TheTechGuide Forum

General Category => Tech Clinic => Topic started by: FIxeL on May 21, 2006, 07:38:10 AM

Title: Need help computer got a virus or sumthin like that
Post by: FIxeL on May 21, 2006, 07:38:10 AM
Need help my computer is very slow,slow internet also i think its trojan or a worm.This is my hijack log file Logfile of HijackThis v1.99.1
Scan saved at 15:34:16, on 2006.05.21
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\WinFast\WFTVFM\WFWIZ.exe
C:\Program Files\PC-Com\PC-Com.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Spy Sweeper\SpySweeper.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Grisoft\AVG Free\avgcc.exe
C:\Program Files\Trust\460L MOUSE OPTICAL OFFICE\1.1\moffice.exe
C:\Program Files\Trust\460L MOUSE OPTICAL OFFICE\1.1\MOUSE32A.DAT
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Documents and Settings\Vartotojas\Desktop\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.lt (http://\"http://www.google.lt\")
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.lt (http://\"http://www.google.lt\")
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [WinFast Schedule] C:\Program Files\WinFast\WFTVFM\WFWIZ.exe
O4 - HKLM\..\Run: [PC-Com] C:\Program Files\PC-Com\PC-Com.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{9A983838-3AFF-4261-8954-C179A72F1640}: NameServer = 212.59.0.1 212.59.0.2
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Analog Devices, Inc. - (no file)
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Spy Sweeper\WRSSSDK.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZONELABS\vsmon.exe

pls someone help me
Title: Need help computer got a virus or sumthin like that
Post by: guestolo on May 21, 2006, 11:59:01 AM
I would suggest that you do the following
I see both SpySweeper and SpywareDoctor on your computer
Are they both paid versions and up to date?
If they are, both include realtime protections
Use only one programs protections and disable the other programs background protections

You have AVAST and AVG installed
This is not good having 2 AV's background protections running in the background
This can result in the operating system be unstable

You should decide which one you like the best and uninstall the other
Reboot the computer afterwards

Run the diskcleanup tool if you haven't cleaned the temp files in a while
Go to START>>Run>>type in
cleanmgr
Hit OK
Let this finish scanning, ensure temp and temp internet files are selected
click OK

If you have not ran the DiskDefragmenter on the computer in some time, now would be a good time to do so
START>>All programs>>Accessories>>System tools>>Disk Defragmenter
Allow this to run uninterrupted, I find this best done in safe mode

Reboot the computer afterwards

Post back a fresh hijackthis log after you have done the above
Title: Need help computer got a virus or sumthin like that
Post by: FIxeL on May 21, 2006, 12:07:46 PM
ok thx im now doing disk defragment then ill clean the comp tomorow ill send my comp condition after these things

oh P.S. is it ok to go thrue webs while on deframnet?
Title: Need help computer got a virus or sumthin like that
Post by: guestolo on May 21, 2006, 12:09:16 PM
Follow the steps I posted above, in that order
I suggest that you let the Disk Defragment run UNINTERRUPTED
Again, I like to do this in Safe mode>>Without network
Title: Need help computer got a virus or sumthin like that
Post by: FIxeL on May 21, 2006, 12:13:22 PM
in disk clean up should i check all the files before cleaning? or just leave wat the comp checked?
sry im not very good with computers /smile.gif\' class=\'bbc_emoticon\' alt=\':)\' />
Title: Need help computer got a virus or sumthin like that
Post by: guestolo on May 21, 2006, 12:26:25 PM
Ensure the top 4 boxes are selected, make sure Temp and temp internet files are selected
I hope that helps
I'm outta here for a bit, so do what you can  /smile.gif\' class=\'bbc_emoticon\' alt=\':)\' />
Title: Need help computer got a virus or sumthin like that
Post by: FIxeL on May 21, 2006, 10:59:16 PM
ok im done with cleaning and defragmenting this is wat i got :
Logfile of HijackThis v1.99.1
Scan saved at 06:59:01, on 2006.05.22
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\WinFast\WFTVFM\WFWIZ.exe
C:\Program Files\PC-Com\PC-Com.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Spy Sweeper\SpySweeper.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trust\460L MOUSE OPTICAL OFFICE\1.1\moffice.exe
C:\Program Files\Trust\460L MOUSE OPTICAL OFFICE\1.1\MOUSE32A.DAT
C:\Program Files\Grisoft\AVG Free\avgcc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Vartotojas\Desktop\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.lt (http://\"http://www.google.lt\")
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.lt (http://\"http://www.google.lt\")
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [WinFast Schedule] C:\Program Files\WinFast\WFTVFM\WFWIZ.exe
O4 - HKLM\..\Run: [PC-Com] C:\Program Files\PC-Com\PC-Com.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O17 - HKLM\System\CCS\Services\Tcpip\..\{9A983838-3AFF-4261-8954-C179A72F1640}: NameServer = 212.59.0.1 212.59.0.2
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Analog Devices, Inc. - (no file)
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Spy Sweeper\WRSSSDK.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZONELABS\vsmon.exe
Title: Need help computer got a virus or sumthin like that
Post by: guestolo on May 21, 2006, 11:01:21 PM
How is everything running?
Are you disabling anything from running on startup with msconfig?
Title: Need help computer got a virus or sumthin like that
Post by: FIxeL on May 21, 2006, 11:09:47 PM
no i didnt disable anythin just clean recyle bin,temps and etc....
And i duno why but my comp restarts when i play a game or trying to record TV
Title: Need help computer got a virus or sumthin like that
Post by: guestolo on May 21, 2006, 11:13:51 PM
Quote
Need help my computer is very slow,slow internet also i think its trojan or a worm.This is my hijack log file Logfile
Is the above problems resolved

Quote
And i duno why but my comp restarts when i play a game or trying to record TV
Is this a new problem?

Did you knowingly install this program?
O4 - HKLM\..\Run: [PC-Com] C:\Program Files\PC-Com\PC-Com.exe
Title: Need help computer got a virus or sumthin like that
Post by: FIxeL on May 21, 2006, 11:16:58 PM
Yes the first problem is done thx /smile.gif\' class=\'bbc_emoticon\' alt=\':)\' /> and the second problem was also before the defragmenting
and the pc-com program i know very helpfull program /smile.gif\' class=\'bbc_emoticon\' alt=\':)\' />
Title: Need help computer got a virus or sumthin like that
Post by: guestolo on May 21, 2006, 11:21:20 PM
So everything is fine then?  /unsure.gif\' class=\'bbc_emoticon\' alt=\':unsure:\' />
Title: Need help computer got a virus or sumthin like that
Post by: FIxeL on May 21, 2006, 11:22:55 PM
well not realy.. Comp restarts by it self i get them like 2-3 times a day
Title: Need help computer got a virus or sumthin like that
Post by: guestolo on May 21, 2006, 11:29:18 PM
Usually the comp will restart after a fatal error, typically caused by outdated/corrupt drivers or software installed
OR an Hardware or overheating problem
 problem is your not getting the error message
Do the following
Right click on MyComputer icon
Left click Properties
Open the ADVANCED tab
Under Startup and Recovery click SETTINGS
Under System Failure uncheck>>Automatically Restart
OK and Apply your way out of there
The next time a system failure happens
By chance, the screen may post the problem

Post back the whole error message
Title: Need help computer got a virus or sumthin like that
Post by: FIxeL on May 21, 2006, 11:35:41 PM
oki /smile.gif\' class=\'bbc_emoticon\' alt=\':)\' /> thx a lot /smile.gif\' class=\'bbc_emoticon\' alt=\':)\' />
Title: Need help computer got a virus or sumthin like that
Post by: FIxeL on May 22, 2006, 09:08:50 AM
HI, comp restarted and i got a error report ,but wat error report to write from the blue window or when loged in to user  error report?
Title: Need help computer got a virus or sumthin like that
Post by: guestolo on May 22, 2006, 01:34:34 PM
Quote
from the blue window

The whole error message please
Title: Need help computer got a virus or sumthin like that
Post by: FIxeL on May 22, 2006, 02:51:48 PM
ok the tech info said:
*** STOP:0x0000008E/0xC0000005,0xBFB1ED85,0xEE4197D8,0x0000000

*** nv4_disp.dll - adress BFB1ED85 base at BF9D4000,Date stamp 0000000
so this is it /smile.gif\' class=\'bbc_emoticon\' alt=\':)\' />
Title: Need help computer got a virus or sumthin like that
Post by: guestolo on May 22, 2006, 03:35:58 PM
Your display drivers may be outdated
What are your system specs?
What computer brand and model do you have?
What video card do you have?

Right click MyComputer>>left click properties
Open the Hardware tab>>Device manager

Expand(+)Display adapters

What adapter do you have installed?
Double click on your adapter then click on Driver tab
What is the driver date and version?
Who is the supplier?

Go to START>>RUN>>type in
dxdiag
Hit OK

Under each tab do you find any problems?
What version of DirectX is installed?
Title: Need help computer got a virus or sumthin like that
Post by: FIxeL on May 22, 2006, 03:58:59 PM
oki space  left is 14gb
 pentium 4
Device: NVIDIA GeFOrece FX 5200 128.0 MB, display 1280x960 (32 bit)(60Hz) Date 203.06.23 version 4.4.7.1
Drivers: nv4_disp.dll
derex instaled 9.0c
i think this is all
Title: Need help computer got a virus or sumthin like that
Post by: guestolo on May 22, 2006, 04:03:26 PM
Your driver is a bit behind
What are you doing when the system blue screens?
Playing a game or what?
If playing a game, which game?

Quote
What computer brand and model do you have?
Title: Need help computer got a virus or sumthin like that
Post by: FIxeL on May 22, 2006, 04:12:54 PM
duno like cs source and sumthin like that and about the model
mm were to find wich model? /biggrin.gif\' class=\'bbc_emoticon\' alt=\':D\' />
Title: Need help computer got a virus or sumthin like that
Post by: guestolo on May 22, 2006, 04:16:15 PM
You don't know who made your computer and what model it is?
In will be on the box
OR Right click MyComputer and left click properties

Quote
duno like cs source and sumthin like that
I'm not gonna guess here???
Is it CS source or isn't it??
What other games do you have problems with?

With the above info you only supplied
I suggest that you try the later drives from Nvidia
Download and save them too desktop
DON'T Install them yet
http://www.nvidia.com/object/winxp_2k_84.21.html (http://\"http://www.nvidia.com/object/winxp_2k_84.21.html\")

Go into add/remove programs and remove
NVIDIA Windows Display Drivers" OR "NVIDIA Drivers"
Whatever is listed

REboot the computer when prompted

If on startup you get new hardware found, just cancel it out

Double click to install the new driver you saved too desktop
Reboot again when prompted, see if that helps
Title: Need help computer got a virus or sumthin like that
Post by: FIxeL on May 22, 2006, 04:20:14 PM
ahh that model /biggrin.gif\' class=\'bbc_emoticon\' alt=\':D\' /> penrium 4 cpu 2.60 GHz,256MB ram
cia its cs,silkroad online(mmo rpg) and etc
Title: Need help computer got a virus or sumthin like that
Post by: guestolo on May 22, 2006, 04:22:37 PM
Is your computer a Dell, Compaq, HP?
What MAKE AND MODEL?

Can you update your nvidia drivers with my last set of  instructions
Title: Need help computer got a virus or sumthin like that
Post by: FIxeL on May 22, 2006, 04:31:39 PM
now im downloading the nvidia after that ill go to sleep ill post the results after 7 horus or so
night /smile.gif\' class=\'bbc_emoticon\' alt=\':)\' />
Title: Need help computer got a virus or sumthin like that
Post by: FIxeL on May 23, 2006, 09:08:53 AM
Hi, i updated the nvidia driver and everythin seems to be ok. thants a lot for the help /smile.gif\' class=\'bbc_emoticon\' alt=\':)\' />
Title: Need help computer got a virus or sumthin like that
Post by: guestolo on May 23, 2006, 09:15:21 PM
Thanks for posting back, I'll lock this topic as your problems apppear resolved
Take care  /smile.gif\' class=\'bbc_emoticon\' alt=\':)\' />