TheTechGuide Forum

General Category => Tech Clinic => Topic started by: Edward on February 10, 2005, 06:51:58 PM

Title: Help Plz I think im missing files. Impt ones
Post by: Edward on February 10, 2005, 06:51:58 PM
Ok ive used this place before (tech guide) and well i just got a new hardrive and stuff ok.   Well i tryed downloading Hijackthis but it says (A required .DLL file,MSVBVM60.DLL, was not found.  Is there any possible way i can get this back?    Please help me.
Title: Help Plz I think im missing files. Impt ones
Post by: guestolo on February 10, 2005, 07:03:17 PM
Just on my way out the door Edward

Take a look at this link
http://www.javacoolsoftware.com/spywareblaster.html (http://\"http://www.javacoolsoftware.com/spywareblaster.html\")

Click on Frequently asked question>>It's a link in blue
Having problems? See the Frequently Asked Questions.
In the new page click on
 and download the appropriate file from Microsoft
Save it to desktop

Double click to run it
Follow the prompts
I would restart your computer afterwards

Come back here and go back to that link from SpywareBlaster and download and Install SpywareBlaster 3.2

After it's installed
Check for Updates---Enable all protection
This will block bad ActiveX and malevolent cookies
Hold onot this and check for updates every couple of weeks and enable all protection after every update

I hope the above helps and I can see your Hijackthis log later  /biggrin.gif\' class=\'bbc_emoticon\' alt=\':D\' />
Title: Help Plz I think im missing files. Impt ones
Post by: Edward on February 10, 2005, 07:51:32 PM
Ok thank you for your help.  Also i need this file called Comdlg32.ocx to run something else and i don't know how to get it.  Thats my other missing file.  But i can now use Hijackthis and here is my new log. (I also made sure i updated everything from virus protection to the spyware and spybot)

Logfile of HijackThis v1.99.0
Scan saved at 7:53:07 PM, on 2/10/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\WINDOWS ADSTATUS\WINSTAT.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\PROGRAM FILES\WINDOWS ADSTATUS\WINSTATKEEP.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\MY DOCUMENTS\HJT\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/index.cfm (http://\"http://www.rr.com/index.cfm\")
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_5_7_0.DLL
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_5_7_0.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Windows AdStatus] C:\PROGRAM FILES\WINDOWS ADSTATUS\WINSTAT.EXE
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [BearShare] "C:\PROGRAM FILES\BEARSHARE\BEARSHARE.EXE" /pause
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
O4 - HKLM\..\Run: [CriticalUpdate] C:\WINDOWS\SYSTEM\wucrtupd.exe -startup
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM\AIM.EXE
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/pote_x.cab (http://\"http://download.games.yahoo.com/games/clients/y/pote_x.cab\")
O16 - DPF: ConferenceRoom Java Client - http://mail.igl.net:8000/java/cr.cab (http://\"http://mail.igl.net:8000/java/cr.cab\")
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/ClickYes.../bridge-c18.cab (http://\"http://static.windupdates.com/cab/ClickYesToContinue/ie/bridge-c18.cab\")


IF THERE IS ANYTHING I CAN DELETE FROM HERE PLEASE TELL ME. THANK YOU.
Title: Help Plz I think im missing files. Impt ones
Post by: guestolo on February 11, 2005, 02:25:53 AM
Are you sure that's the exact error message that you get when trying to install
something else
Comdlg32.ocx is missing?

Open Hijackthis>>Open the Misc tools section>>Open the Process Manager
Kill these processes
C:\PROGRAM FILES\WINDOWS ADSTATUS\WINSTAT.EXE
C:\PROGRAM FILES\WINDOWS ADSTATUS\WINSTATKEEP.EXE

Do another scan with Hijackthis and put a check next to these entries:

O4 - HKLM\..\Run: [Windows AdStatus] C:\PROGRAM FILES\WINDOWS ADSTATUS\WINSTAT.EXE

O4 - HKLM\..\Run: [Windows AdStatus] C:\PROGRAM FILES\WINDOWS ADSTATUS\WINSTAT.EXE

O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/ClickYes.../bridge-c18.cab (http://\"http://static.windupdates.com/cab/ClickYes.../bridge-c18.cab\")


I would fix the next one too, it's not needed at startup
O4 - HKLM\..\Run: [BearShare] "C:\PROGRAM FILES\BEARSHARE\BEARSHARE.EXE" /pause

After you have ticked the above entries, close All other open windows, including this one
Leave Hijackthis open and click FIX CHECKED
OK the prompt and exit Hijackthis

Restart your computer into SAFE MODE
You can do this by tapping the F8 key as the computer is booting up

Access your Add/Remove Programs and remove if found
WINDOWS ADSTATUS

Stay in safe mode and delete this folder
C:\PROGRAM FILES\WINDOWS ADSTATUS <--this folder

Is that the free version or the paid version of Bearshare?
The free version comes bundled with spyware

READ THIS
http://www.spywareinfo.com/articles/p2p/ (http://\"http://www.spywareinfo.com/articles/p2p/\")

I would also suggest that if you don't have it already
Download and Install the free version of Ad-Aware SE Personal 1.05 (http://\"http://www.lavasoftusa.com/support/download/\")
Ensure you have this version or the paid version
Open Ad-Aware, ensure to click the  check for updates now link and Connect to download the latest updates
Perform a Full system scan--"Uncheck Search for Negligible Risk Entries" before scanning
When it's finished scanning
At this point you should either right click on the screen and and choose the "Select All" Objects option or individually put a checkmark in each objects checkbox
click on the Next button. Ad-Aware SE will now present you with a confirmation box as to whether or not you would like to remove the objects you have just selected. Press the "OK" button

RESTART your computer to finish the cleaning process

Post back with a fresh hijackthis log

Comdlg32.ocx>>what is the exact error message and what application is calling for it?
Title: Help Plz I think im missing files. Impt ones
Post by: Edward on February 11, 2005, 04:31:44 PM
Ok thank you for helping ok the Cmdlg file is just for something my frined wants me to download i don't need it so don't owrry about it...  But there is one more question i have.  Sometimes when i start up my computer it will just freeze at the beginning for some reason and it will force me to either do ctrl alt delete or do hit the power button will u know why?  Here is my new log also.

Scan saved at 4:33:20 PM, on 2/11/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\MY DOCUMENTS\HJT\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/index.cfm (http://\"http://www.rr.com/index.cfm\")
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_5_7_0.DLL
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_5_7_0.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
O4 - HKLM\..\Run: [CriticalUpdate] C:\WINDOWS\SYSTEM\wucrtupd.exe -startup
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM\AIM.EXE
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/pote_x.cab (http://\"http://download.games.yahoo.com/games/clients/y/pote_x.cab\")
O16 - DPF: ConferenceRoom Java Client - http://mail.igl.net:8000/java/cr.cab (http://\"http://mail.igl.net:8000/java/cr.cab\")
Title: Help Plz I think im missing files. Impt ones
Post by: guestolo on February 11, 2005, 04:44:07 PM
Did you run Ad-Aware through your computer?

Not always needed but have you cleaned out your temp folders?
You may want to try something
Download and Install this small program
to help clean your temp folders,cookies, etc...
Windows Cleanup (http://\"http://www.antispyware.nextdesigns.net/installs/cleanup.php?type=exe\")
Install for now but Don't run a scan yet

RESTART your computer, does it freeze on startup?

Now go to Start>>Programs>>CleanUp

Open cleanup and click the CleanUp button
Let it finish scanning for files, when it's done restart your computer again

Does it still freeze up?

When was the last time you did a Disk Defrag on your machine?
This is just regular maintenance, I'm just trying to eliminate possibilities
Title: Help Plz I think im missing files. Impt ones
Post by: Edward on February 11, 2005, 04:58:21 PM
Ok no it did not freeze up but one more thing now.  When should i run the clean up thing like once a week? every 2 weeks? what?
Title: Help Plz I think im missing files. Impt ones
Post by: guestolo on February 11, 2005, 05:02:57 PM
It's just regular maintenance, most recommend cleaning the temp folders and such
once a week
I say maximum every couple of weeks, up to you

not sure if you seen my edit above, but
Scanning disk for errors and then running the  Disk Defrag utilility is part of regular maintenance too, best done in safe mode

I suggest at least once a month, again up to you
Title: Help Plz I think im missing files. Impt ones
Post by: Edward on February 11, 2005, 05:10:29 PM
Ok now it's making me mad!  I just tryed rebooting and it froze at the start up.  Argh could it be...       When the computers loading (not in windows yet) it's booting up it says (boot from CD) FAILURE could that be a possible reason?  If so what does that mean anyway?


                            Really not fun!
Title: Help Plz I think im missing files. Impt ones
Post by: guestolo on February 11, 2005, 05:18:23 PM
Have you added New hardware lately?

Have you ensured all the connections are firmly seated and proper?

What's the boot order in the CMOS?
This shouldn't matter, but you don't have a Cd disk in the bay do you?

Just throwing out ideas
Title: Help Plz I think im missing files. Impt ones
Post by: Edward on February 11, 2005, 05:22:10 PM
ok have i added any new software ummmmmmmmmmm no just the cleanup thing u gave me and umm  ihave no idea what the CMOS or whatever means so.
Title: Help Plz I think im missing files. Impt ones
Post by: guestolo on February 11, 2005, 05:35:19 PM
Quote
This shouldn't matter, but you don't have a Cd disk in the bay do you?

Hardware is not the same as Software
Hardware would be like a new CDRom or Harddrive

I'll link you on how to get into your Bios, but ensure you don't change anything if your unsure, your just checking the boot order
http://www.cyberwalker.net/faqs/reinstall-...enter-BIOS.html (http://\"http://www.cyberwalker.net/faqs/reinstall-reformat-winxp/enter-BIOS.html\")
Title: Help Plz I think im missing files. Impt ones
Post by: Edward on February 11, 2005, 05:38:02 PM
i do have a CD rom ive used it a million times it works! there is one in the bay.
Title: Help Plz I think im missing files. Impt ones
Post by: guestolo on February 11, 2005, 05:39:20 PM
I meant you don't have a disk in it,do you?

Open up the CD Rom, is it empty?

EDIT>>Has anyone been Inside the computer lately too change anything
Have you moved the computer lately that could of possibly loosened any connections
inside the computer?
Title: Help Plz I think im missing files. Impt ones
Post by: Edward on February 11, 2005, 05:48:42 PM
ummmm no no and if there is another question no lol
Title: Help Plz I think im missing files. Impt ones
Post by: guestolo on February 11, 2005, 05:52:07 PM
K, well the balls in your court then
You will have to figure it out on your side

Open up the CD Rom, is it empty? Answer >>No

Well take the cd out and try again

Check the Bios>>Possible answer >>No