TheTechGuide Forum

General Category => Tech Clinic => Topic started by: MadHatter on November 17, 2006, 08:01:45 PM

Title: Norton Anti-virus
Post by: MadHatter on November 17, 2006, 08:01:45 PM

i am using Norton anti-virus 2006. A few days ago it detected a trojan and it couldnt delete it. So i started my computer in safe mode scanned and deleted all the infected files. However when i turn my computer on the "virus Alert" pops-up and whenever i click OK it just comes back.

any idea what i should do to keep it from oppoing up?

thanks!

Title: Norton Anti-virus
Post by: guestolo on November 18, 2006, 05:00:16 PM

Can you do the following please
Download Hijackthis from my signature below
SAVE it to your desktop

Double click on hijackthis_sfx.exe on desktop
Click the UNZIP button>>OK the prompt
This will self extract to C:\Program Files\HijackThis
Delete hijackthis_sfx.exe from desktop

Go to START>>RUN
Copy>>paste the following to the open field, then hit OK
%systemdrive%\Program Files\HijackThis
This will open the Hijackthis folder
RIGHT CLICK on Hijackthis.exe and select SEND TO>>Desktop (create shortcut)
You can now run Hijackthis.exe from the new shortcut placed on your desktop

Double click to run Hijackthis.exe
Do a "SCAN and Save a Log file"
A log will open in Notepad
Copy and paste the WHOLE contents of the log  here