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General Category => Tech Clinic => Topic started by: asp524 on August 25, 2005, 11:22:53 AM

Title: Surevey Pop-up when I bring up MSN Messenger
Post by: asp524 on August 25, 2005, 11:22:53 AM

Hi everyone.  Everytime I open MSN Messenger from the systray, I get a pop-up window in IE asking if I would like to participate in a survey from "our" sponsor.  Has my MSN Messenger been hijacked?  Below is my Hijack This log.  Thanks in advance for any help!

Alex



Logfile of HijackThis v1.99.1
Scan saved at 10:05:44 AM, on 8/25/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\CA\eTrust\Antivirus\InoRpc.exe
C:\Program Files\CA\eTrust\Antivirus\InoRT.exe
C:\Program Files\CA\eTrust\Antivirus\InoTask.exe
C:\em\opt\Tivoli\lcf\bin\w32-ix86\mrt\LCFD.EXE
C:\WINDOWS\LogWatNT.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\SCardSvr.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Apoint\Apntex.exe
C:\PROGRA~1\ZONELA~1\INTEGR~1\iclient.exe
D:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
D:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\MSMSGS.EXE
D:\Program Files\UnH Solutions\IE Privacy Keeper\IEPrivacyKeeper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Cassetica\Cassetica NotesMedic Pro\NMPSystray.exe
C:\Program Files\CA\eTrust\Antivirus\Realmon.exe
D:\Lotus\Notes\NLNOTES.EXE
D:\Lotus\Notes\ntaskldr.EXE
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Outlook Express\MSIMN.EXE
C:\Program Files\Yahoo!\Messenger\YPager.exe
D:\Program Files\Hijack This\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://infocentre.eds.com (http://\"http://infocentre.eds.com\")
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by EDS COE
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = Internetx.eds.com:80
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.eds.com, *.earthlink.net;<local>
O1 - Hosts: 207.169.248.10 eds01
O1 - Hosts: 172.31.14.104 eds01
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar\01.01.1601.0\en-us\msntb.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [Tivoli_Check] C:\WINDOWS\COE\Tivoli\Tiv_Run.EXE
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [HWINV2K] C:\Em\Bin\Tivoli_EM\HwInv2K.exe
O4 - HKLM\..\Run: [SwdisUsrPCN.W2WZQRJG01] "C:\em\opt\Tivoli\lcf\dat\1\cache\lib\w32-ix86\wdusrpcn.exe" "C:\em\opt\Tivoli\swdis\1\wdusrpcn.env"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [motoin] C:\WINDOWS\mm15201518.Stub.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\PROGRA~1\ZONELA~1\INTEGR~1\iclient.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [IE Privacy Keeper] "D:\Program Files\UnH Solutions\IE Privacy Keeper\IEPrivacyKeeper.exe" -startup
O4 - Startup: Realmon.lnk = C:\Program Files\CA\eTrust\Antivirus\Realmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\ipsecdialer.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: NMPSystray.lnk = C:\Program Files\Cassetica\Cassetica NotesMedic Pro\NMPSystray.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZNxdm006BBUS (http://\"http://bar.mywebsearch.com/menusearch.html?p=ZNxdm006BBUS\")
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: (no name) - {D799B0E4-BEDE-41d2-AEE0-1E3A1C4EF918} - D:\Program Files\UnH Solutions\IE Privacy Keeper\IEPrivacyKeeper.exe (HKCU)
O9 - Extra 'Tools' menuitem: IE Privacy Keeper - {D799B0E4-BEDE-41d2-AEE0-1E3A1C4EF918} - D:\Program Files\UnH Solutions\IE Privacy Keeper\IEPrivacyKeeper.exe (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://infocentre.eds.com
O16 - DPF: Sametime MRC 651 - http://fdcsametime.1dc.com/sametime/stmeet...gRoomClient.cab (http://\"http://fdcsametime.1dc.com/sametime/stmeetingroomclient/STMeetingRoomClient.cab\")
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab (http://\"http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab\")
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab28177.cab (http://\"http://messenger.zone.msn.com/binary/msgrchkr.cab28177.cab\")
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 (http://\"http://go.microsoft.com/fwlink/?linkid=39204\")
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwe...up1.0.0.8-2.cab (http://\"http://ak.imgfarm.com/images/nocache/funwebproducts/ei-2/SmileyCentralFWBInitialSetup1.0.0.8-2.cab\")
O16 - DPF: {275E2FE0-7486-11D0-89D6-00A0C90C9B67} (MCSiMenuCtl Class) - http://www.piv.solutioncentres.us.eds.com/...bs/mcsimenu.cab (http://\"http://www.piv.solutioncentres.us.eds.com//InVision5/cabs/mcsimenu.cab\")
O16 - DPF: {37775067-8350-11D4-A7DA-00C04F14FB69} (PVCS Tracker I-Net Client for MSIE) - http://tracker/trackdoc/trkpm660ie.cab (http://\"http://tracker/trackdoc/trkpm660ie.cab\")
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab (http://\"http://spaces.msn.com//PhotoUpload/MsnPUpld.cab\")
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/10bed93fb4adbd...ip/RdxIE601.cab (http://\"http://software-dl.real.com/10bed93fb4adbdea8919/netzip/RdxIE601.cab\")
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1096299506873 (http://\"http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1096299506873\")
O16 - DPF: {6CEDB6B5-4859-4E3A-BCA2-FB8E565B8AD9} (JNILoader Control) - http://fdcsametime.1dc.com/sametime/STMeet...STJNILoader.cab (http://\"http://fdcsametime.1dc.com/sametime/STMeetingRoomClient/STJNILoader.cab\")
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab28177.cab (http://\"http://messenger.zone.msn.com/binary/MessengerStatsClient.cab28177.cab\")
O16 - DPF: {A8561647-E93C-11D3-AC3B-CE6078F7B616} (ComponentOne VSPrinter 7.0) - http://www.piv.solutioncentres.us.eds.com/...bs/VSPRINT7.cab (http://\"http://www.piv.solutioncentres.us.eds.com//InVision6/Cabs/VSPRINT7.cab\")
O16 - DPF: {A8739816-022C-11D6-A85D-00C04F9AEAFB} (Web Camera Server Control) - http://216.160.151.102/wg_webeye.cab (http://\"http://216.160.151.102/wg_webeye.cab\")
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab (http://\"http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab\")
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab32846.cab (http://\"http://zone.msn.com/binFramework/v10/ZIntro.cab32846.cab\")
O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://66.242.36.116/view22/View22RTE.cab (http://\"http://66.242.36.116/view22/View22RTE.cab\")
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab (http://\"http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab\")
O16 - DPF: {D76D712E-4A96-11D3-BD95-D296DC2DD072} (:-) VideoSoft FlexGrid 7.0 (OLEDB)) - http://www.piv.solutioncentres.us.eds.com/...abs/Vsflex7.cab (http://\"http://www.piv.solutioncentres.us.eds.com//InVision5/cabs/Vsflex7.cab\")
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v5.cab (http://\"http://zone.msn.com/bingame/zuma/default/popcaploader_v5.cab\")
O16 - DPF: {E8671A88-E5DD-11CD-836C-0000C0C14E92} (SSMonth Control) - http://www.piv.solutioncentres.us.eds.com/...bs/sscala32.cab (http://\"http://www.piv.solutioncentres.us.eds.com//InVision5/cabs/sscala32.cab\")
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = fdt.1dc.com
O17 - HKLM\Software\..\Telephony: DomainName = fdt.1dc.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = fdt.1dc.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = fdt.1dc.com,fdt.com,fdcsg.1dc.com,1dc.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = fdt.1dc.com,fdt.com,fdcsg.1dc.com,1dc.com
O20 - Winlogon Notify: igfxcui - igfxsrvc.dll (file missing)
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust\Antivirus\InoRpc.exe
O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust\Antivirus\InoRT.exe
O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust\Antivirus\InoTask.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Tivoli Endpoint (lcfd) - Unknown owner - C:\em\opt\Tivoli\lcf\bin\w32-ix86\mrt\LCFD.EXE
O23 - Service: Event Log Watch (LogWatch) - Unknown owner - C:\WINDOWS\LogWatNT.exe
O23 - Service: TrcBoot - IBM Corporation - C:\WINDOWS\System32\drivers\trcboot.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Title: Surevey Pop-up when I bring up MSN Messenger
Post by: guestolo on August 25, 2005, 10:17:11 PM

Let's try some cleanup tools and see if the problems persist

==Download and Install this small program
to help clean your temp folders,cookies, etc...
Windows Cleanup! 4.0 (http://\"http://downloads.stevengould.org/cleanup/CleanUp40.exe\")
Give the link time to load or try it twice, it may be busy
Don't run this yet, we'll need it in a bit

==Download and then Install
Ewido Security Suite (http://\"http://download.ewido.net/ewido-setup.exe\")

When installing, under "Additional Options" Uncheck "Install background guard" and "Install scan via context menu".
When you run ewido for the first time, you will get a warning "Database could not be found!". Click OK. We'll fix that later
From the main ewido screen, click on Update in the left menu, then click the Start update button.
After the update finishes (the status bar at the bottom will display "Update successful")
Close out Ewido for now, we'll need it later
If for some reason the Updater won't work can you manually download the
Updates from this link after you have Ewido installed
http://www.ewido.net/en/download/updates/ (http://\"http://www.ewido.net/en/download/updates/\")

Please Save these instructions too a Notepad file on the desktop for reference
and/or Print this out
Restart your computer into
SAFE MODE (http://\"http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001060608000039?OpenDocument&ExpandSection=4#_Section4\")
You can do this by tapping the F8 key as the system is restarting, just before Windows loads, or use the link
I supplied for a more detailed explanation

In safe mode find and delete the following file
C:\WINDOWS\mm15201518.Stub.exe <-file

==Open Windows CleanUp!>>START>>programs>>Cleanup!
Click on the CleanUp button, let it finish scanning for files
DECLINE to Log off or Restart when scan is done.

==Open Ewido trojan scanner
Click on the Scanner button on the left menu
Click on the Settings button on the right
Select "Scan Every File"
OK it and then click on the "Complete System Scan"
*If Ewido finds something it will prompt you with "Infected Object found"
Ensure the following are Selected
  *1. Perform Action = Remove
  *2. Create Encrypted Backup in Quarantine (Recommended)
  *3. Perform action with all infections
  Then click OK
When Ewido has finished it's scan click the "Save Report" button
Save the report to desktop
Exit Ewido

NOTE: When Ewido is running do NOT open any other Windows
Let it do it's job

Do another scan with Hijackthis and put a check next to these entries:

O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar\01.01.1601.0\en-us\msntb.dll (file missing)

O4 - HKLM\..\Run: [motoin] C:\WINDOWS\mm15201518.Stub.exe

O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZNxdm006BBUS (http://\"http://bar.mywebsearch.com/menusearch.html?p=ZNxdm006BBUS\")

O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwe...up1.0.0.8-2.cab (http://\"http://ak.imgfarm.com/images/nocache/funwe...up1.0.0.8-2.cab\")
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/10bed93fb4adbd...ip/RdxIE601.cab (http://\"http://software-dl.real.com/10bed93fb4adbd...ip/RdxIE601.cab\")

If the next ones weren't set by yourself or your Spyware protection tools fix them too
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

After you have ticked the above entries, close All other open windows,
Leave Hijackthis open and click FIX CHECKED
OK the prompt and exit Hijackthis

Restart back to Normal mode
Run another scan with Hijackthis and post a fresh log
Also post the report from Ewidos