Post by: Jenny on April 01, 2009, 08:37:08 AM
Logfile of HijackThis v1.99.1
Scan saved at 9:12:33 AM, on 01/04/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
C:\WINDOWS\system32\TODDSrv.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\Program Files\TOSHIBA\TOSHIBA Direct Disc Writer\ddwmon.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe
C:\WINDOWS\system32\wltray.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
C:\Program Files\Dynex Enhanced G USB Network Adapter\DynexWCUI.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.algonquincollege.com/main/curre...dents/index.htm (http://\"http://www.algonquincollege.com/main/currentStudents/index.htm\")
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 (http://\"http://go.microsoft.com/fwlink/?LinkId=69157\")
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 (http://\"http://go.microsoft.com/fwlink/?LinkId=54896\")
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 (http://\"http://go.microsoft.com/fwlink/?LinkId=54896\")
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 (http://\"http://go.microsoft.com/fwlink/?LinkId=69157\")
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [DDWMon] C:\Program Files\TOSHIBA\TOSHIBA Direct Disc Writer\\ddwmon.exe
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [THotkey] C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [ITSecMng] %ProgramFiles%\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe /START
O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe" /start
O4 - HKLM\..\Run: [Broadcom Wireless Manager] C:\WINDOWS\system32\wltray.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Bluetooth Manager.lnk = ?
O4 - Global Startup: Dynex Wireless Networking Utility.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1238236009718 (http://\"http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1238236009718\")
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab (http://\"http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab\")
O17 - HKLM\System\CCS\Services\Tcpip\..\{62AED30C-D880-443E-A121-091C789F486B}: NameServer = 202.27.158.40,202.27.156.72
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: wlmailhtml - {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - C:\Program Files\Windows Live\Mail\mailcomm.dll
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: SQL Server (MSSMLBIZ) (MSSQL$MSSMLBIZ) - Unknown owner - c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe" -sMSSMLBIZ (file missing)
O23 - Service: SQL Server (SQLEXPRESS) (MSSQL$SQLEXPRESS) - Unknown owner - c:\Program Files\Microsoft SQL Server\MSSQL.2\MSSQL\Binn\sqlservr.exe" -sSQLEXPRESS (file missing)
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\WINDOWS\system32\TODDSrv.exe
O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe
Post by: guestolo on April 02, 2009, 07:23:31 AM
Post by: Jenny on April 02, 2009, 08:23:12 AM
The dynex software is for a differen wireless device that i tried when the original device wasnt working. I have tried using the devices software and a different adapter all together but neither have workedI get the same problems with those that I've gotten with windows
Post by: guestolo on April 02, 2009, 08:41:06 AM
Since your not using the adapter, you should maybe uninstall it from your Add and Remove programs
See if it's not causing conflicts
Can you bypass your Router and hook Wired to the modem
Do you connect?
I would do it by the following steps, Disable the Wireless connection adapter from with Network Connections in Control Panel
Have your wired connection Obtain DNS auto
Go to START>>RUN..type in cmd
Hit OK, at the prompt, type in
ipconfig /flushdns
Hit enter on your keyboard, note the single space after ipconfig
Shut down the computer
Power off Router and Modem (Unplug from power source)
Connect to Modem directly with cable
Power on modem and let it connect, then power on your laptop, see if you get wired connection
If so, It could be Router configuration, but it's a good first step to see if you can get connection
Afterwards: Power off modem again and shutdown laptop
connect back to Router with wired cable connection
Power up Modem, let it detect connection
Power up Router, let it detect connection
Power up Laptop, see if you can connect wired
If so, we can try some steps with Wireless after, letting only Windows configure your device
Post by: Jenny on April 02, 2009, 09:46:21 AM
Post by: guestolo on April 02, 2009, 10:52:52 PM
You changed to Auto DNS? You disabled wireless and connected wired and still no go?
I'm not sure if I totally understand, what Operating System are you working with?
What exact MAKE/MODEL of computer are you working with?
I need more info, do you have more than one computer in the house hold?
Do the other computers connect?>
Are they connected via Auto DNS?
Post by: Jenny on April 03, 2009, 05:44:14 AM
You changed to Auto DNS? You disabled wireless and connected wired and still no go?
I'm not sure if I totally understand, what Operating System are you working with?
What exact MAKE/MODEL of computer are you working with?
I need more info, do you have more than one computer in the house hold?
Do the other computers connect?>
Are they connected via Auto DNS?[/quote]
Sorry I should have been more clear. The computer I am working on is a Netbook NB-100 (Toshiba), it runs windows xp but its a very small computer, no cd drive, lots of usb ports, has wired and wireless networking (if it will work). I also have a desktop computer running windows xp which is connected to the network, it is set to auto DNS, it is wired not wireless. My boyfriend has a desktop as well which runs on windows vista it is also connected to the network. I'm not sure why but his is running a static IP. Don't really want to set it to auto if I can help it I don't want to mess up his network. I use to have another laptop which connected to the network wirelessly on auto DNS with no problems.
Any I set the laptop to auto DNS, disabled the wireless adapter and deleted the Dynex software. I then ran the ipconfig /flushdns it said it flushed it successfully so I shut the computer down, powered off the router and modem (by unplugging them), waited 5 minutes and connected the networking cable from the laptop directly to the modem then plugged the modem in and waited for it to boot up. Once it was going I turned the laptop on and waited for it to boot up. It wouldn't connect to the network or internet it just sat on aquiring network address.
Post by: guestolo on April 03, 2009, 09:02:03 AM
After you set this, please reboot the computer
https://www.opendns.com/start/device/windows-xp (http://\"https://www.opendns.com/start/device/windows-xp\")
Post by: Jenny on April 03, 2009, 01:52:11 PM
After you set this, please reboot the computer
https://www.opendns.com/start/device/windows-xp (http://\"https://www.opendns.com/start/device/windows-xp\")[/quote]
I followed the instructions in the link to set up an openDNS, restarted the computer and still could not connect to the internet or the network.
Post by: guestolo on April 03, 2009, 11:36:06 PM
You connect then after reboot?
Post by: Jenny on April 04, 2009, 07:56:31 AM
You connect then after reboot?[/quote]
When I set the network adapter to a static ip it will work, the network connects and I have internet
Post by: guestolo on April 04, 2009, 09:38:52 AM
Sorry, I should of asked earlier
Post by: Jenny on April 04, 2009, 10:09:38 AM
Sorry, I should of asked earlier[/quote]
The router is a d-link wbr-1310
Post by: guestolo on April 04, 2009, 10:31:29 AM
By right clicking on it and choosing Disable
Then Enable your Wireless connection
Check the Properties>Under Wireless networks tab
Have Windows configure your wireless network settings
Assign IP, use one that is Not assigned to any other computer
Reboot, see if you can connect
You should have Wireless security enabled, so you should have to enter a Passphrase first to access internet
Post by: Jenny on April 04, 2009, 11:27:05 AM
By right clicking on it and choosing Disable
Then Enable your Wireless connection
Check the Properties>Under Wireless networks tab
Have Windows configure your wireless network settings
Assign IP, use one that is Not assigned to any other computer
Reboot, see if you can connect
You should have Wireless security enabled, so you should have to enter a Passphrase first to access internet[/quote]
I did as you asked and was able to connect wirelessly to the network but still could not get the internet to work on the wireless here are the setting i used:
Windows IP Configuration
Host Name . . . . . . . . . . . . : Jen
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Wireless Network Connection 6:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-21-63-DA-AE-EA
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.138.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : ?
Default Gateway . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 202.27.158.40
202.27.156.72
?
?
?
this is from ipconfig but a few things dont look right to me, I also noticed DHCP was not enabled how do we enable that, When I go to control panel/administrative tools/services the DHCP client is started
Post by: guestolo on April 04, 2009, 12:51:26 PM
With your Router however, you should be able to assign them all Auto
But for the time being
Are you sure no other assigned computers are using this IP address
192.138.0.2
If your sure, can you also change your Primary DNS server
In your Wireless properties in Network Connections
To the Ip of the default gateway
192.168.0.1
Leave the secondary blank
Reboot and see if you can connect
Post by: Jenny on April 04, 2009, 02:07:48 PM
With your Router however, you should be able to assign them all Auto
But for the time being
Are you sure no other assigned computers are using this IP address
192.138.0.2
If your sure, can you also change your Primary DNS server
In your Wireless properties in Network Connections
To the Ip of the default gateway
192.168.0.1
Leave the secondary blank
Reboot and see if you can connect[/quote]
I changed the ip adress to 192.168.0.7 and it still wouldn't connect to the internet so I changed the dns with no luck but it still connects to the network
Post by: guestolo on April 04, 2009, 02:20:00 PM
Post by: Jenny on April 04, 2009, 03:07:40 PM
Here is te log of ipconfig when my computer is wired to the router
Windows IP Configuration
Host Name . . . . . . . . . . . . : Jen
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102/8103 Family PCI-E FE NIC
Physical Address. . . . . . . . . : 00-1E-33-93-50-EB
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : ?
Default Gateway . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 202.37.158.40
202.27.156.72
?
?
?
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : ?
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
Post by: guestolo on April 04, 2009, 05:31:06 PM
when you first connected with them?
I don't think Rogers in the Ontario area does, unless you actually call them and request a Static
This may be the problem
It does seem odd that you use to be able to connect with Auto assigned (Dynamic) and now you can only connect with Static
Do you know how to enter your Routers configuration?
Can you checks it's configuration and see if it's set to Dynamic please
Post by: Jenny on April 04, 2009, 05:51:29 PM
when you first connected with them?
I don't think Rogers in the Ontario area does, unless you actually call them and request a Static
This may be the problem
It does seem odd that you use to be able to connect with Auto assigned (Dynamic) and now you can only connect with Static
Do you know how to enter your Routers configuration?
Can you checks it's configuration and see if it's set to Dynamic please[/quote]
The router is definatley set to Dynamic. We werent assigned ip's from rogers when we signed on with them. and yea it use to connect to the network without having to set it to static. While looking through my hijack this log you didn't come accross any viruses or questionable entries?
Post by: guestolo on April 04, 2009, 06:05:30 PM
But you posted a log from an outdated Hijackthis
If possible
Download [color=\"blue\"]random's system information tool (RSIT)[/color] by [color=\"#6600cc\"]random/random[/color] from >>[color=\"red\"]here[/color]<< (http://\"http://images.malwareremoval.com/random/RSIT.exe\") and save it to your desktop.
- Double click on RSIT.exe and choose to Run it
- Click Continue at the disclaimer screen.
- Your firewall may alert you that RSIT is requesting Internet access. Please allow it.
- Once it has finished, two logs will open: log.txt[color=\"red\"]<-- this will be maximized[/color] and info.txt[color=\"red\"]<-- this will be minimized[/color].
NOTE: If you get an error message trying to post the logs back here to the forum
Just post info.txt back here
And upload log.txt
In addition, you should download the manual for your router
Here's a link
http://support.dlink.com/products/revision.asp (http://\"http://support.dlink.com/products/revision.asp\")
There are 3 types of your Router with Rev A,B, D
Select the appropriate model
Then download the manual, I would ensure you have the latest Firmware installed for your Router also
In the manual, you'll find great steps for set up on Dynamic(Cable)
Follow the steps closely
You should be able to go back to the network adapters properties
and change to Obtain IP address auto and DNS servers
Rebooting and see if can connect
Post by: Jenny on April 04, 2009, 06:37:21 PM
Post by: guestolo on April 04, 2009, 06:54:49 PM
Post by: Jenny on April 05, 2009, 09:12:01 AM
on the wired network it says the dhcp and gateway are 192.168.0.1 Should the wireless network not say the same thing. With the wireless adapter on a static ip i still couldnt get the internet but i could get connected to the network. thanks for all your help so far
Post by: guestolo on April 05, 2009, 09:29:33 AM
Hit OK
at the prompt, type in ipconfig /all
Note the single space after ipconfig
copy/paste the output to a text file then post it back here
To copy, left click the top left corner of the command prompt box and select
Edit>>Select All
Then click again, Edit>>copy
Post by: Jenny on April 05, 2009, 09:46:05 AM
Windows IP Configuration
Host Name . . . . . . . . . . . . : Jen
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : phub.net.cable.rogers.com
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : phub.net.cable.rogers.com
Description . . . . . . . . . . . : Realtek RTL8102/8103 Family PCI-E FE NIC
Physical Address. . . . . . . . . : 00-1E-33-93-50-EB
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : April 5, 2009 10:20:14 AM
Lease Expires . . . . . . . . . . : April 12, 2009 10:20:14 AM
Here is the ipconfig for the wireless
Windows IP Configuration
Host Name . . . . . . . . . . . . : Jen
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Wireless Network Connection 6:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-21-63-DA-AE-EA
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 255.255.255.255
Post by: guestolo on April 05, 2009, 10:11:31 AM
ensure you are
Then try the following
Disable the Wired connection and leave Wireless enabled
disable the Windows Firewall
Power off the modem and Router again
Turn off All computers in the household, including this laptop
Cycle on the modem, let it detect
Turn on Router, let it detect
Turn on laptop, see if you can see Internet
Post by: Jenny on April 05, 2009, 10:51:04 AM
Post by: guestolo on April 05, 2009, 11:13:51 AM
Enter your Router configuration from
192.168.0.1 in a browser address bar
What kind of Security do you have enabled?
Can you disable the security totally, leave it unsecured for the time being
Open the properties of the Wireless adapter in Network connections
Under Wireless Networks>>preferred networks,
remove them all
Shut down the laptop
Cycle the Router
Start laptop and try connecting to the unsecured wireless
See if you can obtain an IP
Post by: Jenny on April 05, 2009, 11:31:04 AM
Enter your Router configuration from
192.168.0.1 in a browser address bar
What kind of Security do you have enabled?
Can you disable the security totally, leave it unsecured for the time being
Open the properties of the Wireless adapter in Network connections
Under Wireless Networks>>preferred networks,
remove them all
Shut down the laptop
Cycle the Router
Start laptop and try connecting to the unsecured wireless
See if you can obtain an IP[/quote]
I will have to try this tommorow while my boyfriend is at work
Post by: Jenny on April 05, 2009, 04:53:08 PM
Post by: guestolo on April 05, 2009, 05:01:48 PM
Quote
I am using wpa2 (wireless enhanced) network security with tkip and pskAre you using that security right now, or is it unsecured at the moment?
Edit>>Did you download the manual for your Router?
Post by: Jenny on April 05, 2009, 05:21:45 PM
Post by: guestolo on April 05, 2009, 05:40:16 PM
Take note of the following under Configure WPA-PSK
It is recommended to enable encryption on your wireless router before your wireless network adapters. Please establish
wireless connectivity before enabling encryption. Your wireless signal may degrade when enabling encryption due to
the added overhead.
Did you right click on your wireless icon by the clock
and view available wireless networks
Select yours and enter the Exact passphrase?
Edit>>and ensure to reboot the laptop after reenabling encryption
Post by: Jenny on April 05, 2009, 05:45:20 PM
Post by: guestolo on April 05, 2009, 05:46:59 PM
I'm starting to be at a loss here as to what's going on
Try router encryption again, this time only with WEP
See if you can connect after reboot
Post by: Jenny on April 05, 2009, 05:53:44 PM
Post by: guestolo on April 05, 2009, 06:02:25 PM
with Auto obtain IP? Did you try that?
Change wireless adapter to Auto obtain IP and DNS
Shut down
Disable wireless security on Router
Cycle router
Reboot laptop and try and connect
If it connects, it is probably a setup problem with your Router
Do you have any other friends, family with wireless router you can try to connect too that are close by
Having the wireless adapter set to Auto
This would help to figure out the problem
I'm really starting to believe it's all Router configuration
Are you using Windows to configure your wireless, or another wireless utility?
Post by: Jenny on April 05, 2009, 06:12:00 PM
with Auto obtain IP? Did you try that?
Change wireless adapter to Auto obtain IP and DNS
Shut down
Disable wireless security on Router
Cycle router
Reboot laptop and try and connect
If it connects, it is probably a setup problem with your Router
Do you have any other friends, family with wireless router you can try to connect too that are close by
Having the wireless adapter set to Auto
This would help to figure out the problem
I'm really starting to believe it's all Router configuration
Are you using Windows to configure your wireless, or another wireless utility?[/quote]
I have tried connecting with no security on auto ip and dns but it sat on aquiring network address. It only worked and connected with security disabled when i placed a static ip on the wireless adapter. No i dont have anybody else sorry
Post by: jcurrieirocz on April 05, 2009, 06:18:28 PM
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Post by: Jenny on April 05, 2009, 06:25:09 PM
Post by: guestolo on April 05, 2009, 07:39:45 PM
I would start fresh with it, there should be a reset button
Here's the instructions from the manual
Quote
To reset the router, locate the reset button (hole) on the rear panel of the unit. With the router powered on, use a
paperclip to hold the button down for 10 seconds. Release the button and the router will go through its reboot process.
Wait about 30 seconds to access the router. The default IP address is 192.168.0.1. When logging in, the username is
admin and leave the password box empty.
Then run the wizard, or set up manually
I suggest that you run the wizard, with a wired connection
Note the procedure in the manual for first time setup
Post by: Jenny on April 09, 2009, 05:37:18 AM
Post by: guestolo on April 10, 2009, 09:19:28 AM
Running the Wizard instructions are in the manual
I'm not sure what you mean that you don't know what the old password is?
I thought you already accessed the configuration thru your browser
The default is admin for user and leave blank for password
Post by: Jenny on April 10, 2009, 09:32:56 AM
Running the Wizard instructions are in the manual
I'm not sure what you mean that you don't know what the old password is?
I thought you already accessed the configuration thru your browser
The default is admin for user and leave blank for password[/quote]
all I meant was i didnt know what the defaults were for the router. I was worried about resetting it and not being able to acess it again afterwards. Anyway in a few days when no one is home and i can get access to the router i will do this
Post by: Jenny on April 19, 2009, 09:58:51 AM
Thanks for all your help, this topic can now be closed
Post by: guestolo on April 19, 2009, 10:13:14 PM
Oh well, glad you got it resolved
I'll lock this topic then