Post by: meelox on January 21, 2005, 07:18:30 PM
"An error has occured in the script on this page.
Line: 1344
Char: 1
Error : unspecified error.
Code: 0
URL: res://C:\WINDOWS\system32\shdoclc.dll/preview.dlg"
Can anyone tell me how to fix this so I can print from e-mail
OUTLOOK EXPRESS 6---win 98
Post by: guestolo on January 21, 2005, 07:50:13 PM
Would you mind posting another Hijackthis log, just in case
You can redownload it if you have to from my signature below
Post by: Guest on January 23, 2005, 11:02:04 AM
Scan saved at 10:04:28 AM, on 1/23/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\SYGATE\SPF\SMC.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\STARTER.EXE
C:\WINDOWS\SYSTEM\E_S4I2G1.EXE
C:\PROGRAM FILES\GRISOFT\AVG7\AVGCC.EXE
C:\PROGRAM FILES\GRISOFT\AVG7\AVGEMC.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\GRISOFT\AVG7\AVGAMSVR.EXE
C:\PROGRAM FILES\AHEAD\INCD\INCD.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [EPSON Stylus CX5400] C:\WINDOWS\SYSTEM\E_S4I2G1.EXE /P19 "EPSON Stylus CX5400" /O5 "LPT1:" /M "Stylus CX5400"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\GRISOFT\AVG7\AVGCC.EXE /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\GRISOFT\AVG7\AVGEMC.EXE
O4 - HKLM\..\Run: [AVG7_AMSVR] C:\PROGRA~1\GRISOFT\AVG7\AVGAMSVR.EXE
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\SYGATE\SPF\SMC.EXE -startgui
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\RunServices: [SmcService] C:\PROGRAM FILES\SYGATE\SPF\SMC.EXE
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O16 - DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1) -
Post by: guestolo on January 23, 2005, 07:33:24 PM
Enable third-party browser extensions (requires restart)
Just checking
I have a couple more ideas, I want to ensure that you tried the above first
Post by: meelox on January 23, 2005, 10:45:45 PM
I checked all that you told me to.
I have done all of my windows updates.
nothing seems to work.
When I did my last update today I lost my google tool bar for some reason. I am going to add that back.
Post by: guestolo on January 23, 2005, 10:59:08 PM
A couple possibilities
Try this first and let me know if it works
This should have no effect, but let's make sure
Open IE's Internet options via Control Panel
Under the ADVANCED tab ensure that
Disable Script debugging is checked
and Show a prompt about every script error == unchecked
Uncheck Enable third party browser extensions, if you didn't try that already
Apply all that if not done already, the exit out of there
Open notepad
START>>Run>>type in notepad
Hit OK
Copy and paste these bolded lines to notepad
regsvr32 shdocvw.dll
regsvr32 Shell32.dll
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll
Close down all browser windows and Outlook Express if open
Copy and paste each of those bolded lines to
The START>>RUN command
Clicking Enter after each
You should get a prompt after each, if not carry on with each one
Restart your computer and try Outlook Express again
If no go, I'm going to jump over to my 98SE machine and try something else
Post by: meelox on January 23, 2005, 11:51:42 PM
When searching about this problem i found this:
http://forums.devshed.com/archive/t-133545 (http://\"http://forums.devshed.com/archive/t-133545\") posted by
admin-mat (please read it)
i don't know have a windows 2000 machine to copy from and I am not sure I know how to import to registry?
Post by: guestolo on January 24, 2005, 12:02:52 AM
If enabled
try disabling it
In Outlook Express Highlight Inbox in the folder list
Then click VIEW>>Layout
Uncheck Show Preview Pane
Apply it and OK
Restart Outlook Express
any different
If it's already disabled, try enabling Preview Pane
Then try printing
I don't recommend always having your preview pane enabled
This is just for troubleshooting purposes
Edit>>>I have another idea, try the above first
Post by: guestolo on January 24, 2005, 12:05:18 AM
I seen that link
along with a couple others
I want to try a couple other things if the above doesn't work
Post by: guestolo on January 24, 2005, 12:19:25 AM
So we may as well try it
http://www.askmehelpdesk.com/forum/showthr...read.php?t=1804 (http://\"http://www.askmehelpdesk.com/forum/showthread.php?t=1804\")
Go to START>>RUN>>type in regedit
Hit OK
Navigate to this key
HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-00AA0044773D}
Left click to highlight {0C733A30-2A1C-11CE-ADE5-00AA0044773D}
and then click Registry at the top and Export Registry file
Name it
You may want to save it to MyDocuments
Do the same for this key
[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-000000000046}
Left click to Highlight and the Registry Export
Name it something different
Close out of the registry editor
Navigate to MyDocuments
On each of those reg entries you exported right click on and choose edit
Copy and paste back the info here
Sorry, I forgot, can you export this one and post it too, thanks
HKEY_CLASSES_ROOT\CLSID\{00000320-0000-0000-C000-
000000000046}
Post by: meelox on January 24, 2005, 12:21:57 AM
Post by: meelox on January 24, 2005, 12:26:31 AM
Post by: guestolo on January 24, 2005, 12:27:39 AM
Also look for the last one I asked about
I'm checking my 98SE machine
So they definitely should be there
EDIT>>Whatever is not there we will try and replace
Post by: meelox on January 24, 2005, 12:32:07 AM
[HKEY_CLASSES_ROOT\CLSID\{00000320-0000-0000-C000-000000000046}]
@="oleprx32_PSFactory"
[HKEY_CLASSES_ROOT\CLSID\{00000320-0000-0000-C000-000000000046}\InprocServer32]
@="ole32.dll"
this is the only one of the three that i had in my registry
Post by: guestolo on January 24, 2005, 12:38:22 AM
Copy and paste the whole contents of the quote box to Notepad
In Notepad click FILE>>SAVE AS
IMPORTANT>>change the save as to All File
Name the file fix.reg
Close this window and double click on fix.reg and allow it to merge to the registry
Restart your computer
Try printing>>any luck?
Quote
REGEDIT4
[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-000000000046}]@="IStream"
[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-000000000046}\NumMethods]
@="14"
[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-000000000046}\ProxyStubClsid32]
@="{00000320-0000-0000-C000-000000000046}"
[HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-00AA0044773D}]
@="ISequentialStream"
[HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-00AA0044773D}\NumMethods]
@="5"
[HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-00AA0044773D}\ProxyStubClsid32]
@="{00000320-0000-0000-C000-000000000046}"
Post by: meelox on January 24, 2005, 12:40:21 AM
HKEY_CLASSES_ROOT\Interface\
I have these :
HKEY_CLASSES_ROOT\Interface\{0C733A26-2A1C-11CE-ADE5-00AA0044773D}
HKEY_CLASSES_ROOT\Interface\{0C733A27-2A1C-11CE-ADE5-00AA0044773D}
HKEY_CLASSES_ROOT\Interface\{0C733A55-2A1C-11CE-ADE5-00AA0044773D}
IN that order and these:
[HKEY_CLASSES_ROOT\Interface\{0000000a-0000-0000-C000-000000000046}
[HKEY_CLASSES_ROOT\Interface\{0000000b-0000-0000-C000-000000000046}
[HKEY_CLASSES_ROOT\Interface\{0000000d-0000-0000-C000-000000000046}
[HKEY_CLASSES_ROOT\Interface\{0000000e-0000-0000-C000-000000000046}
[HKEY_CLASSES_ROOT\Interface\{0000000f-0000-0000-C000-000000000046}
IN THAT ORDER.
Post by: guestolo on January 24, 2005, 12:48:41 AM
/biggrin.gif\' class=\'bbc_emoticon\' alt=\':D\' />
Post by: meelox on January 24, 2005, 12:51:43 AM
/biggrin.gif\' class=\'bbc_emoticon\' alt=\':D\' /> You are fast becoming my SUPER hero! IT WORKED!
My e-mail is printing again.... I have lived without that for months!
Thanks so much!
Post by: guestolo on January 24, 2005, 01:04:10 AM
Glad to hear everything worked out
Happy Printing
/biggrin.gif\' class=\'bbc_emoticon\' alt=\':D\' /> Oh about that Service Pack 2
from that other log
I'll post what I usually do tomorrow, it's nothing major, but a few steps to ensure a flawless install
Nothings ever a 100% guarantee however
That's why I would like to give you a link in case of a needed recovery
Don't let me scare you, it's all pretty harmless
Post by: Guest on January 29, 2005, 12:27:34 PM
/smile.gif\' class=\'bbc_emoticon\' alt=\':)\' />Matthew.
Post by: 1agtech on February 10, 2005, 05:47:13 PM
[quote name=\'guestolo\' date=\'Jan 24 2005, 12:38 AM\']Open an empty Notepad file
Copy and paste the whole contents of the quote box to Notepad
In Notepad click FILE>>SAVE AS
IMPORTANT>>change the save as to All File
Name the file fix.reg
Close this window and double click on fix.reg and allow it to merge to the registry
Restart your computer
Try printing>>any luck?
[post=\"21876\"]<{POST_SNAPBACK}>[/post]
[/quote]Then I tried:
I was just on a site that refered to a fix for this at devshed by an "Admin Matt" Everyone seemed to get fixed using this, but it didn't work for me... :confused:
here is the IE script error I get when trying to print from Outlook 2000, IE, or MS Word...
res://C:\WINDOWS\system32\shdoclc.dll/preview.dlg
I do NOT get an error when printing from Excel...
in IE tools "enable third party browser ext." is UNCHECKED
I also tried:
Quote
entering this command via. Start > Run and then type regsvr32 shdocvw.dllAnd, yes, I checkd for surfairy via Microsofts recommendations: http://support.microsoft.com/?kbid=811165 (http://\"http://support.microsoft.com/?kbid=811165\")
Some specs: I am running Outlook 2000, XP SP 2, the printer is a Minolta... I like long walks on the beach... LOL...
I look forward to squashing this bug! :eek: THX!
/rolleyes.gif\' class=\'bbc_emoticon\' alt=\':rolleyes:\' /> Quote
First off the problem is not related to any one email program, internet explorer version, or Windows platform. Removal of certain items will remove some registry keys. I too search for a long time to find this solution. When I finally found it, I had to come back and post it. I hope you find this as helpful as I did.[HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-
00AA0044773D}\ProxyStubClsid32]
@="{00000320-0000-0000-C000-000000000046}"
[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-
000000000046}]
@="IStream"
[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-
000000000046}\NumMethods]
@="14" Smilies
[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-
000000000046}\ProxyStubClsid32]
@="{00000320-0000-0000-C000-000000000046}"
Post by: guestolo on February 10, 2005, 06:36:01 PM
What he's saying is that it's good for XP and 2000
That's because of the Windows Registry Editor 5.00
But first it is always best to create a Restore point
Go to START>>ALL Programs>>Accessories>>System Tools>>System Restore
Create a new restore point>>Name it and click Create
Just for backup purposes
Next:
And you have to do this properly
Open an empty notepad file and leave it open
You can do that by going to START>>RUN>>typing in
notepad
hit OK
Next come back here and left click and Highlight the Whole contents of the Qoute box
Not including the word Quote
Right click and select COPY
Quote
Windows Registry Editor Version 5.00
[HKEY_CLASSES_ROOT\CLSID\{00000320-0000-0000-C000-000000000046}]@="PSFactoryBuffer"
[HKEY_CLASSES_ROOT\CLSID\{00000320-0000-0000-C000-000000000046}\InprocServer32]
@="C:\\WINDOWS\\system32\\ole32.dll"
"ThreadingModel"="Both"
[HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-00AA0044773D}]
@="ISequentialStream"
[HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-00AA0044773D}\NumMethods]
@="5"
[HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-00AA0044773D}\ProxyStubClsid32]
@="{00000320-0000-0000-C000-000000000046}"
[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-000000000046}]
@="IStream"
[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-000000000046}\NumMethods]
@="14"
[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-000000000046}\ProxyStubClsid32]
@="{00000320-0000-0000-C000-000000000046}"
Go to the empty Notepad file on the Desktop
Right click in Notepad and Select PASTE
Now the contents of the quote box is put into the Notepad file
In the Notepad file Click
FILE>>>then select SAVE AS
In the Save in box at the top of the new window, in the drop down box select
DESKTOP>>this is too save it on your desktop
In the Save as type in the lower box
In the drop down menu change it to All Files
In the FILE NAME box in the lower section just above save as type
Type in the name exactly
fix.reg
Then click the SAVE button
You should have fix.reg on the desktop now
Close out all these windows
Double click on fix.reg and allow it to merge to the registry
Restart your computer
I hope this helps
If your still unsure let me know and I can upload you a zip file to help you out, which you can download to your desktop
Post by: Guest on February 21, 2005, 08:50:40 AM