TheTechGuide Forum

General Category => Tech Clinic => Topic started by: Marcia on October 21, 2007, 10:32:08 AM

Title: Windows XP paste/clipboard problem
Post by: Marcia on October 21, 2007, 10:32:08 AM

I've found that every time I try to copy & paste, cut & paste, or drag and drop a file, my pc tries to install a program that I thought I deleted off my pc.  If it helps, the program that it is trying to install is the Roxio Easy CD Creator.  I think I didn't delete the program the correct way.  I went into control panel and found the program but I didn't have the option to uninstall so I just searched for all Roxio and deleted all the folders manually.

Title: Windows XP paste/clipboard problem
Post by: guestolo on October 21, 2007, 10:38:15 AM

What version of Roxio Easy CD Creator did you have installed
Was it version 4 or 5 possibly?

Do you have GoBack installed on your computer?

Title: Windows XP paste/clipboard problem
Post by: Marcia on October 21, 2007, 10:50:52 AM

According to the add/remove programs, which it's still listed on but no option to uninstall, it's Easy CD & DVD Creator 6.  No, I don't have GoBack.

Title: Windows XP paste/clipboard problem
Post by: guestolo on October 21, 2007, 11:03:45 AM

What version of Windows are you running?

Title: Windows XP paste/clipboard problem
Post by: Marcia on October 21, 2007, 11:05:23 AM

XP

Title: Windows XP paste/clipboard problem
Post by: guestolo on October 21, 2007, 11:17:18 AM

Try the following
It will help with the manual uninstall

Download and install the latest version of CCleaner
From here
http://www.filehippo.com/download_ccleaner/ (http://\"http://www.filehippo.com/download_ccleaner/\")

NOTE: During install, you will be prompted to Create Desktop icon, install yahoo toolbar etc...
UNCHECK ALL Options Except for Desktop shortcut icon

We'll need this tool later

Afterwards:
Download and install
Windows Installer Cleanup Utility (http://\"http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe\")
We'll need this later

Next: Download and save too desktop
Roxizap.exe
from here:
http://tools.roxio.com/support/tools/roxizap.exe (http://\"http://tools.roxio.com/support/tools/roxizap.exe\")

Enter your taskmanager (Ctrl+Alt+Del)
End process on anything related to Roxio if running

Run Roxizap.exe, it may prompt it is for version 4 or 5, but continue anyways
Reboot the computer afterwards

Back in Windows:
Run Windows Installer Cleanup utility from Start>>All Programs>>Windows Install Cleanup
Select anything related too Roxio if found and remove
Reboot again

Navigate to this folder
C:\Windows\Prefetch
Inside the folder, remove any reference related to Roxio,
Open CCleaner from the desktop shortcut
Select the Cleaner button
Run Cleaner>>Ok the Prompt
When finished

Select the Registry button
Then select Scan for Issues
When finished select Fix Selected Issues
Allow to make a Backup
Then fix all selected Issues
When done, exit CCleaner and reboot the machine one last time

See if that is any help

Title: Windows XP paste/clipboard problem
Post by: Marcia on October 21, 2007, 08:12:48 PM

Thank you, thank you, thank you...once again you have fixed my problem.

Title: Windows XP paste/clipboard problem
Post by: guestolo on October 21, 2007, 09:54:12 PM

Glad to help, you can uninstall the Windows cleanup tool from add/remove programs if you feel you don't need it anymore
You may want to hold onto CCleaner, a nice little utility
Don't run the Registry cleaner all the time, but useful at times like this