upload the minidumpfile?

And I had to reboot it when it happened.

#4 Mr Bell

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Posted 27 December 2007 - 04:20 PM

Also I tried removing itunes but when I do it says its from another source/ perhaps my daughters computer. She was using mine when hers broke. How do I get rid of it?

#5 guestolo

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Posted 27 December 2007 - 04:26 PM

Can you do the following
Right click the MyComputer icon and left click Properties
Click ADVANCED>>Settings under 'Startup and Recovery'
Uncheck "Automatically Restart" under System Failure

Ok and apply out of there
The next time instead of the computer restarting
Hopefully you get a BSOD and you can post back here the exact error message on screen

Try uninstalling Itunes from safe mode >>>WITHOUT networking
See if that helps

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#6 Mr Bell

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Posted 27 December 2007 - 04:47 PM

It was unchecked already. When it blue screened a window popped up. But it was a bunch of numbers mostly. Then I clecked something that was supposed to give me the tech info but I didn't have a clue what it meant. And It didn't allow me to copy the message either.

I did however write down mini122707-02

#7 guestolo

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Posted 27 December 2007 - 05:09 PM

We can resort to uploading the minidump files
But for now
The next time it blue screens

Write down those bunch of numbers

Take note: If there is a file name below the numbers it's important to write that down also
as eg...ATI.sys

Post the numbered Stop message and file name back here

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#8 Mr Bell

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Posted 29 December 2007 - 12:13 AM

Well after gaming all day it finally did it. temp was at 28c when it did. Here are all those numbers you asked for in two lines.

BCCode 10000008c BCPI: 8056DDCF BCP3; ADF15970

BCP4: 00000000 OSVer: 5_1_2600 SP:2_0 Product: 768_1

Then I pressed the tech info;

C:\DOCUME~1\Randy\Local~1\Temp\WER2dee.dir00\mini122907-01.dmp

'''''''''''''''''''''''''''''''''''SAME''''''''''''''''''''''''''''''''''''''''''''''''''''''''\sysdata.xml

#9 Mr Bell

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Posted 29 December 2007 - 06:57 AM

Bump

#10 guestolo

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Posted 29 December 2007 - 11:05 AM

Can you upload a couple minidump files
Let's see if it will help
Navigate to the following folder
C:\WINDOWS\Minidump

Zip up a couple files, they should have the name mini********
*****>>Is the date of dump

Come back here and in a reply box use the UPLOAD button and attach the zipped file

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#11 Mr Bell

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Posted 29 December 2007 - 11:39 AM

Can you upload a couple minidump files
Let's see if it will help
Navigate to the following folder
C:\WINDOWS\Minidump

Zip up a couple files, they should have the name mini********
*****>>Is the date of dump

Come back here and in a reply box use the UPLOAD button and attach the zipped file

Attached Files



#12 guestolo

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Posted 29 December 2007 - 12:16 PM

Do you have latest sound and video drivers for your computer
Go to your manufacturers web site and see if there are updated drivers
I've seen some users mention that uninstalling sound drivers and reinstalling has worked after
COD is installed

Also, one dump was related to Ventrilo
Do you have a USB headset or microphone?
Sounds wierd, but some users say you must have it plugged in when playing the game

Try the above and see if it works

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Follow the instructions posted Click Here


#13 Mr Bell

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Posted 29 December 2007 - 12:41 PM

Do you have latest sound and video drivers for your computer
Go to your manufacturers web site and see if there are updated drivers
I've seen some users mention that uninstalling sound drivers and reinstalling has worked after
COD is installed

Also, one dump was related to Ventrilo
Do you have a USB headset or microphone?
Sounds wierd, but some users say you must have it plugged in when playing the game

Try the above and see if it works


I did those yesterday. It just happen again so I'm sending this one

Attached Files



#14 guestolo

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Posted 29 December 2007 - 12:51 PM

I did those yesterday. It just happen again so I'm sending this one

What did you do yesterday
You uninstalled OLD outdated sound and video drivers before installing new ones?

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#15 Mr Bell

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Posted 29 December 2007 - 01:06 PM

That's correct. It updated itself I believe. Keep in mind this blue screening was happening prior to that. Could this be a memory stick problem?

Let me add that it blue screened on me about a month ago one time only. Then after I starting playing coc it did it twice. So in total 4 times in two days

#16 guestolo

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Posted 29 December 2007 - 01:15 PM

That's correct. It updated itself I believe.

Did you update it from Microsoft?
I wouldn't use Microsoft drivers, but the drivers from manufacturer
AFTER you uninstall old drivers

It wouldn't hurt to check your memory and remove it from possibilities
Try memtest86
http://www.memtest86.com/
Click the Free download on the left
I've had problems with Memtest86 3.4a>>Use Memtest86 3.3
Download under
ISO images suitable for creating a bootable Memtest86 CD-ROM
Unzip to desktop then burn the image(ISO) to a CD

ensure to burn as image file
Boot with CD drive as first boot

Test the memory and see if it's the problem

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#17 Mr Bell

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Posted 30 December 2007 - 12:13 PM

OK, for some reason my key board only activates after windows loads. So I can't press f8 so I can switch and start my computer from cd. Now what?

#18 guestolo

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Posted 30 December 2007 - 12:27 PM

I doubt if it's the F8 key you have to tap
That will get you to the startup screen>>Eg... Safe Mode

You probably need to hit something like the F2 key or Delete to enter BIOS (Setup)
I'm just guessing however

You may have to try a different keyboard
Do you have a special keyboard?

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#19 Mr Bell

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Posted 30 December 2007 - 02:59 PM

Yeah I sure do. Its a G15 Logitech gamer. Well it will be a couple days before I can go to my kids house so I can get my lod one. Dang it all:)

#20 guestolo

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Posted 30 December 2007 - 04:17 PM

Here's what some users are trying when they have to enter Bios Setup or Startup window

1. Shut down your computer: click Start > Shut Down, select "Shut Down" and then click OK. Turn off your computer.
2. Connect a PS/2 keyboard to your computer
3. Turn on your computer and enter the System Setup for BIOS before Windows starts.
4. After you enter the BIOS, look for the USB Legacy Support setting. Usually, this setting is found under the Advanced, Peripheral, or Peripheral Configuration menu, however your BIOS may be different.
5. Select USB Legacy Support and change the setting to Enabled. Do not change any other BIOS settings.
6. Save the settings and exit the BIOS. Allow Windows to start.


That should help you in the future with your keyboard

In the meantime, while your waiting

Let's try the following
Clean Boot XP
Here's instructions
http://support.microsoft.com/kb/310353

Try Manual steps to perform a clean boot in Windows XP

After you Restart the computer, try running COD again and see if you get any errors
Also
Can you right click on MyComputer>>Left click Properties
Select Hardware tab>>Device Manager
Expand (+) on Display adapter
What is the exact name of your adapter?
Double click on your adapter and wait for new window to open
Click the Driver tab
Can you supply>>>Driver Supplier, Date, & Version

Do you want to post your own logs from FRST?
Follow the instructions posted Click Here