Post by: Guest_Iona on September 07, 2004, 01:54:17 PM
I could get onto the internet at first, but then after a few minutes, when I typed in a website address into the address bar, nothing happened. So I couldn’t even access Broadband Help & Support.
I uninstalled the Broadband software and then started the installation again from scratch.
But this time, at the stage where it says I need to restart the computer to complete the installation, again, nothing happens. It won’t restart, turn off or ctrl-alt-del.
Also, as soon as I turn the computer on, I get an error message: smsc.exe has encountered a problem and needs to close. Blah blah blah!
I called the Helpdesk, who ironically enough, were no help at all! Said something about Welchia Worm (which one?!!?) and running the Windows XP disk to repair the system without deleting any of my files or programs.
The problems only started when I installed the Broadband software.
Can any one advise?
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Post by: Guest on January 24, 2005, 07:39:24 PM
Post by: guestolo on January 24, 2005, 08:16:49 PM
A small utility to help identify if any Hijackers, Malware, Spyware, etc.....Reside on your computer
Important: Create a Permanent folder for Hijackthis
Double Click "MY Computer"
Open your C: drive
Click "File" >>> "New" >>>> "Folder"
A new folder will be created, name it HJT
Now you will have C:\HJT
Download Hijackthis from CLICK HERE (http://\"https://ssl.perfora.net/tools.radiosplace.com/HijackThis.exe\") or CLICK HERE (http://\"http://aumha.org/downloads/hijackthis.exe\")
Save it to that new folder
Do a SCAN and Save a Log file---Save the log----copy and paste the WHOLE contents of the log here... Don't try and fix anything yet----It is all important