TheTechGuide Forum
General Category => Tech Clinic => Topic started by: Christian Garea on February 15, 2006, 04:15:59 AM
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hi this may be to big a problem to get fixed here but i have a problem with my laptop it started a week ago when norton wouldnt download its live updates and the computer also wouldnt open any saved word files, now it just seems to be running slower and i tried to install anydvd today and noticed how slow it has gotten i cant even open some programs but managed to do a factory restore too a couple of weeks ago in safe mode but it still has the same problem. I have tried to install ewido security suite to run a scan but i cant even get to the install screen it just wont come up and when i select restart or shutdown i get the following end program pop ups ccApp, OSA.EXE and NMain.exe i searched on these and found that two of them are too do with norton internet security so i am wondering if i should try uninstalling that. would be grateful to anyone who can help thanks.
regards
Chris
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Please post a hijackthis log and we will go from there
From my signature below, download and save too a permanent folder on your harddrive
Hijackthis 1.99.1
Open Hijackthis.exe
Do a SCAN and Save a Log file---Save the log----copy and paste the WHOLE contents of the log here... Don't try and fix anything yet----It is all important