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Compter full of pop ups, ie closing,


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#41 guestolo

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Posted 02 March 2008 - 09:16 PM

Can you just upload files.txt in a reply
Use the browse button and navigate to files.txt
Right click on it and choose Select, then click UPLOAD

Add it to your reply when uploaded under manage current attachments

Do you want to post your own logs from FRST?
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#42 mickapoo

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Posted 03 March 2008 - 07:17 AM

Attached File  files.txt   5.48KB   45 downloads

Here is the files.txt file

#43 guestolo

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Posted 03 March 2008 - 08:20 PM

Go ahead and delete this folder
C:\bintheredunthat < -this folder
and this file
C:\StubInstaller.exe <-this file

Let me know how things are running
Also, can you double click on export.bat again, post the new contents of export.txt

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#44 mickapoo

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Posted 04 March 2008 - 07:10 AM

It still isn't finding my cd/dvd drive.

Here is the new export.txt file:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"Class"="CDROM"
@="DVD/CD-ROM drives"
"EnumPropPages32"="MmSys.Cpl,MediaPropPageProvider"
"Installer32"="storprop.dll,DvdClassInstaller"
"SilentInstall"="1"
"NoInstallClass"="1"
"TroubleShooter-0"="hcp://help/tshoot/tsdrive.htm"
"Icon"="-51"
"LowerFilters.Bak"=hex(7):50,00,78,00,48,00,65,00,6c,00,70,00,32,00,30,00,00,\
00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000]
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01
"DriverDate"="7-1-2001"
"DriverVersion"="5.1.2535.0"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000\DigitalAudio]
"RegistryVersion"=dword:00000001
"NumberOfBuffers"=dword:00000008
"SectorsPerRead"=dword:00000010
"SectorsPerReadMask"=dword:ffffffff
"CDDASupported"=dword:00000001
"CDDAAccurate"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0001]
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01
"DriverDate"="7-1-2001"
"DriverVersion"="5.1.2535.0"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0001\DigitalAudio]
"RegistryVersion"=dword:00000001
"NumberOfBuffers"=dword:00000008
"SectorsPerRead"=dword:00000010
"SectorsPerReadMask"=dword:ffffffff
"CDDASupported"=dword:00000001
"CDDAAccurate"=dword:00000001

#45 guestolo

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Posted 04 March 2008 - 08:27 AM

Open Notepad (START>>>RUN>>>type in notepad)
Hit OK
Copy the contents of the CODE box, not including the word "code"
Paste it to the empty Notepad file
In Notepad click FILE>>SAVE AS
IMPORTANT>>>Change the Save as Type to All Files.
Name the file as fix.reg

Save this file on the desktop
Ensure to copy from REGEDIT4 and down in the code box

REGEDIT4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"LowerFilters.Bak"=-


Double click on fix.reg and allow to add/merge to the registry at the prompt

Reboot the computer

Does the CD/DVD drive now show?

If not, can you post back, have you installed any burning software lately?
Or any media conversion software?

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#46 mickapoo

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Posted 07 March 2008 - 03:53 PM

The computer actually recognized the drive for a day or so. Yeay! I thought it was fixed. Today I rebooted and again, it is not recognized. I have not installed any burning software within the last year even, nor any media conversion software. Do you think with all the problems I'm having I should just back up my files (instead of doing a ghost image or whatever they call it), reinstall windows, and then just put my files and programs back on? I have most of the cds for my programs. The important ones at least.

#47 guestolo

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Posted 08 March 2008 - 10:01 AM

Can you double click on export.bat again and post the text file please
I want to double check on something

I've seen this problem with Napster Burn Engine installed
Did the problems start after installing it?

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#48 mickapoo

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Posted 08 March 2008 - 02:46 PM

Can you double click on export.bat again and post the text file please
I want to double check on something

I've seen this problem with Napster Burn Engine installed
Did the problems start after installing it?



I'm really not sure. I've had Napster installed for quite a while now. Here is the log you asked for:
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"Class"="CDROM"
@="DVD/CD-ROM drives"
"EnumPropPages32"="MmSys.Cpl,MediaPropPageProvider"
"Installer32"="storprop.dll,DvdClassInstaller"
"SilentInstall"="1"
"NoInstallClass"="1"
"TroubleShooter-0"="hcp://help/tshoot/tsdrive.htm"
"Icon"="-51"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000]
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01
"DriverDate"="7-1-2001"
"DriverVersion"="5.1.2535.0"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000\DigitalAudio]
"RegistryVersion"=dword:00000001
"NumberOfBuffers"=dword:00000008
"SectorsPerRead"=dword:00000010
"SectorsPerReadMask"=dword:ffffffff
"CDDASupported"=dword:00000001
"CDDAAccurate"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0001]
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01
"DriverDate"="7-1-2001"
"DriverVersion"="5.1.2535.0"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0001\DigitalAudio]
"RegistryVersion"=dword:00000001
"NumberOfBuffers"=dword:00000008
"SectorsPerRead"=dword:00000010
"SectorsPerReadMask"=dword:ffffffff
"CDDASupported"=dword:00000001
"CDDAAccurate"=dword:00000001

THANK YOU, again, for all your help.

#49 mickapoo

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Posted 08 March 2008 - 03:15 PM

Can I ask you another question (log in previous post)... if my computer crashes for good and I need to reformat the hard drive, is there any way to restore the programs that are on there, or just the files? Everyone has told me you have to have the cd for the program, but some of the cds have been lost so I just wonder if there is another way... I don't want to take an actual image of the hard drive, because I'm trying to start over instead of restoring the mess that is there now. If I should post this in another forum, let me know. I'm not so in tune with these things. Thank you!

#50 guestolo

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Posted 08 March 2008 - 11:04 PM

Sounds as if your set on doing a clean install of your system
Is this correct?
I find the best thing to do is go to the manufacturers site and download latest drivers, etc and put them on usb flash drive or cd
Also, backup any and all important files to thumbdrive

In addition, back up your bookmarks for IE and address book for Outlook or Outlook Express
Also, backup email messages if required

Afterwards, do a clean install of the system
Do you have recovery disks or full install CD for your system?

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#51 mickapoo

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Posted 09 March 2008 - 10:09 AM

I'm not really set on it, I just want to be prepared in the event that it crashes for good. Is there any way to backup programs or only files? Some programs I have installed I can't find the cd for. I wasn't sure if there was a way to do that.

Did you see anything in the file I posted that would show why the cd/dvd drive went back to being unrecognized?

Thank you!

#52 guestolo

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Posted 09 March 2008 - 10:13 AM

Can you look again in Device manager and ensure that your CD/DVD is not recognized
Do you see DVD/CD rom drives?

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#53 mickapoo

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Posted 09 March 2008 - 10:15 AM

I just looked again to be sure- it is not there.

#54 guestolo

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Posted 09 March 2008 - 10:24 AM

Can you try uninstalling both Napster>>Napster Burn Engine and Sonic RecordNow
Reboot the computer

See if the drive is detected then

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#55 mickapoo

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Posted 09 March 2008 - 03:45 PM

I tried uninstalling Napster but I kept getting a "Windows has encountered an error and must shut down now". I then tried backing everything up onto my external hard drive just in case, and I used the software that came with it (BounceBack Launcher). It scanned for the source data (or so it said) and then when it was done before the back up started it did the same thing- "Windows has encountered an error and needs to shut down". Are there any freeware back up programs you can recommend?

Thank you!

#56 guestolo

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Posted 09 March 2008 - 04:16 PM

You can just manually backup your files
Not much chance of backing up programs, just their installers
But try the following first, we may be onto something

Try downloading and installing the Windows Installer Cleanup Utility
(msicuu2.exe)

Once installed go to START>>All Programs and run the cleanup utility
Do you see Napster Burn Engine in the list?

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#57 mickapoo

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Posted 09 March 2008 - 06:01 PM

I did run the program and Napster Burn Engine was listed. I removed it.

Before that though, my computer is acting completely crazy. Almost all programs are getting hung up, my Outlook isn't working at all- gives me an error msg that the Outlook.pst file can't be found, then it says it's receiving 1 of 4 messages for about an hour now, thought maybe someone was trying to send me a large file but I logged on through webmail and there are only 4 small text messages there. Everything is just a mess. I had to reboot a few times. Everything just keeps locking up. I'm going to wait to hear back from you now that I removed Napster Burn Engine.

#58 mickapoo

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Posted 09 March 2008 - 06:23 PM

I removed Napster Burn Engine and rebooted. The cd/dvd drive is still not showing in the device mgr. My computer is running very, very slow...

Thank you again for your continued help.

#59 guestolo

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Posted 09 March 2008 - 07:14 PM

Can you do the following
Download FindAWF.exe from here or here, and save it to your desktop.

* Double-click on the FindAWF.exe file to run it.
* It will open a command prompt and ask you to "Press any key to continue".
* You will be presented with a Menu.

1. Press 1 then Enter to scan for bak folders
2. Press 2 then Enter to restore files from bak folders
3. Press 3 then Enter to remove bak folders
4. Press 4 then Enter to reset domain zones
5. Press E then Enter to EXIT

* Press 1, then press Enter
* It may take a few minutes to complete so be patient.
* When it is complete, it will open a text file in notepad called AWF.txt.
* Please copy and paste the contents of the AWF.txt file in your next reply.

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#60 mickapoo

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Posted 10 March 2008 - 06:24 AM

Before I do that, I am running into some SERIOUS problems! All of this really bad stuff seemed to happen a couple of days ago when I used my Seagate External hard drive and started using Bounceback Launcher (their software). I've had it for at least 2 years now but didn't have it connected. I did use it when we first got it but not since then.

This morning my computer had shut down and when it came back up, the message said "The system has recovered from a serious error." Then when it says technical error, it read:
C:\DOCUME~1\EVELYN~1\LOCALS~1\temp\WERe8[b]r5.dir00\Mini031008-01.dmp
C:\DOCUME~1\EVELYN~1\LOCALS~1\temp\WERe8r5.dir00\sysdata.xml

Do the messages above say anything about it being the external hard drive that may be causing the problem? It also had a link, and when I clicked it, it went to the MS website and the page said, "A device driver installed on your computer caused the operating system to stop unexpectedly".


So, I have one question before I do your suggestion in your previous post:
I need to back everything up- and quickly. Should I get a new external hard drive altogether? I can back things up onto this, but I'm wondering if I try to reinstall Windows and then use this Seagate external hard drive to restore the data, is it going to put it back in the state that it is now in?

Thank you!!!