Tech Clinic / Can not get rit off Adds by Cloudscout
« on: August 27, 2015, 07:46:56 AM »Hi guys,
I have followed many many online step by step guides on how to get rit off \"adds by cloudscout\" with no success... its a nasty piece of spyware thats almost diabling my entire system.. There are many things i am now unable to do besides getting pop up after pop up and silly adds left, right and centre. I hope someone here can help me .
Here is my HijackThis logg. Many thanks in advance
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 10:43:15 PM, on 27/08/2015
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.16521)
FIREFOX: 39.0 (x86 en-US)
Boot mode: Normal
Running processes:
C:\\Program Files (x86)\\Samsung\\Kies\\Kies.exe
C:\\Program Files (x86)\\Common Files\\Adobe\\OOBE\\PDApp\\UWA\\AAM Updates Notifier.exe
C:\\Program Files (x86)\\Samsung\\Kies\\KiesTrayAgent.exe
C:\\Program Files (x86)\\Hp\\HP Software Update\\hpwuSchd2.exe
C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe
C:\\Program Files (x86)\\Mozilla Firefox\\firefox.exe
C:\\Program Files (x86)\\Mozilla Firefox\\plugin-container.exe
C:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashPlayerPlugin_18_0_0_232.exe
C:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashPlayerPlugin_18_0_0_232.exe
C:\\Users\\Dell\\Downloads\\HijackThis.exe
R1 - HKCU\\Software\\Microsoft\\Internet Explorer\\Main,Search Bar = Preserve
R1 - HKCU\\Software\\Microsoft\\Internet Explorer\\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896\'>http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\\Software\\Microsoft\\Internet Explorer\\Main,Start Page =
R0 - HKLM\\Software\\Microsoft\\Internet Explorer\\Search,SearchAssistant =
R0 - HKLM\\Software\\Microsoft\\Internet Explorer\\Search,CustomizeSearch =
R0 - HKLM\\Software\\Microsoft\\Internet Explorer\\Main,Local Page = C:\\Windows\\SysWOW64\\blank.htm
R0 - HKCU\\Software\\Microsoft\\Internet Explorer\\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O4 - HKLM\\..\\Run: [BCSSync] \"C:\\Program Files (x86)\\Microsoft Office\\Office14\\BCSSync.exe\" /DelayServices
O4 - HKLM\\..\\Run: [Dell Webcam Central] \"C:\\Program Files (x86)\\Dell Webcam\\Dell Webcam Central\\WebcamDell2.exe\" /mode2
O4 - HKLM\\..\\Run: [KiesTrayAgent] C:\\Program Files (x86)\\Samsung\\Kies\\KiesTrayAgent.exe
O4 - HKLM\\..\\Run: [HP Software Update] \"C:\\Program Files (x86)\\HP\\HP Software Update\\HPWuSchd2.exe\"
O4 - HKLM\\..\\Run: [HP Component Manager] \"C:\\Program Files (x86)\\HP\\hpcoretech\\hpcmpmgr.exe\"
O4 - HKLM\\..\\Run: [QuickTime Task] \"C:\\Program Files (x86)\\QuickTime\\QTTask.exe\" -atboottime
O4 - HKLM\\..\\Run: [Dropbox] \"C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe\" /systemstartup
O4 - HKCU\\..\\Run: [Cloud Sync Application] C:\\Program Files (x86)\\Renewed Vision\\ProPresenter 5\\CloudSyncApp.exe
O4 - HKCU\\..\\Run: [Facebook Update] \"C:\\Users\\Dell\\AppData\\Local\\Facebook\\Update\\FacebookUpdate.exe\" /c /nocrashserver
O4 - HKCU\\..\\Run: [KiesPreload] C:\\Program Files (x86)\\Samsung\\Kies\\Kies.exe /preload
O4 - HKCU\\..\\Run: [KiesAirMessage] C:\\Program Files (x86)\\Samsung\\Kies\\KiesAirMessage.exe -startup
O4 - HKCU\\..\\Run: [CCleaner Monitoring] \"C:\\Program Files\\CCleaner\\CCleaner64.exe\" /MONITOR
O4 - HKCU\\..\\Run: [SUPERAntiSpyware] C:\\Program Files\\SUPERAntiSpyware\\SUPERAntiSpyware.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\\Program Files (x86)\\Microsoft Office\\Office14\\ONBttnIE.dll
O9 - Extra \'Tools\' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\\Program Files (x86)\\Microsoft Office\\Office14\\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\\Program Files (x86)\\Microsoft Office\\Office14\\ONBttnIELinkedNotes.dll
O9 - Extra \'Tools\' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\\Program Files (x86)\\Microsoft Office\\Office14\\ONBttnIELinkedNotes.dll
O10 - Unknown file in Winsock LSP: c:\\program files (x86)\\common files\\microsoft shared\\windows live\\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\\program files (x86)\\common files\\microsoft shared\\windows live\\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab\'>http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O17 - HKLM\\System\\CCS\\Services\\Tcpip\\..\\{AB5AB876-2FBC-4E49-B2E5-F555096C785B}: NameServer = 82.163.143.137,82.163.142.139
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\\Program Files (x86)\\Windows Live\\Photo Gallery\\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\\Program Files (x86)\\Common Files\\Microsoft Shared\\OFFICE14\\MSOXMLMF.DLL
O20 - AppInit_DLLs: c:\\windows\\syswow64\\nvinit.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\\Program Files\\SUPERAntiSpyware\\SASCORE64.EXE
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\\Program Files (x86)\\Common Files\\Adobe\\ARM\\1.0\\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\\system32\\Alg.exe,-112 (ALG) - Unknown owner - C:\\Windows\\System32\\alg.exe (file missing)
O23 - Service: Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Service (AMPPALR3) - Intel Corporation - C:\\Program Files\\Intel\\BluetoothHS\\BTHSAmpPalService.exe
O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\\Program Files\\Common Files\\Apple\\Mobile Device Support\\AppleMobileDeviceService.exe
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\\Windows\\Microsoft.NET\\Framework\\v2.0.50727\\aspnet_state.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\\Program Files\\Bonjour\\mDNSResponder.exe
O23 - Service: Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Security Service (BTHSSecurityMgr) - Intel(R) Corporation - C:\\Program Files\\Intel\\BluetoothHS\\BTHSSecurityMgr.exe
O23 - Service: Dropbox Update Service (dbupdate) (dbupdate) - Dropbox, Inc. - C:\\Program Files (x86)\\Dropbox\\Update\\DropboxUpdate.exe
O23 - Service: Dropbox Update Service (dbupdatem) (dbupdatem) - Dropbox, Inc. - C:\\Program Files (x86)\\Dropbox\\Update\\DropboxUpdate.exe
O23 - Service: SCP DS3 Service (Ds3Service) - Scarlet.Crush Productions - C:\\Program Files\\Scarlet.Crush Productions\\bin\\ScpService.exe
O23 - Service: @%SystemRoot%\\system32\\efssvc.dll,-100 (EFS) - Unknown owner - C:\\Windows\\System32\\lsass.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel(R) Corporation - C:\\Program Files\\Intel\\WiFi\\bin\\EvtEng.exe
O23 - Service: @%systemroot%\\system32\\fxsresm.dll,-118 (Fax) - Unknown owner - C:\\Windows\\system32\\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\\Program Files (x86)\\Google\\Update\\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\\Program Files (x86)\\Google\\Update\\GoogleUpdate.exe
O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - Hewlett-Packard Company - C:\\Program Files (x86)\\Hp\\Common\\HPSupportSolutionsFrameworkService.exe
O23 - Service: @%SystemRoot%\\system32\\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\\Windows\\system32\\IEEtwCollector.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\\Program Files\\iPod\\bin\\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\\Windows\\system32\\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\\Program Files (x86)\\Intel\\Intel(R) Management Engine Components\\LMS\\LMS.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\\Program Files\\McAfee Security Scan\\3.8.150\\McCHSvc.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\\Program Files (x86)\\Mozilla Maintenance Service\\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\\Windows\\System32\\msdtc.exe (file missing)
O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\\Program Files\\Intel\\WiFi\\bin\\PanDhcpDns.exe
O23 - Service: @%SystemRoot%\\System32\\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\\Windows\\system32\\lsass.exe (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - Unknown owner - C:\\Windows\\system32\\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\\Program Files (x86)\\NVIDIA Corporation\\NVIDIA Updatus\\daemonu.exe
O23 - Service: @%systemroot%\\system32\\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\\Windows\\system32\\lsass.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel(R) Corporation - C:\\Program Files\\Common Files\\Intel\\WirelessCommon\\RegSrvc.exe
O23 - Service: @%systemroot%\\system32\\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\\Windows\\system32\\locator.exe (file missing)
O23 - Service: @%SystemRoot%\\system32\\samsrv.dll,-1 (SamSs) - Unknown owner - C:\\Windows\\system32\\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\\Program Files (x86)\\Skype\\Updater\\Updater.exe
O23 - Service: @%SystemRoot%\\system32\\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\\Windows\\System32\\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\\system32\\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\\Windows\\System32\\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\\system32\\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\\Windows\\system32\\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\\Program Files (x86)\\NVIDIA Corporation\\3D Vision\\nvSCPAPISvr.exe
O23 - Service: SwitchBoard - Adobe Systems Incorporated - C:\\Program Files (x86)\\Common Files\\Adobe\\SwitchBoard\\SwitchBoard.exe
O23 - Service: TeamViewer 10 (TeamViewer) - TeamViewer GmbH - C:\\Program Files (x86)\\TeamViewer\\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\\system32\\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\\Windows\\system32\\UI0Detect.exe (file missing)
O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\\Program Files (x86)\\Intel\\Intel(R) Management Engine Components\\UNS\\UNS.exe
O23 - Service: @%SystemRoot%\\system32\\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\\Windows\\system32\\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\\system32\\vds.exe,-100 (vds) - Unknown owner - C:\\Windows\\System32\\vds.exe (file missing)
O23 - Service: @%systemroot%\\system32\\vssvc.exe,-102 (VSS) - Unknown owner - C:\\Windows\\system32\\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\\system32\\Wat\\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\\Windows\\system32\\Wat\\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\\system32\\wbengine.exe,-104 (wbengine) - Unknown owner - C:\\Windows\\system32\\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\\system32\\wbem\\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\\Windows\\system32\\wbem\\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\\Windows Media Player\\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\\Program Files (x86)\\Windows Media Player\\wmpnetwk.exe (file missing)
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End of file - 11143 bytes