TheTechGuide Forum

General Category => News => Topic started by: Josetann on August 20, 2008, 01:21:36 PM

Title: What SaaS can teach us about customer service
Post by: Josetann on August 20, 2008, 01:21:36 PM
In the SaaS model, the power is with the customer and vendors need to take a very different approach to both sales and service,  here's how to do it says Archie Black, President and CEO of SPS Commerce.  Commentary--Software-as-a-Service SaaS is one of the fastest growing segments of...

Click here (http://\"http://news.zdnet.com/2424-9595_22-217084.html\") to read the full article.