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General Category => Hardware => Topic started by: big frank on March 31, 2005, 06:28:19 PM

Title: Lexmark printer problem
Post by: big frank on March 31, 2005, 06:28:19 PM

My printer stopped working. I get a message spool service is stopped.
I tried uninstalling, then reinstalling, shutting it off, unplugging the usb all to no avail. I keep getting spool service is stopped messages.
Can anyone help? What is the spool service?
Thanks Frank


Lexmark x75
Win xp pro

Title: Lexmark printer problem
Post by: guestolo on March 31, 2005, 09:05:14 PM

Hi again big Frank, come to think of it, I didn't see the Spool Service running in your log
Some disable it on purpose because they don't have a printer installed

Can you try this
Go to START>>>RUN>>>type in services.msc and hit Enter
In the next window, look on the right hand side for this service
name---- PrintSpooler

Double click on it
In the drop down menu, change the startup type to Automatic
Then click the Start button

Hope that helps

Title: Lexmark printer problem
Post by: big frank on April 01, 2005, 12:24:37 AM

guestolo

I tried what you suggested, the automatic was already in the box. I tried chosing manual, ok. Then went back in a picked automatic and I got the following message:

 could not start the printer spool on local computer. error 1068: the dependency service or group failed to start

Title: Lexmark printer problem
Post by: guestolo on April 01, 2005, 01:04:00 AM

First I would Stop the service and set it to Disabled
and restart the computer
Then go back and set to Automatic and Start the service and see if that helps
If not, look to see the dependencies it relies on

See if this is any help to you
Lexmark support (http://\"http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:204:0:0&framed=&docid=ENUS816&relevance=1\")

Title: Lexmark printer problem
Post by: big frank on April 03, 2005, 12:55:51 AM

I had to run lexmarks uninstaller 3 times before it actually worked. Then it simply reinstalled and worked.
Thanks, Frank

Title: Lexmark printer problem
Post by: guestolo on April 03, 2005, 01:30:40 AM

Thanks for posting back and letting us know Frank  /smile.gif\' class=\'bbc_emoticon\' alt=\':)\' />