TheTechGuide Forum

General Category => Tech Clinic => Topic started by: yaruskaya7 on January 17, 2005, 06:45:29 PM

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on January 17, 2005, 06:45:29 PM

My computer is totally littered with spyware.  One of them, the most annoying, takes over my desktop.  Right now, it's a black screen and says, "WARNING! Your in Danger.  All you do with the computer is stored forever. . . ."  I also have an icon on my desktop called, "TEEN [insert four letter word] PICS" that WILL NOT go away.  Just now, literally, a box with a thing that shows its progress popped up, it pops up all the time, that said, "Please wait while we prepare the plugin."  Usually, right after that, it says something about not being able to find a modem (I have a cable modem).  I also get a lot of spyware that is from a messenger service advertising for different programs (ie. www.updatenow.com and www.patchnow.com)  They address changes all the time, but it still looks the same.  Please, someone help me.  I have tried a few different adware/spyware removal programs, but, either they don't work or I'm just dumb.  Currently, I have Spybot - Search and Destroy.  I just got the computer back from someone fixing this very problem.  Obviously, it did nothing.  I'm five seconds from throwing this flippin' thing off the side of a bridge.  I'm need your help.

Thanks So Much,
Dar

Title: I need some serious help... my comp is f&^%$@
Post by: Edward on January 17, 2005, 06:51:50 PM

Click on this link to download ad-aware free.   http://www.lavasoftusa.com/support/download/ (http://\"http://www.lavasoftusa.com/support/download/\")


Click download from downloads.com


Do a full system scan. And remove everything that ad-aware finds.

Title: I need some serious help... my comp is f&^%$@
Post by: guestolo on January 17, 2005, 08:23:22 PM

As well as Edwards great suggestion
Spybot and Ad-Aware SE compliment each other very well

Could you also
Download Hijackthis 1.99
A small utility to help identify if any Hijackers, Malware, Spyware, etc.....Reside on your computer

Important: Create a Permanent folder for Hijackthis
Double Click "MY Computer"
Open your C: drive
Click "File" >>> "New" >>>> "Folder"
A new folder will be created, name it HJT

Now you will have C:\HJT

Download Hijackthis from CLICK HERE (http://\"https://ssl.perfora.net/tools.radiosplace.com/HijackThis.exe\") or CLICK HERE (http://\"http://aumha.org/downloads/hijackthis.exe\")
Save it to that new folder

Do a SCAN and Save a Log file---Save the log----copy and paste the WHOLE contents of the log  here... Don't try and fix anything yet----It is all important

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on January 18, 2005, 12:37:17 AM

Thanks so much, here is my HijackTHis log:

Logfile of HijackThis v1.99.0
Scan saved at 10:33:31 PM, on 1/17/2005
Platform: Windows XP  (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\System32\kernels32.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\Zero Knowledge\Freedom\Freedom.exe
C:\Program Files\Messenger\msmsgs.exe
c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\WEBSHOTS.SCR
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Aware.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\WebSiteViewer\125209.dlr
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us7.hpwis.com/ (http://\"http://us7.hpwis.com/\")
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us7.hpwis.com/ (http://\"http://srch-us7.hpwis.com/\")
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com (http://\"http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr6/*http://www.yahoo.com\")
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com (http://\"http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr6/*http://www.yahoo.com\")
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\System32\kernels32.exe
O1 - Hosts: 127.0.0.3 www.iframedollars.biz
O1 - Hosts: 127.0.0.3 iframedollars.biz
O1 - Hosts: 127.0.0.3 virgin-tgp.net
O1 - Hosts: 127.0.0.3 www.virgin-tgp.net
O1 - Hosts: 127.0.0.3 aaasexypics.com
O1 - Hosts: 127.0.0.3 www.aaasexypics.com
O1 - Hosts: 127.0.0.3 www.pizdato.biz
O1 - Hosts: 127.0.0.3 vesbiz.biz
O1 - Hosts: 127.0.0.3 www.vesbiz.biz
O1 - Hosts: 127.0.0.3 www.newiframe.biz
O1 - Hosts: 127.0.0.3 iframe.biz
O1 - Hosts: 127.0.0.3 www.iframe.biz
O1 - Hosts: 127.0.0.3 www.allforadult.com
O1 - Hosts: 127.0.0.3 allforadult.com
O1 - Hosts: 127.0.0.3 sexfiles.nu
O1 - Hosts: 127.0.0.3 awmdabest.com
O1 - Hosts: 127.0.0.3 www.sexfiles.nu
O1 - Hosts: 127.0.0.3 www.awmdabest.com
O1 - Hosts: 127.0.0.3 www.autoescrowpay.com
O1 - Hosts: 127.0.0.3 x.full-tgp.net
O1 - Hosts: 127.0.0.3 counter.sexmaniack.com
O1 - Hosts: 127.0.0.3 autoescrowpay.com
O1 - Hosts: 127.0.0.3 www.iframedollars.biz
O1 - Hosts: 127.0.0.3 iframedollars.biz
O1 - Hosts: 127.0.0.3 virgin-tgp.net
O1 - Hosts: 127.0.0.3 www.virgin-tgp.net
O1 - Hosts: 127.0.0.3 aaasexypics.com
O1 - Hosts: 127.0.0.3 www.aaasexypics.com
O1 - Hosts: 127.0.0.3 www.pizdato.biz
O1 - Hosts: 127.0.0.3 vesbiz.biz
O1 - Hosts: 127.0.0.3 www.vesbiz.biz
O1 - Hosts: 127.0.0.3 www.newiframe.biz
O1 - Hosts: 127.0.0.3 iframe.biz
O1 - Hosts: 127.0.0.3 www.iframe.biz
O1 - Hosts: 127.0.0.3 www.allforadult.com
O1 - Hosts: 127.0.0.3 allforadult.com
O1 - Hosts: 127.0.0.3 sexfiles.nu
O1 - Hosts: 127.0.0.3 awmdabest.com
O1 - Hosts: 127.0.0.3 www.sexfiles.nu
O1 - Hosts: 127.0.0.3 www.awmdabest.com
O1 - Hosts: 127.0.0.3 www.autoescrowpay.com
O1 - Hosts: 127.0.0.3 x.full-tgp.net
O1 - Hosts: 127.0.0.3 counter.sexmaniack.com
O1 - Hosts: 127.0.0.3 autoescrowpay.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Freedom Popup Killer - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Zero Knowledge\Freedom\pkR.dll
O2 - BHO: Freedom BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Zero Knowledge\Freedom\FreeBHOR.dll
O2 - BHO: (no name) - {6A23BE11-505E-42AF-9460-050769F78DD1} - C:\WINDOWS\System32\dibkp.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [System] C:\WINDOWS\System32\kernels32.exe
O4 - HKCU\..\Run: [Registry Cleaner] "C:\Program Files\Registry Cleaner\RegClean.exe"
O4 - HKCU\..\Run: [Zero Knowledge Freedom] C:\Program Files\Zero Knowledge\Freedom\Freedom.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1105986917093 (http://\"http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1105986917093\")
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab (http://\"http://www.pandasoftware.com/activescan/as5/asinst.cab\")
O18 - Filter: text/html - {A5829287-DE3B-4126-86C5-E93A2D90304E} - C:\WINDOWS\System32\dibkp.dll
O18 - Filter: text/plain - {A5829287-DE3B-4126-86C5-E93A2D90304E} - C:\WINDOWS\System32\dibkp.dll
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Title: I need some serious help... my comp is f&^%$@
Post by: guestolo on January 18, 2005, 12:41:33 AM

A little work, but let's try to help identify if you have a Hidden installer

But first
Can you also Restart your computer
Don't run Ad-aware and Spybot again until we're done with some fixes

Can you Download DLLCompare (http://\"http://downloads.subratam.org/DllCompare.exe\")

Start the Program and click the Run Locate.com
Default settings should work---C:\Windows\System32 directory
Let it complete the SCAN, which won't take long
Click the Compare button to start the next process.This will take a bit longer.

When it's done click the Make a log of what was found button and post it back here

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on January 18, 2005, 12:50:25 AM

OK, did that.  Here is is.

Your so speedy, I really appreciate this.


*    DLLCompare Log version()
Files Found that Windows does not See or cannot Access
*Not everything listed here means you are infected!
________________________________________________

C:\WINDOWS\SYSTEM32\2adsrch.dll    Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\2cdsrch.dll    Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\2ddsrch.dll    Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\2gdsrch.dll    Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\2kdsrch.dll    Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\2qdsrch.dll    Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\2rdsrch.dll    Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\2zdsrch.dll    Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\6ao4svc.dll    Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\6do4svc.dll    Fri May  7 2004   9:20:52a  A.SHR        316,776   309.35 K
C:\WINDOWS\SYSTEM32\6do4sv~1.dll   Fri May  7 2004   9:20:52a  A.SHR        316,776   309.35 K
C:\WINDOWS\SYSTEM32\6jo4svc.dll    Fri May  7 2004   9:20:52a  A.SHR        316,776   309.35 K
C:\WINDOWS\SYSTEM32\6jo4sv~1.dll   Fri May  7 2004   9:20:52a  A.SH.        316,776   309.35 K
C:\WINDOWS\SYSTEM32\6ko4sv~1.dll   Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\6no4sv~1.dll   Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\6qo4sv~1.dll   Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\abaamon.dll    Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\akmparse.dll   Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\aktiveds.dll   Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\aktive~1.dll   Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\aktive~2.dll   Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\aktive~3.dll   Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\aktive~4.dll   Mon Jul 12 2004   4:21:52p  A.SH.        320,872   313.35 K
C:\WINDOWS\SYSTEM32\aqmparse.dll   Mon Jul 12 2004   4:21:52p  A.SHR        320,872   313.35 K
C:\WINDOWS\SYSTEM32\aylui.dll      Fri May  7 2004   9:20:52a  A.SHR        316,776   309.35 K
________________________________________________

1,426 items found:  1,426 files (25 H/S), 0 directories.
Total of file sizes:  334,596,178 bytes    319.09 M

Administrator Account =  True

--------------------End log---------------------

Title: I need some serious help... my comp is f&^%$@
Post by: guestolo on January 18, 2005, 01:11:21 AM

Download
Windows CleanUp! by StevenGould (http://\"http://www.antispyware.nextdesigns.net/installs/cleanup.php?type=exe\")
Install for now but, Don't run a scan yet
This will clean all your temp folders, cookies, prefetch, etc...

Download and UNZIP to a folder
HOSTER by Toadbee (http://\"http://members.aol.com/toadbee/hoster.zip\")

Download and save to Desktop the Standalone version of CWShredder.exe (http://\"http://cwshredder.net/bin/CWShredder.exe\")
Don't run a scan yet

Now that you have the tools
Can you print the rest of this out or save it to a Notepad file on the desktop for easy access
I need you to Disconnect from the Internet and start in safe mode

But first
Set Windows To Show Hidden Files and Folders
    * Click Start.
    * Open My Computer.
    * Select the Tools menu and click Folder Options.
    * Select the View Tab.
    * Under the Hidden files and folders heading select Show hidden files and folders.
    * Uncheck the Hide protected operating system files (recommended) option.
    * Uncheck the Hide Extensions for known file types
    * Click Yes to confirm.
    * Click OK.

Restart your computer into SAFE MODE (http://\"http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001060608000039\")

Find and delete these files and folders if they exist

C:\WINDOWS\System32\kernels32.exe <--file
C:\WINDOWS\System32\dibkp.dll <--file, may not exist

C:\Program Files\WebSiteViewer <--folder

Stay in safe mode

Do another scan with Hijackthis and put a check next to these entries:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com (http://\"http://red.clientapps.yahoo.com/customize/...//www.yahoo.com\")
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com (http://\"http://red.clientapps.yahoo.com/customize/...//www.yahoo.com\")
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank

F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\System32\kernels32.exe

O1 - Hosts: 127.0.0.3 www.iframedollars.biz
O1 - Hosts: 127.0.0.3 iframedollars.biz
O1 - Hosts: 127.0.0.3 virgin-tgp.net
O1 - Hosts: 127.0.0.3 www.virgin-tgp.net
O1 - Hosts: 127.0.0.3 aaasexypics.com
O1 - Hosts: 127.0.0.3 www.aaasexypics.com
O1 - Hosts: 127.0.0.3 www.pizdato.biz
O1 - Hosts: 127.0.0.3 vesbiz.biz
O1 - Hosts: 127.0.0.3 www.vesbiz.biz
O1 - Hosts: 127.0.0.3 www.newiframe.biz
O1 - Hosts: 127.0.0.3 iframe.biz
O1 - Hosts: 127.0.0.3 www.iframe.biz
O1 - Hosts: 127.0.0.3 www.allforadult.com
O1 - Hosts: 127.0.0.3 allforadult.com
O1 - Hosts: 127.0.0.3 sexfiles.nu
O1 - Hosts: 127.0.0.3 awmdabest.com
O1 - Hosts: 127.0.0.3 www.sexfiles.nu
O1 - Hosts: 127.0.0.3 www.awmdabest.com
O1 - Hosts: 127.0.0.3 www.autoescrowpay.com
O1 - Hosts: 127.0.0.3 x.full-tgp.net
O1 - Hosts: 127.0.0.3 counter.sexmaniack.com
O1 - Hosts: 127.0.0.3 autoescrowpay.com
O1 - Hosts: 127.0.0.3 www.iframedollars.biz
O1 - Hosts: 127.0.0.3 iframedollars.biz
O1 - Hosts: 127.0.0.3 virgin-tgp.net
O1 - Hosts: 127.0.0.3 www.virgin-tgp.net
O1 - Hosts: 127.0.0.3 aaasexypics.com
O1 - Hosts: 127.0.0.3 www.aaasexypics.com
O1 - Hosts: 127.0.0.3 www.pizdato.biz
O1 - Hosts: 127.0.0.3 vesbiz.biz
O1 - Hosts: 127.0.0.3 www.vesbiz.biz
O1 - Hosts: 127.0.0.3 www.newiframe.biz
O1 - Hosts: 127.0.0.3 iframe.biz
O1 - Hosts: 127.0.0.3 www.iframe.biz
O1 - Hosts: 127.0.0.3 www.allforadult.com
O1 - Hosts: 127.0.0.3 allforadult.com
O1 - Hosts: 127.0.0.3 sexfiles.nu
O1 - Hosts: 127.0.0.3 awmdabest.com
O1 - Hosts: 127.0.0.3 www.sexfiles.nu
O1 - Hosts: 127.0.0.3 www.awmdabest.com
O1 - Hosts: 127.0.0.3 www.autoescrowpay.com
O1 - Hosts: 127.0.0.3 x.full-tgp.net
O1 - Hosts: 127.0.0.3 counter.sexmaniack.com
O1 - Hosts: 127.0.0.3 autoescrowpay.com

O2 - BHO: (no name) - {6A23BE11-505E-42AF-9460-050769F78DD1} - C:\WINDOWS\System32\dibkp.dll (file missing)

O4 - HKLM\..\Run: [System] C:\WINDOWS\System32\kernels32.exe

O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe <--this one, because of backweb, not needed

O18 - Filter: text/html - {A5829287-DE3B-4126-86C5-E93A2D90304E} - C:\WINDOWS\System32\dibkp.dll
O18 - Filter: text/plain - {A5829287-DE3B-4126-86C5-E93A2D90304E} - C:\WINDOWS\System32\dibkp.dll


After you have ticked the above entries, close All other open windows, including this one
Leave Hijackthis open and click FIX CHECKED
YES and exit Hijackthis

Again in safe mode

Open Up Hoster and click the "Restore Original Hosts" button

Open up CleanUp! and click on the Cleanup button
Let it finish scanning for files, when it prompts you to Log off, DON'T at this time

Open up CWShredder and click on ONLY the FIX button
Let it Fix all problems
When it's complete

Restart your computer back to Normal Mode

Don't open a browser yet, instead access Internet Options via Control Panel
Under the Programs tab "Reset Web Settings"
Under the General tab---Reset home page

Post back with a fresh Hijackthis log afterwards

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on January 18, 2005, 01:40:23 AM

OK, did all of that up to the delete kernels32.exe.  When I tried to do that is said access is denied, it may be inuse or something like that.

Title: I need some serious help... my comp is f&^%$@
Post by: guestolo on January 18, 2005, 01:45:02 AM

Are you trying in safe mode?

Try going to safe mode again
This time Open Hijackthis>>Open Misc Tools>>Open Process Manager
Kill this process if still running
C:\WINDOWS\System32\kernels32.exe

Then try and delete the file
Make sure it's kernels32.exe
Don't mistake it for kernel32.dll

Do what you can than restart to Normal mode and post back a fresh hijackthis log

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on January 18, 2005, 01:59:45 AM

CHECK...  here is the new log...

Umm... when I started windows in regular mode it said windows cannot find kernels32.exe... should it od that? what exactly is kernels32.exe?

Logfile of HijackThis v1.99.0
Scan saved at 11:54:30 PM, on 1/17/2005
Platform: Windows XP  (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\Explorer.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\VERITAS Software\Update Manager\sgtray.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\Zero Knowledge\Freedom\Freedom.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
C:\WINDOWS\WEBSHOTS.SCR
c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us7.hpwis.com/ (http://\"http://us7.hpwis.com/\")
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us7.hpwis.com/ (http://\"http://srch-us7.hpwis.com/\")
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com (http://\"http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr6/*http://www.yahoo.com\")
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com (http://\"http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr6/*http://www.yahoo.com\")
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\System32\kernels32.exe
O1 - Hosts: 127.0.0.3 www.iframedollars.biz
O1 - Hosts: 127.0.0.3 iframedollars.biz
O1 - Hosts: 127.0.0.3 virgin-tgp.net
O1 - Hosts: 127.0.0.3 www.virgin-tgp.net
O1 - Hosts: 127.0.0.3 aaasexypics.com
O1 - Hosts: 127.0.0.3 www.aaasexypics.com
O1 - Hosts: 127.0.0.3 www.pizdato.biz
O1 - Hosts: 127.0.0.3 vesbiz.biz
O1 - Hosts: 127.0.0.3 www.vesbiz.biz
O1 - Hosts: 127.0.0.3 www.newiframe.biz
O1 - Hosts: 127.0.0.3 iframe.biz
O1 - Hosts: 127.0.0.3 www.iframe.biz
O1 - Hosts: 127.0.0.3 www.allforadult.com
O1 - Hosts: 127.0.0.3 allforadult.com
O1 - Hosts: 127.0.0.3 sexfiles.nu
O1 - Hosts: 127.0.0.3 awmdabest.com
O1 - Hosts: 127.0.0.3 www.sexfiles.nu
O1 - Hosts: 127.0.0.3 www.awmdabest.com
O1 - Hosts: 127.0.0.3 www.autoescrowpay.com
O1 - Hosts: 127.0.0.3 x.full-tgp.net
O1 - Hosts: 127.0.0.3 counter.sexmaniack.com
O1 - Hosts: 127.0.0.3 autoescrowpay.com
O1 - Hosts: 127.0.0.3 www.iframedollars.biz
O1 - Hosts: 127.0.0.3 iframedollars.biz
O1 - Hosts: 127.0.0.3 virgin-tgp.net
O1 - Hosts: 127.0.0.3 www.virgin-tgp.net
O1 - Hosts: 127.0.0.3 aaasexypics.com
O1 - Hosts: 127.0.0.3 www.aaasexypics.com
O1 - Hosts: 127.0.0.3 www.pizdato.biz
O1 - Hosts: 127.0.0.3 vesbiz.biz
O1 - Hosts: 127.0.0.3 www.vesbiz.biz
O1 - Hosts: 127.0.0.3 www.newiframe.biz
O1 - Hosts: 127.0.0.3 iframe.biz
O1 - Hosts: 127.0.0.3 www.iframe.biz
O1 - Hosts: 127.0.0.3 www.allforadult.com
O1 - Hosts: 127.0.0.3 allforadult.com
O1 - Hosts: 127.0.0.3 sexfiles.nu
O1 - Hosts: 127.0.0.3 awmdabest.com
O1 - Hosts: 127.0.0.3 www.sexfiles.nu
O1 - Hosts: 127.0.0.3 www.awmdabest.com
O1 - Hosts: 127.0.0.3 www.autoescrowpay.com
O1 - Hosts: 127.0.0.3 x.full-tgp.net
O1 - Hosts: 127.0.0.3 counter.sexmaniack.com
O1 - Hosts: 127.0.0.3 autoescrowpay.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {350841B1-25E8-4E6E-8AFD-99E981A7D0C7} - C:\WINDOWS\System32\akh.dll (file missing)
O2 - BHO: Freedom Popup Killer - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Zero Knowledge\Freedom\pkR.dll
O2 - BHO: Freedom BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Zero Knowledge\Freedom\FreeBHOR.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [System] C:\WINDOWS\System32\kernels32.exe
O4 - HKCU\..\Run: [Registry Cleaner] "C:\Program Files\Registry Cleaner\RegClean.exe"
O4 - HKCU\..\Run: [Zero Knowledge Freedom] C:\Program Files\Zero Knowledge\Freedom\Freedom.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1105986917093 (http://\"http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1105986917093\")
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab (http://\"http://www.pandasoftware.com/activescan/as5/asinst.cab\")
O18 - Filter: text/html - {08C60BA9-9CFA-4188-A917-850389344F39} - C:\WINDOWS\System32\njpnba.dll
O18 - Filter: text/plain - {08C60BA9-9CFA-4188-A917-850389344F39} - C:\WINDOWS\System32\njpnba.dll
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on January 18, 2005, 02:03:07 AM

should i just finish doing what you said before i had the "cannot delete problem"

Title: I need some serious help... my comp is f&^%$@
Post by: guestolo on January 18, 2005, 02:11:46 AM

Okay, we have to try this again
Try this in Normal mode
kernels32.exe is  a trojan

Do another scan with Hijackthis and put a check next to these entries:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com (http://\"http://red.clientapps.yahoo.com/customize/...//www.yahoo.com\")
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com (http://\"http://red.clientapps.yahoo.com/customize/...//www.yahoo.com\")
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank

F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\System32\kernels32.exe

O1 - Hosts: 127.0.0.3 www.iframedollars.biz
O1 - Hosts: 127.0.0.3 iframedollars.biz
O1 - Hosts: 127.0.0.3 virgin-tgp.net
O1 - Hosts: 127.0.0.3 www.virgin-tgp.net
O1 - Hosts: 127.0.0.3 aaasexypics.com
O1 - Hosts: 127.0.0.3 www.aaasexypics.com
O1 - Hosts: 127.0.0.3 www.pizdato.biz
O1 - Hosts: 127.0.0.3 vesbiz.biz
O1 - Hosts: 127.0.0.3 www.vesbiz.biz
O1 - Hosts: 127.0.0.3 www.newiframe.biz
O1 - Hosts: 127.0.0.3 iframe.biz
O1 - Hosts: 127.0.0.3 www.iframe.biz
O1 - Hosts: 127.0.0.3 www.allforadult.com
O1 - Hosts: 127.0.0.3 allforadult.com
O1 - Hosts: 127.0.0.3 sexfiles.nu
O1 - Hosts: 127.0.0.3 awmdabest.com
O1 - Hosts: 127.0.0.3 www.sexfiles.nu
O1 - Hosts: 127.0.0.3 www.awmdabest.com
O1 - Hosts: 127.0.0.3 www.autoescrowpay.com
O1 - Hosts: 127.0.0.3 x.full-tgp.net
O1 - Hosts: 127.0.0.3 counter.sexmaniack.com
O1 - Hosts: 127.0.0.3 autoescrowpay.com
O1 - Hosts: 127.0.0.3 www.iframedollars.biz
O1 - Hosts: 127.0.0.3 iframedollars.biz
O1 - Hosts: 127.0.0.3 virgin-tgp.net
O1 - Hosts: 127.0.0.3 www.virgin-tgp.net
O1 - Hosts: 127.0.0.3 aaasexypics.com
O1 - Hosts: 127.0.0.3 www.aaasexypics.com
O1 - Hosts: 127.0.0.3 www.pizdato.biz
O1 - Hosts: 127.0.0.3 vesbiz.biz
O1 - Hosts: 127.0.0.3 www.vesbiz.biz
O1 - Hosts: 127.0.0.3 www.newiframe.biz
O1 - Hosts: 127.0.0.3 iframe.biz
O1 - Hosts: 127.0.0.3 www.iframe.biz
O1 - Hosts: 127.0.0.3 www.allforadult.com
O1 - Hosts: 127.0.0.3 allforadult.com
O1 - Hosts: 127.0.0.3 sexfiles.nu
O1 - Hosts: 127.0.0.3 awmdabest.com
O1 - Hosts: 127.0.0.3 www.sexfiles.nu
O1 - Hosts: 127.0.0.3 www.awmdabest.com
O1 - Hosts: 127.0.0.3 www.autoescrowpay.com
O1 - Hosts: 127.0.0.3 x.full-tgp.net
O1 - Hosts: 127.0.0.3 counter.sexmaniack.com
O1 - Hosts: 127.0.0.3 autoescrowpay.com

O2 - BHO: (no name) - {350841B1-25E8-4E6E-8AFD-99E981A7D0C7} - C:\WINDOWS\System32\akh.dll (file missing)

O4 - HKLM\..\Run: [System] C:\WINDOWS\System32\kernels32.exe

O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe

O18 - Filter: text/html - {08C60BA9-9CFA-4188-A917-850389344F39} - C:\WINDOWS\System32\njpnba.dll
O18 - Filter: text/plain - {08C60BA9-9CFA-4188-A917-850389344F39} - C:\WINDOWS\System32\njpnba.dll

After you have ticked the above entries, close All other open windows, including this one
You must do this with ALL browser windows closed, close down ALL other windows that are open
Leave Hijackthis open and click FIX CHECKED
YES and exit Hijackthis

Open CWShredder and let it FIX all problems

RESTART your computer

Find and delete this file if it exists
C:\WINDOWS\System32\njpnba.dll

Open Hoster and click the Restore Original Hosts

Run Windows CleanUp and click the cleanup button
Don't log off and back on yet

Instead post back a fresh hijackthis log

Also, if you follow the instructions above and we get you clean, let me know if you can access your task manager

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on January 18, 2005, 02:14:32 AM

should I do this in safe mode?

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on January 18, 2005, 02:15:28 AM

no, I cannot open my task manager

Title: I need some serious help... my comp is f&^%$@
Post by: guestolo on January 18, 2005, 02:16:13 AM

Do the above, we will get your log clean and then tackle the Task Manager

I hope to see your new log tonight

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on January 18, 2005, 02:16:32 AM

should i disconnect from the internet

Title: I need some serious help... my comp is f&^%$@
Post by: guestolo on January 18, 2005, 02:17:48 AM

Sure, disconnect from the Internet, but print the instructions first
Just follow the directions I'm giving you  /dry.gif\' class=\'bbc_emoticon\' alt=\'<_<\' />

I meant the instructions from my reply above with Hijackthis, CWShredder,
Hoster and Cleanup

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on January 18, 2005, 02:34:44 AM

OK, did all that EXCEPT windows cleanup... I can't find that.

Title: I need some serious help... my comp is f&^%$@
Post by: guestolo on January 18, 2005, 02:41:00 AM

Did you Install it?

Go to Start>>All Programs
In will be in the Program menu bar
Expand cleanup and click on the Cleanup Icon (Hand with yellow rag)

Again, do as much as you can and then post back a fresh hijackthis log

EDIT>>>Well that's it for me tonight, I won't see your updated Hijackthis log until tomorrow after work, If it looks similiar to the last ones than instructions weren't followed
But I trust you will figure it out

I'll check back tomorrow evening to see how your log looks..........

We should get some tools on your computer later so this won't happen again

Till tomorrow, Nite   /tongue.gif\' class=\'bbc_emoticon\' alt=\':P\' />

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on January 18, 2005, 03:29:33 AM

OK, goodnight!  I need to go to bed too.  That windows cleanup thing took FOREVER.  Anyway, here is the new hijackthis log:


Logfile of HijackThis v1.99.0
Scan saved at 1:23:37 AM, on 1/18/2005
Platform: Windows XP  (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\Zero Knowledge\Freedom\Freedom.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\WEBSHOTS.SCR
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\PROGRA~1\HPCENT~1\137903\Program\BACKWE~1.EXE
C:\Cleanup.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us7.hpwis.com/ (http://\"http://us7.hpwis.com/\")
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us7.hpwis.com/ (http://\"http://srch-us7.hpwis.com/\")
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Freedom Popup Killer - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Zero Knowledge\Freedom\pkR.dll
O2 - BHO: Freedom BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Zero Knowledge\Freedom\FreeBHOR.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKCU\..\Run: [Registry Cleaner] "C:\Program Files\Registry Cleaner\RegClean.exe"
O4 - HKCU\..\Run: [Zero Knowledge Freedom] C:\Program Files\Zero Knowledge\Freedom\Freedom.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\RunOnce: [CleanUp!] C:\Cleanup.exe /WindowsRestart
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1105986917093 (http://\"http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1105986917093\")
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab (http://\"http://www.pandasoftware.com/activescan/as5/asinst.cab\")
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe



Thanks,
Dar

Title: I need some serious help... my comp is f&^%$@
Post by: guestolo on January 18, 2005, 10:27:17 PM

The log looks better

You should set up extra protection against future attacks

SpywareBlaster by JavaCool---will block bad ActiveX and malevolent cookies
Install---Check for Updates---Enable all protection
http://www.javacoolsoftware.com/spywareblaster.html (http://\"http://www.javacoolsoftware.com/spywareblaster.html\")

IE-Spyad---IE-SPYAD puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.
Here is a tutorial and download link
TUTORIAL==Link to Tutorial (http://\"http://www.bleepingcomputer.com/forums/index.php?showtutorial=53\")
Download link==Download link (http://\"https://netfiles.uiuc.edu/ehowes/www/resource.htm#IESPYAD\")
Scroll down and click on IE-SPYAD.EXE Free! or IE-SPYAD2.EXE Free!

Regular IE-Spyad for the individual user or IE-Spyad 2 for global protection(All users) on your computer
You only need one or the other

With both, Check for updates every couple of weeks
Keep the link to IE-Spyad bookmarked so you can check for updates
SpywareBlaster, after every update just simply enable all protection

Is Task Manager working?
If not
Download and SAVE this reg file to desktop
http://www.kellys-korner-xp.com/regs_edits...taskmanager.reg (http://\"http://www.kellys-korner-xp.com/regs_edits/taskmanager.reg\")

Double click on it and and Allow it to merge to the Registry

Restart your computer

If you have a legit version of Windows, you have no reason to be so far behind on Windows Updates

If your not ready to Install SP2
You should at minimum install Service Pack 1a
http://www.microsoft.com/windowsxp/downloa...p1/default.mspx (http://\"http://www.microsoft.com/windowsxp/downloads/updates/sp1/default.mspx\")

After Installation>>>Restart your computer when prompted and then go to Windows Update and get all Latest Critical updates

Excluding SP2 and Recommended updates
You should prepare your system for SP2, if you need a hand and you want to install it--Post back and let me know
But please install SP1a
OR, if you feel your ready to take the jump to SP2, let me know and I can give you a hand if you need it.....

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on January 20, 2005, 01:07:14 PM

OK, I installed SP1a... I would like to install SP2, but need some help.  

Also, I have a small problem.  Remember in my first post I said that something took over the desktop and it says "WArning, your in danger..."  Well, it's still there.  I tried changing my desktop picture but it stays on top.  The picture changes, you can see it at the bottom, but the warning thing stays on top.  How can I get that off?

Also, overall... things are running a little bit slower.  

Before, I was working on my moms account, for some reason, mine wasn't working.  Here is a new Hijack this log from my account... Are there a lot of problems on this one?  We are all set as administrator, so does it really matter whose account i"m on when I do this?

Logfile of HijackThis v1.99.0
Scan saved at 11:09:57 AM, on 1/20/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\program files\zango\zango.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\taskmgr.exe
C:\HJT\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\DARCI~1.HOM\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\DARCI~1.HOM\LOCALS~1\Temp\sp.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.decemberists.com/ (http://\"http://www.decemberists.com/\")
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\DARCI~1.HOM\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com (http://\"http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr6/*http://www.yahoo.com\")
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Freedom Popup Killer - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Zero Knowledge\Freedom\pkR.dll
O2 - BHO: Freedom BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Zero Knowledge\Freedom\FreeBHOR.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [zango] c:\program files\zango\zango.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1105986917093 (http://\"http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1105986917093\")
O16 - DPF: {99410CDE-6F16-42ce-9D49-3807F78F0287} (ClientInstaller Class) - http://www.zango.com/GetZango/Download/zangoax.cab (http://\"http://www.zango.com/GetZango/Download/zangoax.cab\")
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab (http://\"http://www.pandasoftware.com/activescan/as5/asinst.cab\")
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Title: I need some serious help... my comp is f&^%$@
Post by: guestolo on January 20, 2005, 02:48:47 PM

Ahhh, Ok, let's try some more cleanup on your machine

With this Account

Access your Add/Remove Programs and remove if found

NCase
180 Solutions
180 Search Assistant or similiar

Restart the computer if anything removed

Open Hijackthis>>Open Misc tools section>>Open Process Manager
Kill this process if still running
C:\program files\zango\zango.exe

Do another scan with Hijackthis and put a check next to these entries:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\DARCI~1.HOM\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\DARCI~1.HOM\LOCALS~1\Temp\sp.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\DARCI~1.HOM\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com (http://\"http://red.clientapps.yahoo.com/customize/...//www.yahoo.com\")
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank

O4 - HKLM\..\Run: [zango] c:\program files\zango\zango.exe

O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe

O16 - DPF: {99410CDE-6F16-42ce-9D49-3807F78F0287} (ClientInstaller Class) - http://www.zango.com/GetZango/Download/zangoax.cab (http://\"http://www.zango.com/GetZango/Download/zangoax.cab\")

After you have ticked the above entries, close All other open windows, including this one
Leave Hijackthis open and click FIX CHECKED
YES and exit Hijackthis

Restart the computer into safe mode
Find and delete this folder

c:\program files\zango <--this folder

Restart back to Normal mode
Sign in with the Account that has the Desktop view problem
I assume your Mom's account
I'm going to ask you to Edit the registry, alway a good idea to make a backup before hand
Go to START>>All Programs>>Accessories>>System Tools>>System Restore

Create a fresh restore point>>>Name it and click Create

Once that is done you can follow these directions by Trend Micros'

# Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
# In the left panel, expand(+) the following
+HKEY_CURRENT_USER
+Software
+Microsoft
+Internet Explorer
+Desktop
+Components
# Still in the left panel, locate and Right click on and delete the subkey:
0
# Close Registry Editor.

Set windows to show hidden files and folders

Using Windows Explorer and/or Search, locate and delete the following files:
Do a search for the bolded files
• C:\WINDOWS\desktop.html
• C:\WINDOWS\Web\desktop.html
• C:\WINDOWS\SSICO.ICO
• C:\Documents and Settings\<current user>\Desktop\! Protect Your Data.url
• C:\Documents and Settings\<current user>\Favorites\! Smart Security.url
• C:\Documents and Settings\<current user>\Recent\! Smart Security.url
• C:\Documents and Settings\<current user>\Start Menu\! Secure Yourself.url

After that is done, Restart your computer
The desktop problems gone?

Can you also do a free Online Virus scan at RAV's---this is also a good step to do before installing SP2
I see you have tried one at Panda's but let's try one here too
http://www.ravantivirus.com/scan/ (http://\"http://www.ravantivirus.com/scan/\")

When you access that link with Internet Explorer
click on the "To Continue without subsribing click here" link
It will load the activex and definition files

Ensure that all the top entries are checked
Autoclean--Inside Archives---Unpack Executables---Smart Scan

Then click the Scan my PC button
Let it completely finish scanning
Copy and Paste the results back here

Post back a Hijackthis log from Both accounts

Name one MOM's so I can identify it

P.S. You don't want to install SP2 until your system is absolutely clean from Spyware and viruses

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on January 21, 2005, 03:09:55 AM

OK, here we go.  

First off, I could not find these files:
• C:\WINDOWS\desktop.html
• C:\WINDOWS\Web\desktop.html
• C:\Documents and Settings\<current user>\Desktop\! Protect Your Data.url
• C:\Documents and Settings\<current user>\Favorites\! Smart Security.url
• C:\Documents and Settings\<current user>\Recent\! Smart Security.url

How do you get windows to show hidden files?  Is that why I couldn't find them.

Second, the desktop problem is on both of our accounts.  Mine if fixed... my mom's still has the black box.  My sister's account's desktop is fine.

Third, that antivirus to so flippin' long... here is it:

Scan started at 1/20/2005 11:30:46 PM
 
Scanning memory...
Scanning boot sectors...
Scanning files...
C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153436531.zip->Program Files/clearsearch/Loader.exe - Backdoor:Win32/Ruledor.B -> Infected
C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153438437.zip->Program Files/common files/updater/sui.exe - TrojanDownloader:Win32/Keenval.C -> Infected
C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153438437.zip->Program Files/common files/updater/delupdat.exe - TrojanDownloader:Win32/Keenval.A -> Infected
C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153452890.zip->Program Files/istsvc/istsvc.exe - TrojanDownloader:Win32/IstBar.N -> Infected
C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153452890.zip->WINDOWS/downloaded program files/ISTactivex.dll - TrojanDownloader:Win32/IstBar.S -> Infected
C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153452890.zip->Program Files/istbar/istbar.dll - TrojanDownloader:Win32/IstBar.U -> Infected
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq175.tmp - TrojanSpy:Win32/BiSpy.A -> Infected
C:\Program Files\Yahoo!\YPSR\Quarantine\ppqC5.tmp - TrojanClicker:Win32/Rotarran -> Infected
C:\RECYCLER\S-1-5-21-2136915799-570636974-21283864-1006\Dc44.exe - Tool:PornDialer.BP -> Infected
C:\WINDOWS\biprep.exe - TrojanSpy:Win32/BiSpy.A -> Infected
C:\WINDOWS\ExeDialer.exe->(UPXW) - Tool:PornDialer.CT -> Infected
C:\WINDOWS\iempg.dll - TrojanClicker:Win32/Rotarran -> Infected
C:\WINDOWS\p2p-10110.exe->(UPXW) - Tool:PornDialer.gen! -> Infected
C:\WINDOWS\system32\vxh8jkdq5.exe - TrojanDownloader:Win32/Small.MY -> Infected

Scanned
============================
   Objects: 84055
   Directories: 7063
   Archives: 19381
   Size(Kb): -2076819
   Infected files: 14

Found
============================
   Viruses found: 12
   Suspicious files: 0
   Disinfected files: 0
   Mail files: 214

here is the report for the anitvirus:

Statistics
 
Scanned files:  84055
Scanned directories: 7063
Scanned archives: 19381
Size of the scanned files: 2168305078
Packed files: 1830
Known viruses found: 14
Virus bodies: 12
Suspicious files: 0
 
 Disinfected files: 0
Deleted files: 0
Renamed files: 0
Copied files: 0
I/O errors: 0
Warnings: 0
Corrupted files: 0
New files: 1027891
Mail files: 214
 
 
 

Found viruses  
File: C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153436531.zip->Program Files/clearsearch/Loader.exe
Virus: Backdoor:Win32/Ruledor.B Status: Infected
 
File: C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153438437.zip->Program Files/common files/updater/sui.exe
Virus: TrojanDownloader:Win32/Keenval.C Status: Infected
 
File: C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153438437.zip->Program Files/common files/updater/delupdat.exe
Virus: TrojanDownloader:Win32/Keenval.A Status: Infected
 
File: C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153452890.zip->Program Files/istsvc/istsvc.exe
Virus: TrojanDownloader:Win32/IstBar.N Status: Infected
 
File: C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153452890.zip->WINDOWS/downloaded program files/ISTactivex.dll
Virus: TrojanDownloader:Win32/IstBar.S Status: Infected
 
File: C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153452890.zip->Program Files/istbar/istbar.dll
Virus: TrojanDownloader:Win32/IstBar.U Status: Infected
 
File: C:\Program Files\Yahoo!\YPSR\Quarantine\ppq175.tmp
Virus: TrojanSpy:Win32/BiSpy.A Status: Infected
 
File: C:\Program Files\Yahoo!\YPSR\Quarantine\ppqC5.tmp
Virus: TrojanClicker:Win32/Rotarran Status: Infected
 
File: C:\RECYCLER\S-1-5-21-2136915799-570636974-21283864-1006\Dc44.exe
Virus: Tool:PornDialer.BP Status: Infected
 
File: C:\WINDOWS\biprep.exe
Virus: TrojanSpy:Win32/BiSpy.A Status: Infected
 
File: C:\WINDOWS\ExeDialer.exe->(UPXW)
Virus: Tool:PornDialer.CT Status: Infected
 
File: C:\WINDOWS\iempg.dll
Virus: TrojanClicker:Win32/Rotarran Status: Infected
 
File: C:\WINDOWS\p2p-10110.exe->(UPXW)
Virus: Tool:PornDialer.gen! Status: Infected
 
File: C:\WINDOWS\system32\vxh8jkdq5.exe
Virus: TrojanDownloader:Win32/Small.MY Status: Infected
 
 


Here is the Hijack this log for my account:

Logfile of HijackThis v1.99.0
Scan saved at 1:01:16 AM, on 1/21/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.decemberists.com/ (http://\"http://www.decemberists.com/\")
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Freedom Popup Killer - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Zero Knowledge\Freedom\pkR.dll
O2 - BHO: Freedom BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Zero Knowledge\Freedom\FreeBHOR.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1105986917093 (http://\"http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1105986917093\")
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab (http://\"http://www.pandasoftware.com/activescan/as5/asinst.cab\")
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab (http://\"http://www.ravantivirus.com/scan/ravonline.cab\")
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe



My mom's and my sister's are on the way...

OK, my mom's:

Logfile of HijackThis v1.99.0
Scan saved at 1:08:52 AM, on 1/21/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\VERITAS Software\Update Manager\sgtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\Zero Knowledge\Freedom\Freedom.exe
C:\Program Files\Messenger\msmsgs.exe
c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\WEBSHOTS.SCR
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us7.hpwis.com/ (http://\"http://us7.hpwis.com/\")
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us7.hpwis.com/ (http://\"http://srch-us7.hpwis.com/\")
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ (http://\"http://www.yahoo.com/\")
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Freedom Popup Killer - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Zero Knowledge\Freedom\pkR.dll
O2 - BHO: Freedom BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Zero Knowledge\Freedom\FreeBHOR.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKCU\..\Run: [Registry Cleaner] "C:\Program Files\Registry Cleaner\RegClean.exe"
O4 - HKCU\..\Run: [Zero Knowledge Freedom] C:\Program Files\Zero Knowledge\Freedom\Freedom.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1105986917093 (http://\"http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1105986917093\")
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab (http://\"http://www.pandasoftware.com/activescan/as5/asinst.cab\")
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab (http://\"http://www.ravantivirus.com/scan/ravonline.cab\")
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe




Sorry to do this to you but, there is one more account... my sister's...

Logfile of HijackThis v1.99.0
Scan saved at 1:14:46 AM, on 1/21/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\msiexec.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Freedom Popup Killer - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Zero Knowledge\Freedom\pkR.dll
O2 - BHO: Freedom BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Zero Knowledge\Freedom\FreeBHOR.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1105986917093 (http://\"http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1105986917093\")
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab (http://\"http://www.pandasoftware.com/activescan/as5/asinst.cab\")
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab (http://\"http://www.ravantivirus.com/scan/ravonline.cab\")
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe



Thanks
Dar

Title: I need some serious help... my comp is f&^%$@
Post by: guestolo on January 21, 2005, 08:21:19 PM

Sorry it took me so long to get back

The logs don't look too bad now, but I totally forgot about the DLLCompare log that has shown the possiblility of VX2.BetterInternet infedtion

From your Moms account
Try this again
Set Windows To Show Hidden Files and Folders
    * Click Start.
    * Open My Computer.
    * Select the Tools menu and click Folder Options.
    * Select the View Tab.
    * Under the Hidden files and folders heading select Show hidden files and folders.
    * Uncheck the Hide protected operating system files (recommended) option.
    * Uncheck the Hide Extensions for known file types
    * Click Yes to confirm.
    * Click OK.

# Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
# In the left panel, expand(+) the following
+HKEY_CURRENT_USER
+Software
+Microsoft
+Internet Explorer
+Desktop
+Components
# Still in the left panel, locate and Right click on and delete the subkey:
0
# Close Registry Editor.


Using Windows Explorer and/or Search, locate and delete the following files:
Do a search for the bolded files
• C:\WINDOWS\desktop.html
• C:\WINDOWS\Web\desktop.html
• C:\WINDOWS\SSICO.ICO
• C:\Documents and Settings\<current user>\Desktop\! Protect Your Data.url
• C:\Documents and Settings\<current user>\Favorites\! Smart Security.url
• C:\Documents and Settings\<current user>\Recent\! Smart Security.url
• C:\Documents and Settings\<current user>\Start Menu\! Secure Yourself.url

<current user> Moms account name

Restart the computer into Safe mode

Find and delete these files or folders if they exist
C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153436531.zip <--file
C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153438437.zip-
C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153438437.zip
C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153452890.zip
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq175.tmp
C:\Program Files\Yahoo!\YPSR\Quarantine\ppqC5.tmp

Some of the next ones may be the zipped folders  in Quarantine but look for and delete them if found
C:\Program Files\clearsearch
C:\Program Files\istsvc
C:\Program Files\common files\updater
WINDOWS/downloaded program files/ISTactivex.dll
C:\RECYCLER\S-1-5-21-2136915799-570636974-21283864-1006\Dc44.exe
C:\WINDOWS\biprep.exe
C:\WINDOWS\ExeDialer.exe
C:\WINDOWS\iempg.dll
C:\WINDOWS\p2p-10110.exe
C:\WINDOWS\system32\vxh8jkdq5.exe

Stay in safe mode and Open Windows CleanUp! and click on the Cleanup button
After it's done scanning for files
Restart back to Normal mode
Sign in with an account who has Adminstrative privileges

Let's look for VX2.BetterInternet infection that the DLLcompare log may have shown earlier

Download and save to desktop VX2 Finder  (http://\"http://downloads.subratam.org/VX2Finder(126).exe\")
Double click to open it
"Click to Find VX2.BetterInternet"
Let it finish scanning>>won't take long
Make a log and post it back here

Post back a Hijackthis log from the account you ran VX2 Finder from

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on January 24, 2005, 01:51:41 AM

Hey, sorry it took so long to do this.  I was out of town for a few days.

Anyway...
The only files I found were:
Desktop/html
ssico
owner/favorites/!smart security.url
I searched for those files while I was logged in under my moms account

Here is the log for VX2 finder:
I did this while logged in under my account.


Log for VX2.BetterInternet File Finder (msg126)

Files Found---
C:\WINDOWS\System32\2adsrch.dll
C:\WINDOWS\System32\2cdsrch.dll
C:\WINDOWS\System32\2ddsrch.dll
C:\WINDOWS\System32\2gdsrch.dll
C:\WINDOWS\System32\2kdsrch.dll
C:\WINDOWS\System32\2qdsrch.dll
C:\WINDOWS\System32\2rdsrch.dll
C:\WINDOWS\System32\2zdsrch.dll
C:\WINDOWS\System32\6ao4svc.dll
C:\WINDOWS\System32\6ko4svc(2).dll
C:\WINDOWS\System32\6no4svc(2).dll
C:\WINDOWS\System32\6qo4svc(2).dll
C:\WINDOWS\System32\abaamon.dll
C:\WINDOWS\System32\akmparse.dll
C:\WINDOWS\System32\aktiveds(2).dll
C:\WINDOWS\System32\aktiveds(3).dll
C:\WINDOWS\System32\aktiveds(4).dll
C:\WINDOWS\System32\aktiveds(5).dll
C:\WINDOWS\System32\aktiveds.dll
C:\WINDOWS\System32\aqmparse.dll
 
Additional Files---
C:\WINDOWS\System32\wincore.dll
C:\WINDOWS\System32\cidrules.dll
C:\WINDOWS\System32\winupd.dll
C:\WINDOWS\System32\inetadpt


C:\WINDOWS\System32\winhost32.exe
 
Keys Under Notify---
crypt32chain
cryptnet
cscdll
igfxcui
ScCertProp
Schedule
sclgntfy
SensLogn
termsrv
wlballoon


Guardian Key--- is called:

User Agent String---



Here is the Hijack thislog, also under my account:

Logfile of HijackThis v1.99.0
Scan saved at 11:48:42 PM, on 1/23/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZSTC05.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZSTW05.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZSTW05.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.decemberists.com/ (http://\"http://www.decemberists.com/\")
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Freedom Popup Killer - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Zero Knowledge\Freedom\pkR.dll
O2 - BHO: Freedom BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Zero Knowledge\Freedom\FreeBHOR.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1105986917093 (http://\"http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1105986917093\")
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab (http://\"http://www.pandasoftware.com/activescan/as5/asinst.cab\")
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab (http://\"http://www.ravantivirus.com/scan/ravonline.cab\")
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

I'll post my moms in a few seconds...


OK, here is my mom's

Logfile of HijackThis v1.99.0
Scan saved at 11:51:52 PM, on 1/23/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\VERITAS Software\Update Manager\sgtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\Zero Knowledge\Freedom\Freedom.exe
c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
C:\WINDOWS\WEBSHOTS.SCR
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\HJT\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us7.hpwis.com/ (http://\"http://us7.hpwis.com/\")
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us7.hpwis.com/ (http://\"http://srch-us7.hpwis.com/\")
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/ (http://\"http://www.comcast.net/\")
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Freedom Popup Killer - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Zero Knowledge\Freedom\pkR.dll
O2 - BHO: Freedom BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Zero Knowledge\Freedom\FreeBHOR.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKCU\..\Run: [Registry Cleaner] "C:\Program Files\Registry Cleaner\RegClean.exe"
O4 - HKCU\..\Run: [Zero Knowledge Freedom] C:\Program Files\Zero Knowledge\Freedom\Freedom.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1105986917093 (http://\"http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1105986917093\")
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab (http://\"http://www.pandasoftware.com/activescan/as5/asinst.cab\")
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab (http://\"http://www.ravantivirus.com/scan/ravonline.cab\")
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe



also, when I sign into her account, something named Freedom security starts up.  What is that?  How do I shut it off/delete it?

Thanks
Dar

Title: I need some serious help... my comp is f&^%$@
Post by: guestolo on January 24, 2005, 02:05:01 AM

That's what I wanted to see
Just hold tight and I'll post a fix
Disconnect completely from the Internet
Run vx2finder.exe again
Press 'Click to Find VX2.BetterInternet'
Select all the files found
Press 'Delete These Files'

The program will delete all files but one that will be deleted on reboot
Allow program to reboot

When your back in windows, open VX2 finder again and press "Click to Find VX2.BetterInternet"
When it's done scanning
a. Press 'Guardian.reg'
b. Press 'User Agent'
c. Press 'Restore Policy'

on the right hand side and follow the prompts

Restart your computer again

Back in Windows
Again run VX2 and Click to find VX2.BetterInternet
When it's done scanning make a log and post it

Also post a fresh hijackthis log
Just post it from one Administrator account, thanks
Yours or your mom's

Is mom's desktop back to normal?

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on January 24, 2005, 02:10:37 AM

Oh, when I looked over what you said to do before, I remembered that i also found...

C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153436531.zip <--file
C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153438437.zip-
C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153438437.zip
C:\Program Files\Yahoo!\YPSR\Quarantine\20040810153452890.zip
 

and 1/2/4 others that I dont remember, it was several of hours ago.

Title: I need some serious help... my comp is f&^%$@
Post by: guestolo on January 24, 2005, 02:12:08 AM

Follow my additional instructions above
Disconnect from the Internet before running the mentioned instructions

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on January 24, 2005, 02:26:25 AM

OK, here we go

Files Found---
 
Additional Files---
C:\WINDOWS\System32\wincore.dll
C:\WINDOWS\System32\cidrules.dll
C:\WINDOWS\System32\winupd.dll
C:\WINDOWS\System32\inetadpt
C:\WINDOWS\System32\winhost32.exe
 
Keys Under Notify---
crypt32chain
cryptnet
cscdll
igfxcui
ScCertProp
Schedule
sclgntfy
SensLogn
termsrv
wlballoon


Guardian Key--- is called:

User Agent String---


One thing,  It wouldn't let me pick
a. Press 'Guardian.reg'
b. Press 'User Agent'
 It only let me pick c. Press 'Restore Policy'


New HiJackthis log:

Logfile of HijackThis v1.99.0
Scan saved at 12:23:43 AM, on 1/24/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\VERITAS Software\Update Manager\sgtray.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.decemberists.com/ (http://\"http://www.decemberists.com/\")
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Freedom Popup Killer - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Zero Knowledge\Freedom\pkR.dll
O2 - BHO: Freedom BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Zero Knowledge\Freedom\FreeBHOR.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1105986917093 (http://\"http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1105986917093\")
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab (http://\"http://www.pandasoftware.com/activescan/as5/asinst.cab\")
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab (http://\"http://www.ravantivirus.com/scan/ravonline.cab\")
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Title: I need some serious help... my comp is f&^%$@
Post by: guestolo on January 24, 2005, 02:37:52 AM

Make sure that you are set to show hidden files and folders
Print this out or save to a notepad file

Disconnect completely from the Internet
Open VX2 Finder and click to find vx2.betterinternet

If files found delete them

Restart your computer into SAFE MODE

Find these files and send them to the recycle bin
C:\WINDOWS\System32\wincore.dll <--file
C:\WINDOWS\System32\cidrules.dll
C:\WINDOWS\System32\winupd.dll
C:\WINDOWS\System32\inetadpt
C:\WINDOWS\System32\winhost32.exe

Also look for any others I mentioned in the earlier post and delete them if you haven't already

Restart back to Normal mode

Run VX2 finder again---click to find VX2
Make a log and post it along with a fresh hijackthis log

We should have this beat, I may not see your response until tomorrow
But do what you can

EDIT>>>Could you do one more thing for me please
Could you  download LSPfix.zip
http://www.cexx.org/lspfix.htm (http://\"http://www.cexx.org/lspfix.htm\")
Unzip the contents and double click on LSP fix to run it
Let me know what you see in the KEEP side
also let me know what you see in the REMOVE side

I want to ensure your winsock settings haven't been hijacked, sorry for the delayed edit

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on January 24, 2005, 02:38:54 AM

ok, i'm sorry, i'm falling asleep in my chair.  I need to go to bed.  Give me some stuff to do for in the morning.

I can't thank you enough,
Dar

ps. do you just do this for fun, or do you like work for this board?

Title: I need some serious help... my comp is f&^%$@
Post by: guestolo on January 24, 2005, 02:41:31 AM

Going to bed myself DAR
Have a good sleep, I'm just a Volunteer
Keeps me out of trouble  /biggrin.gif\' class=\'bbc_emoticon\' alt=\':D\' />

Quote

also, when I sign into her account, something named Freedom security starts up

It's a program that looks like you guys purposely installed
Didn't you
Do you want it running on startup?

Did you pay for it?

Here's some more info on it
http://www.freedom.net/ (http://\"http://www.freedom.net/\")

I'm not sure if your using they're Anti-Virus software
But it's not wise running more than one AV on startup
Can cause conflicts
The same goes with Firewall's, you only need one running
Not recommended having more than one running

I'm just saying this because I also notice you have Symantec's Norton AV running
You will have to see what of each product is running on startup
You may be using the programs for different functions

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on January 27, 2005, 01:09:40 PM

OK, sorry...  I took off again.  I do that a lot.  I have friends that live a few hours away.

Anyway...  
Here is the new Vx2 finder log...

Files Found---
 
Additional Files---
 
Keys Under Notify---
crypt32chain
cryptnet
cscdll
igfxcui
ScCertProp
Schedule
sclgntfy
SensLogn
termsrv
wlballoon


Guardian Key--- is called:

User Agent String---


Here is my new HJT log...

Logfile of HijackThis v1.99.0
Scan saved at 11:07:13 AM, on 1/27/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\VERITAS Software\Update Manager\sgtray.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.decemberists.com/ (http://\"http://www.decemberists.com/\")
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Freedom Popup Killer - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Zero Knowledge\Freedom\pkR.dll
O2 - BHO: Freedom BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Zero Knowledge\Freedom\FreeBHOR.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1105986917093 (http://\"http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1105986917093\")
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab (http://\"http://www.pandasoftware.com/activescan/as5/asinst.cab\")
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab (http://\"http://www.ravantivirus.com/scan/ravonline.cab\")
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe


My computer seems to be running a little bit slower... know why?  Actually, today, it seems a little bit better.

Title: I need some serious help... my comp is f&^%$@
Post by: guestolo on January 28, 2005, 03:02:06 AM

Browse around for a couple of days and post a new log
Let me know how everythings running

Title: I need some serious help... my comp is f&^%$@
Post by: Guest on January 29, 2005, 07:52:35 AM

To delete the kernels32.exe I did the following:

- Run Spyboot and delete all entries
- Run Startup Manager and delete Kernels32 Startup Files
- Run Evidence Eliminator ( all Backup Files will be deleted)
- Start system in save mode and delete Kernels 32. exe in Windows/  System

And here we go!

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on February 07, 2005, 12:46:15 PM

OK, I think it's been more then a week.  I have no idea.  Here is my new log.  

3 problems...

1. The computer is really slow, sometimes it takes forever for a page to load and then half of the time it doesn't even work, it just says page can not be found.  If I restart the computer, it will load the page.

2. There is still this annoying messenger service that keeps popping up.  There are web sites at the bottom like, www.updatenow.net and [censored] like that.  Even if I am not active on the internet, they still come up. Maybe it's because I have a cable modem or something.  When I sit down at the computer after a day or two, I have to close out like 50 windows.

3. Norton keeps telling me that there is some like interference or something, try re installing the program.  How do I fix that?  You once said that if you havce two anti-virus programs, they can screw each other up.  Do I have to delete one?  Which one should I delete?


Here is the log:
 
Logfile of HijackThis v1.99.0
Scan saved at 11:42:25 AM, on 2/7/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.decemberists.com/ (http://\"http://www.decemberists.com/\")
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Freedom Popup Killer - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Zero Knowledge\Freedom\pkR.dll
O2 - BHO: Freedom BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Zero Knowledge\Freedom\FreeBHOR.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1105986917093 (http://\"http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1105986917093\")
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab (http://\"http://www.pandasoftware.com/activescan/as5/asinst.cab\")
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab (http://\"http://www.ravantivirus.com/scan/ravonline.cab\")
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Title: I need some serious help... my comp is f&^%$@
Post by: guestolo on February 07, 2005, 01:06:44 PM

Go to START>>>RUN>>>type in services.msc and hit Enter
In the next window, look on the right hand side for this service
name---- Messenger

Double click on it--- STOP the service--
In the drop down menu, change the startup type to Disabled

Do the same thing for Alerter

I'm not familiar with Freedoms AV
Is it installed on the computer or are you just using the Popupblocker?
Check Freedoms options and see if you are running the AV from it

If so, try and disabling it from running on startup and Restart your computer

As far a which AV to keep, you will first have to find out if your using Freedoms AV software
Not that you have to uninstall one or the other but having both running on startup and in the background can cause conflicts
For troubleshooting purposes I would disable Freedoms protection all together
Just temporarily to see if that helps

Could you run another scan with VX2 finder and post the log please

Title: I need some serious help... my comp is f&^%$@
Post by: yaruskaya7 on February 07, 2005, 01:13:01 PM

Log for VX2.BetterInternet File Finder (msg126)

Files Found---
 
Here is the log for VX2 finder:

Umm, I can notfind Freedom.  Have any ideas where it is?

Additional Files---
 
Keys Under Notify---
crypt32chain
cryptnet
cscdll
igfxcui
ScCertProp
Schedule
sclgntfy
SensLogn
termsrv
wlballoon


Guardian Key--- is called:

User Agent String---

Title: I need some serious help... my comp is f&^%$@
Post by: guestolo on February 07, 2005, 01:35:54 PM

You will have a better chance of tracking it down than I  /smile.gif\' class=\'bbc_emoticon\' alt=\':)\' />

Can you access it from START>>ALL PROGRAMS?
Can you log into your Mom's account and take a look

Like I said, I'm not sure if your using the AV from Freedom
But here's a quote from Freedoms site

Quote

Is it advantageous to have more than one anti-virus program installed on the same computer at the same time?

No. You will not gain any additional protection. Furthermore, the presence of two different anti-virus programs on the same computer can sometimes cause conflicts that could jeopardize the protective capabilities of the software. It is also not necessary to have multiple copies of the same program installed on one computer. The use of two different anti-virus programs may also cause significant slowdowns.

You will have to find out on your end if your using the AV from Freedom's
They have package deals, I don't see the AV running in the Services but I'm not familiar with the program

EDIT>>As I mentioned you may just be using the Popup blocker, I'm not sure

This may help
Login with your Mom's account
Do you see an Icon by the clock that is related to Freedom
Try opening up the programs features
Let me know what features are built into it
It doesn't appear you have them all running, but take a look

Popup Blocker
Firewall
AV