TheTechGuide Forum

General Category => Tech Clinic => Topic started by: bizzoveg111 on January 02, 2006, 06:37:05 PM

Title: Malware Cleaned but computer crashes
Post by: bizzoveg111 on January 02, 2006, 06:37:05 PM

Hi there.

I need help with my computer crashing.

I have totally cleaned all malware with the help of guestsolo.....

I had a trojan horse and it took ages to get rid of but now everything is running smoothly.

However, when playing a game or when simply on the net, the computer crashes and restarts.

This is the error message;
C;\WINDOWS\Minidump\Mini010306-01.dmp
C;\DOCUME~1\MRSSKE~1\LOCALS~1\Temp\WER6.tmp.dir00\sysdata.xml

Can anyone halp?

Title: Malware Cleaned but computer crashes
Post by: guestolo on January 02, 2006, 06:43:09 PM

This could be a driver or hardware fault
Back to what I asked in your other post
Do you know what make and model your computer is?
Have you checked the manufacturer for updates?

Additionally, can you right click on "MyComputer"
left click Properties

Under the Advanced tab>>Startup and Recovery
Click Settings
UNCHECK>>Automatically Restart
OK it

Next time the computer crashes, can you post back the exact error message displayed please

Title: Malware Cleaned but computer crashes
Post by: bizzoveg111 on January 02, 2006, 11:46:31 PM

I have written the make &  model in the other post (under Trojan horse thread)

Code: [Select]

Moved that info here
AMD Athlon Processor...80 gig
Gigabyte motherboard GA 7PXE
512 mb RAM
Have unchecked Automatic Restart in MY COMPUTER.

It even has an error message when it restarts. same as above but with a 5 in the first line (instaed of a 1)

C;\WINDOWS\Minidump\Mini010306-05.dmp
C;\DOCUME~1\MRSSKE~1\LOCALS~1\Temp\WER6.tmp.dir00\sysdata.xml

It crashed twice while I was replying to these threads...

Thanks

Title: Malware Cleaned but computer crashes
Post by: guestolo on January 02, 2006, 11:56:54 PM

Can you try something for me please

Go to START>>RUN>>Type in
msconfig
Hit OK

Under the Boot.ini tab put a tick in
/Basevideo

Apply it and close

Reboot the computer

Back in Windows, everything is going to be a lot bigger, it will look a lot like safe mode
Does the system still crash when you run IE?

Title: Malware Cleaned but computer crashes
Post by: bizzoveg111 on January 03, 2006, 07:15:24 PM

WOW! It is much bigger.

So far, no crashes. I will let you know because sometimes it can work OK and after a while it crashes.

I will check in each day for a progress report.

Thanks so much...you are a gem!

Title: Malware Cleaned but computer crashes
Post by: guestolo on January 03, 2006, 07:35:03 PM

I don't want you too keep it that way, it could mean your Video card drivers are corrupt
and need updating
I can link you too a program that can check what video driver you may need
Let me know how it's going, we'll go from there

Title: Malware Cleaned but computer crashes
Post by: bizzoveg111 on January 03, 2006, 08:36:31 PM

Hi again

No crashes but I just came back to report that i cannot keep it this way because Ewido won't start (unless in safe mode) and my game that I am playing cannot find video card.

Maybe an update may be a good idea?

Thanks a lot

Title: Malware Cleaned but computer crashes
Post by: guestolo on January 03, 2006, 08:44:31 PM

Can you download this tool please, save the Zip file to your desktop
Everest Home edition, it's been discontinued but you can find the download still at this link (http://\"http://www.softpedia.com/get/System/System-Info/Everest-Home-Edition.shtml\")


Create a new folder for this please
UNZIP the contents to that new folder

I would like to see a log from this, but I will PM you
Check your PM messages later please