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General Category => Tech Clinic => Topic started by: Pureblood on October 20, 2006, 11:34:21 PM

Title: Ok it happened again. My computers cpu is at 100%
Post by: Pureblood on October 20, 2006, 11:34:21 PM
Ok my computers processor is at 100% again. I figered the thing that is hogging the processor is spoolsv.exe. It is at 98. Is it safe to terminate this process?
Title: Ok it happened again. My computers cpu is at 100%
Post by: Josetann on October 21, 2006, 01:23:50 AM
Do what I do, if a process hits 100%, terminate it.  If the computer doesn't crash or reboot, then it's ok to kill that process.  If the computer DOES crash or reboot, then you probably shouldn't have.
Title: Ok it happened again. My computers cpu is at 100%
Post by: guestolo on October 21, 2006, 10:06:25 AM
spoolsv.exe is related to your Printer
Print spooler service
Are you printing when this is happening?
Do you have items in queu waiting to be printed?

Do you have the latest drivers for your Printer installed?
Title: Ok it happened again. My computers cpu is at 100%
Post by: Pureblood on October 21, 2006, 10:28:31 AM
No
No
And i think.
I terminated it any way. I looked it up on google and it  said that it was not neccery so i terminated it.
Title: Ok it happened again. My computers cpu is at 100%
Post by: guestolo on October 21, 2006, 10:48:04 AM
Just as a double check
Can you go to your Windows control panel
Open the Printer and Faxes icon
Double click on your printer(s)

Any documents waiting to be printed?
If there is can you cancel the document
Title: Ok it happened again. My computers cpu is at 100%
Post by: Pureblood on October 21, 2006, 11:27:17 AM
No no documents.
Title: Ok it happened again. My computers cpu is at 100%
Post by: guestolo on October 21, 2006, 12:08:53 PM
Hey pureblood, can we just make sure that spoolsv.exe is running from the correct location
Just for curiousity
You will need spoolsv.exe to print, but sometimes it can be running from the wrong location
Can you create a .bat file please
Open Notepad (START>>>RUN>>>type in notepad)
Hit OK
Copy the contents of the CODE box, not including the word "code"
Paste it to the empty Notepad file
In Notepad click FILE>>SAVE AS
Change the Save as Type to All Files.
Name the file as find.bat

Save this file on the desktop

 
Code: [Select]
dir %Systemdrive%\spoolsv.exe /a h /s > files.txt
start notepad files.txt


Double click on find.bat
A command window open, it will appear it's doing nothing, but in a minute or so
a Text file will open
Can you copy>>paste back here the whole contents please

If it looks clean, remember, spoolsv.exe will run everytime you restart the computer
We can set Print Spooler to manual so it won't start on startup
Creat a couple small .bat files to start and stop the service
So you only have Print Spooler running when you need it too

What happens right now when you try and print?

When you looked in Printer and Faxes
Do you just have Add Printer and your default printer>>your Printer is set to default isn't it?
Or are there other icons also?
Such as PDF printer or Microsoft Image printer



Are you sharing your Printer with other computers in the household?
If so
In Printer and Faxes, if you click on File>>Server Properties
Driver tab, Is the only driver installed the one for your Printer?
Title: Ok it happened again. My computers cpu is at 100%
Post by: Pureblood on October 21, 2006, 12:39:52 PM
OK here is the whole contents it ain't much though.
 Volume in drive C has no label.
 Volume Serial Number is BC5A-49E7

OK When i try to print it sometimes prints wirelessly then others it dont. Usually don't. It used to always print wirelessly but not anymore. Don't know what i did.

Here is a screen shot of what the printer and fax thing looks like. This will probably be easier then me describing it.
(http://img317.imageshack.us/img317/2043/screenhunter034hb8.png)

Yes i am sharing the printer.
There is three things listed there there so i will give you a screen shot so you can see for yourself.
(http://img251.imageshack.us/img251/9448/screenhunter035ue7.png)
Hope i gave you enough details.
Title: Ok it happened again. My computers cpu is at 100%
Post by: guestolo on October 21, 2006, 12:47:01 PM
Can you go into Microsoft Image writer and ensure there are not documents in queue

Right click on each Printer and cancel any documents
Also check other computer in household to ensure there not trying to print to the Printer
Is this computer your using the computer the Printer is hooked too?

Do you have 2 HP printers by the same name?
I'm curious why there are 2 of them
Title: Ok it happened again. My computers cpu is at 100%
Post by: Pureblood on October 21, 2006, 12:50:35 PM
There are no documents in eathier one.
I might of screwed when i installed them but one is installed on the family room and if it doesn't always print wirelessly i disconnect the printer from the destop and connect it to my laptop.

No the printer is not hooked to this computer
Title: Ok it happened again. My computers cpu is at 100%
Post by: guestolo on October 21, 2006, 12:54:41 PM
Did you check the other computers to ensure there are no documents in queue?
I was more concerned about the Microsoft Office Document Image writer

Did you right click on it and ensure there are no documents in queue?

So are you saying that the HP printer in the Family Room selected as default printer is the only Printer?
Title: Ok it happened again. My computers cpu is at 100%
Post by: Pureblood on October 21, 2006, 12:59:13 PM
yes i checked the other computer.
Yes i right click no documents in the que.
Yes the only printer i have.
Title: Ok it happened again. My computers cpu is at 100%
Post by: guestolo on October 21, 2006, 01:25:13 PM
Is the other computer sharing the Printer in Printer and faxes?
Have you tried going into your computer>>Printer and faxes and set the Living room printer as default?

EDIT>>It is set as default, sorry
Title: Ok it happened again. My computers cpu is at 100%
Post by: Pureblood on October 21, 2006, 01:42:41 PM
I clicked for it to share. Ok then i tried to print from my computer again wirelessly this is what has happened.
(http://img251.imageshack.us/img251/7154/screenhunter037dl3.png)
I terminated the process again now i have a print job waiting in que.


EDIT: also I can't access any files on my familyroom computer eaither but from the family room i can access files on this computer. Here is a pic of what comes up.
(http://img186.imageshack.us/img186/3900/screenhunter038st8.png)
Title: Ok it happened again. My computers cpu is at 100%
Post by: guestolo on October 21, 2006, 01:54:03 PM
Can you stop the spoolsv.exe process again
I want to check something

Open Notepad (START>>>RUN>>>type in notepad)
Hit OK
Copy the contents of the CODE box, not including the word "code"
Paste it to the empty Notepad file
In Notepad click FILE>>SAVE AS
Change the Save as Type to All Files.
Name the file as find.bat

Save this file on the desktop

 
Code: [Select]
@echo off
cd C:\WINDOWS\system32\spool\PRINTERS
dir /s /a > C:\find.txt
notepad C:\find.txt
del /q C:\find.txt


Double click on find.bat
a Text file will open
Can you copy>>paste back here the whole contents please

Edit
The family room computer may not be set up to share the folder
Title: Ok it happened again. My computers cpu is at 100%
Post by: Pureblood on October 21, 2006, 01:56:19 PM
Volume in drive C has no label.
 Volume Serial Number is BC5A-49E7

 Directory of C:\WINDOWS\system32\spool\PRINTERS

10/21/2006  02:50 PM    <DIR>          .
10/21/2006  02:50 PM    <DIR>          ..
               0 File(s)              0 bytes

     Total Files Listed:
               0 File(s)              0 bytes
               2 Dir(s)  34,314,362,880 bytes free
Title: Ok it happened again. My computers cpu is at 100%
Post by: guestolo on October 21, 2006, 02:22:59 PM
That looks ok, The computer isn't able to connect to the living room computer
So your trying to print and it can't find a printer
It seems as if you don't have File and print sharing set up properly on your computer

Do either of the computers have a software firewall installed, you could try temporarily disabling any firewalls and try accessing the folder/ printer again
Eliminate it from possibilites

Is the living room computer actually sharing that folder?
It should be as you see it, but just double check
Are you allowed permissions of the folder?
You can right click on it >>Properties >>Security>>permissions, you don't want full control
But you should have Read access
Title: Ok it happened again. My computers cpu is at 100%
Post by: Pureblood on October 22, 2006, 11:42:39 AM
Before i fix that can you help me completely delete and reset my network.
I will give screen shots of everything you need.
Title: Ok it happened again. My computers cpu is at 100%
Post by: guestolo on October 22, 2006, 11:47:11 AM
That is getting too involved
I think you just don't have things properly set up on your side or the living room side

Why do you want to completely delete the network
I'm not sure what your asking?
Remember, google is your friend
Title: Ok it happened again. My computers cpu is at 100%
Post by: Pureblood on October 22, 2006, 11:49:45 AM
Ok never mind then. I think I can figure it out
Title: Ok it happened again. My computers cpu is at 100%
Post by: guestolo on October 22, 2006, 12:10:20 PM
You just have to make sure both computers are set up properly
Is File and print sharing enabled on both computers?
Are you both sharing folder?
Any software firewalls enabled on any of the computers?

Is the other computer set to share printer in Printers and Faxes
Can you print to the other computer when the laptop is hooked up hardwired to the router
Or only when wireless?
What operating systems are all machines running Pro>>Home?

See if this link is any help
http://www.microsoft.com/windowsxp/using/n...tain/share.mspx (http://\"http://www.microsoft.com/windowsxp/using/networking/maintain/share.mspx\")
Maybe Josetann can chime in
Title: Ok it happened again. My computers cpu is at 100%
Post by: Pureblood on October 22, 2006, 12:31:39 PM
Thank you i think i can figure it out now. also can u tell me how to get remote desktop sharing not to run on start up.
Title: Ok it happened again. My computers cpu is at 100%
Post by: guestolo on October 22, 2006, 12:50:09 PM
Weren't you using NetMeeting for remote desktop sharing?
Go to START>>RUN
type in conf
 Hit OK

When Netmeeting opens
Click on TOOLS>>Options
Under the General tab, Uncheck "Run Netmeeting in the background when Windows starts"
Title: Ok it happened again. My computers cpu is at 100%
Post by: Pureblood on October 22, 2006, 01:47:29 PM
I used to but now i use tightvnc. From Tightvnc.com I like it better it runs right in my broswer and a lot less lag.

Also still trying to figure out my network thing.
I searched Google for the problem i am having. Now on the familyroom computer and the computer i am on named (justin) Can't acces each other. They see eachother but i click on it and it says \\(pcname) is not accessible........then at the end the network path was not found. I found many forums and i seen a thread that said to try something with the registry both comps. I made sure it said what it was supposed to and it did. I found another solution but you have to pay to see that. I guess i wll just keep on tryin till i fix it.
I also tried the Set up a home ot small office network thing again that didn't work.
But i had it working before i should figure it out now

I also think this maybe the problem but i am to stupid to know how to fix it. http://support.microsoft.com/kb/298804/ (http://\"http://support.microsoft.com/kb/298804/\")

Edit never mind i found what was the problem not i just have to read it and see if i can fix it. Here is the link.
http://support.microsoft.com/kb/840634 (http://\"http://support.microsoft.com/kb/840634\")

EDIT AGAIN: ok i fixed using metod 2 now i can access my files on both computers i just can't use zonealrm anymore i think. Becuase i am pretty sure it has something to do with windows firewall. Is windows firewall good enough? or do u tihnk i can use zone alarm.
Also i can print wirelessly again. Hurray.
Title: Ok it happened again. My computers cpu is at 100%
Post by: guestolo on October 22, 2006, 05:53:27 PM
Good work, that's why I was wondering if any software firewalls were enabled
There is documentation how to set up ZoneAlarm, I would have to find it
Or you can check their site or forums


I take it that the CPU doesn't spring to 95% everytime you print now?
Title: Ok it happened again. My computers cpu is at 100%
Post by: Pureblood on October 22, 2006, 06:02:30 PM
nope everything is working great

Edit: I aint so sure that zone alarm was causing me not being able to acces my other computer. I think it must of all started when i upgraded the family room to SP2. I think that is what caused it.
Title: Ok it happened again. My computers cpu is at 100%
Post by: guestolo on October 22, 2006, 07:49:54 PM
I take it the living room computer doesn't use a software firewall
But when you updated it too SP2, the Windows firewall get's enabled by default
Not quite the same as products such as ZoneAlarm, Sygates, etc...
Unlike XP firewall, they will help to block both incoming and outgoing traffic
You'll find, when users are trying to network computer
One of the first steps when behind a hardware firewall
Disable any other firewall software and take it out of the equation for troubleshooting purposes
After you have everything running properly, now it's time to enable software firewall and get it running properly

But I'm glad you shared what steps you did  /smile.gif\' class=\'bbc_emoticon\' alt=\':)\' />
Here's some more info on Firewalls
http://www.bleepingcomputer.com/tutorials/tutorial60.html (http://\"http://www.bleepingcomputer.com/tutorials/tutorial60.html\")
Title: Ok it happened again. My computers cpu is at 100%
Post by: Pureblood on October 22, 2006, 08:19:22 PM
Ok this may be a stupid question, but my router is a belkin. I think it has a hardware firewall. Does that mean all my comps are protected. Or would still recommend a firewall like zone alarm?
Title: Ok it happened again. My computers cpu is at 100%
Post by: guestolo on October 22, 2006, 08:21:27 PM
Did you read that link?
Title: Ok it happened again. My computers cpu is at 100%
Post by: Pureblood on October 22, 2006, 08:25:04 PM
yes that is what made me ask that question. I didn't find that answer
Oh and by the way thanks for posting that link. I learned a lot of new things.
Title: Ok it happened again. My computers cpu is at 100%
Post by: guestolo on October 22, 2006, 08:30:50 PM
Both your router and xp firewall make it appear that your computer doesn't exist online
Stealth. filtering incoming traffic

If you have a software firewall such as Zone Alarm, and as indicated by the link
If you do/did have malware on your computer
It can filter incoming/outgoing traffic

So it's up to you, If you find that you are safe and know what you download>>install>>open
Your setup would be ok
If unsure, use a good software firewall
But you don't need ZA and XP firewall running together

I thought I remember that Sygates 5.6 free firewall worked well and easily configurable
But it's not supported anymore, many users still have it, because of it's ease of use and low system resources
Title: Ok it happened again. My computers cpu is at 100%
Post by: Pureblood on October 22, 2006, 08:42:23 PM
ok thank do you so much. You may lock this thread now as all my problems are solved