TheTechGuide Forum

General Category => Tech Clinic => Topic started by: Anonymous on March 28, 2002, 05:49:17 AM

Title: W2K Error Code 31
Post by: Anonymous on March 28, 2002, 05:49:17 AM

Hi,

I\'ve just installed installed an internal modem under Windows 2000 Prof, but it\'s come up with the error message:

\"This device is not working properly because Windows cannot load the drivers required for this device (code 31)\".

However, when I click on the \'Upgrade Driver\' tab, it will only find the oem2.inf file on my hard-drive & won\'t let me install anything from my driver disk.

If I try to install a modem seperately, it puts it on COM1 without the option (in the Control Panel > Modems setting) to change it.

Any suggestions as to how I could rectify this?

Thanks,
MB

Title: W2K Error Code 31
Post by: Anonymous on March 29, 2002, 10:17:05 AM

contact the manufacturer of your modem and make sure you have the right drivers