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unable to remove scanner software


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#1 marineborer

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Posted 10 May 2009 - 07:42 PM

I have windows media center edition.
I installed the HP G4010 software. I cannot remove it with the control panel. I get a clean-up message but the program still remains on the computer.

suggestions?

#2 guestolo

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Posted 10 May 2009 - 09:12 PM

Why are you removing the scanner software?
Are you reinstalling it? OR you no longer have the scanner?

What is the exact make/model of your computer
What is the exack make/model of your scanner??

Do you want to post your own logs from FRST?
Follow the instructions posted Click Here


#3 marineborer

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Posted 10 May 2009 - 09:38 PM

From marineborer

I bought a HP G4010 scanner.

I have windows xp media center edition -unable to remove scanner software

I downloaded software for the HP G4010 scanner.

I uninstalled the program because I wanted to reset the scanner so that it would not have to warm up each time. There were 2 options, a energy saving mode and a mode which does not require a warm up.

I am unable to remove the software ( all I get is a "clean-up") but the software remains
on the computer.

(I removed the program from the start-up)

I wasted about 4 hours trying to find out what to do.

I have a Dell Dimension 9200 desktop computer

#4 guestolo

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Posted 10 May 2009 - 10:00 PM

Use the Windows Cleanup utility as suggested here:
http://h20000.www2.h...ectID=c01716438

Do you want to post your own logs from FRST?
Follow the instructions posted Click Here