TheTechGuide Forum

General Category => Software => Topic started by: marineborer on May 10, 2009, 08:42:06 PM

Title: unable to remove scanner software
Post by: marineborer on May 10, 2009, 08:42:06 PM

I have windows media center edition.
I installed the HP G4010 software. I cannot remove it with the control panel.  I get a clean-up message but the program still remains on the computer.

suggestions?

Title: unable to remove scanner software
Post by: guestolo on May 10, 2009, 10:12:51 PM

Why are you removing the scanner software?
Are you reinstalling it? OR you no longer have the scanner?

What is the exact make/model of your computer
What is the exack make/model of your scanner??

Title: unable to remove scanner software
Post by: marineborer on May 10, 2009, 10:38:41 PM

From marineborer

I bought a HP G4010 scanner.

I have windows xp media center edition -unable to remove scanner software

I downloaded software for the HP G4010 scanner.
 
I uninstalled the program because I wanted to reset the scanner so that it would not have to warm up each time.  There were 2 options, a energy saving mode and a mode which does not require a warm up.

I am unable to remove the software ( all I get is a "clean-up") but the software remains
on the computer.

(I removed the program from the start-up)
 
I wasted about 4 hours trying to find out what to do.

I have a Dell Dimension 9200 desktop computer

Title: unable to remove scanner software
Post by: guestolo on May 10, 2009, 11:00:02 PM

Use the Windows Cleanup utility as suggested here:
http://h20000.www2.hp.com/bizsupport/TechS...ectID=c01716438 (http://\"http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=ca&taskId=115&prodSeriesId=3236364&prodTypeId=15179&objectID=c01716438\")