TheTechGuide Forum

General Category => Tech Clinic => Topic started by: sumoe on July 07, 2009, 12:13:24 PM

Title: IE freezes & Windows Task Mgr shows doubles of each open window.
Post by: sumoe on July 07, 2009, 12:13:24 PM
Hello, your assistance would be apreciated. Tks

IE freezes & Windows Task Mgr shows doubles of each open window.Overall the laptop is extremely slow.

Reviewed and saw several unneccesary lines, for example, the VPN link for McCain. The log looks like a mess with many repetitions.

I would like to create a backup of my entire computer on an external drive but I'm concerned that there may be a virus involved.

I await your consul.

See Hijackthis log below.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:33:29 AM, on 07/07/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ACS.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Linksys Wireless-G Print Server\PSDiagnosticM.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com/ (http://\"http://ca.yahoo.com/\")
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 (http://\"http://go.microsoft.com/fwlink/?LinkId=69157\")
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 (http://\"http://go.microsoft.com/fwlink/?LinkId=54896\")
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 (http://\"http://go.microsoft.com/fwlink/?LinkId=54896\")
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Windows Live OneCare Family Safety Browser Helper - {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Program Files\Windows Live\Family Safety\fssbho.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360 Premier Edition\osCheck.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [PSDiagnosticM] "C:\Program Files\Linksys Wireless-G Print Server\PSDiagnosticM.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Veoh] "C:\Program Files\Veoh Networks\Veoh\VeohClient.exe" /VeohHide
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx (http://\"http://favorites.live.com/quickadd.aspx\")
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: PokerStars.net - {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - C:\Program Files\PokerStars.NET\PokerStarsUpdate.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {020EA84E-76BD-4D97-8BF4-9C402E412137} (AgendiZe.AgendiZeAgent) - http://ypgc.agendize.com/ypgc/inserter/AgendiZe.CAB (http://\"http://ypgc.agendize.com/ypgc/inserter/AgendiZe.CAB\")
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/200612...ex/qtplugin.cab (http://\"http://a1540.g.akamai.net/7/1540/52/20061205/qtinstall.info.apple.com/qtactivex/qtplugin.cab\")
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1...toUploader5.cab (http://\"http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab\")
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab (http://\"http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab\")
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab (http://\"http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab\")
O16 - DPF: {34F12AFD-E9B5-492A-85D2-40FA4535BE83} (AxProdInfoCtl Class) - http://www.symantec.com/techsupp/activedata/nprdtinf.cab (http://\"http://www.symantec.com/techsupp/activedata/nprdtinf.cab\")
O16 - DPF: {41EF3CD2-D8CC-4438-84B1-280BB4E77C8E} (F5 Networks Dynamic Application Tunnel Control) - https://vpn.mymccain.biz/vdesk/terminal/f5t...,2007,1001,2144 (http://\"https://vpn.mymccain.biz/vdesk/terminal/f5tunsrv.cab#version=6020,2007,1001,2144\")
O16 - DPF: {45B69029-F3AB-4204-92DE-D5140C3E8E74} (F5 Networks Auto Update) - https://vpn.mymccain.biz/vdesk/terminal/InstallerControl.cab (http://\"https://vpn.mymccain.biz/vdesk/terminal/InstallerControl.cab\")
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab (http://\"http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab\")
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab (http://\"http://download.divx.com/player/DivXBrowserPlugin.cab\")
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab (http://\"https://webdl.symantec.com/activex/symdlmgr.cab\")
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1142563529828 (http://\"http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1142563529828\")
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn2/inst...ctDetection.cab (http://\"http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab\")
O16 - DPF: {7E73BE8F-FD87-44EC-8E22-023D5FF960FF} (F5 Virtual Sandbox Class) - https://vpn.mymccain.biz/vdesk/terminal/vde...,2007,1001,2142 (http://\"https://vpn.mymccain.biz/vdesk/terminal/vdeskctrl.cab#version=6020,2007,1001,2142\")
O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} (LinkSys Content Update) - http://www.linksysfix.com/netcheck/67/install/gtdownls.cab (http://\"http://www.linksysfix.com/netcheck/67/install/gtdownls.cab\")
O16 - DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} (DDRevision Class) - http://h20264.www2.hp.com/ediags/dd/instal...nosticsxp2k.cab (http://\"http://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab\")
O16 - DPF: {CC85ACDF-B277-486F-8C70-2C9B2ED2A4E7} (F5 Networks SuperHost Class) - https://vpn.mymccain.biz/vdesk/terminal/urx...,2007,1001,2141 (http://\"https://vpn.mymccain.biz/vdesk/terminal/urxshost.cab#version=6020,2007,1001,2141\")
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab (http://\"http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab\")
O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} -
O16 - DPF: {E0FF21FA-B857-45C5-8621-F120A0C17FF2} (F5 Networks Host Control) - https://vpn.mymccain.biz/vdesk/terminal/urx...,2007,1001,2140 (http://\"https://vpn.mymccain.biz/vdesk/terminal/urxhost.cab#version=6020,2007,1001,2140\")
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab (http://\"http://driveragent.com/files/driveragent.cab\")
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\ACS.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: DVD-RAM_Service - Matsu[censored]a Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 12216 bytes
Title: IE freezes & Windows Task Mgr shows doubles of each open window.
Post by: guestolo on July 07, 2009, 02:20:18 PM
I don't see any double processes running that don't need to be
It's normal to see more than one running svchost.exe

Can you take a Screenshot of your Task manager open
Upload it to something like
Imageshack >> http://www.imageshack.us/ (http://\"http://www.imageshack.us/\")

and post a link here to the image
Title: IE freezes & Windows Task Mgr shows doubles of each open window.
Post by: sumoe on July 08, 2009, 01:23:12 PM
[quote name=\'guestolo\' post=\'463886\' date=\'Jul 7 2009, 03:20 PM\']I don't see any double processes running that don't need to be
It's normal to see more than one running svchost.exe

Can you take a Screenshot of your Task manager open
Upload it to something like
Imageshack >> http://www.imageshack.us/ (http://\"http://www.imageshack.us/\")

and post a link here to the image[/quote]

July 8th 2009,

Here is the link as requested.

http://img189.imageshack.us/img189/1127/07082009141503.png (http://\"http://img189.imageshack.us/img189/1127/07082009141503.png\")

Thank you,
Title: IE freezes & Windows Task Mgr shows doubles of each open window.
Post by: guestolo on July 08, 2009, 03:26:16 PM
I just see a Black box that you uploaded
Did you actually take the screenshot of your Task manager?

Here's directions how to take a proper screenshot
http://www.microsoft.com/windowsxp/using/s...screenshot.mspx (http://\"http://www.microsoft.com/windowsxp/using/setup/tips/screenshot.mspx\")
Title: IE freezes & Windows Task Mgr shows doubles of each open window.
Post by: sumoe on July 08, 2009, 04:01:04 PM
[quote name=\'sumoe\' post=\'463899\' date=\'Jul 8 2009, 02:23 PM\']July 8th 2009,

Here is the link as requested.

http://img189.imageshack.us/img189/1127/07082009141503.png (http://\"http://img189.imageshack.us/img189/1127/07082009141503.png\")

Thank you,[/quote]

That link only gave a black screen. try this one. You should see the Task Mgr.
tks
(http://img21.imageshack.us/img21/9494/07082009152552.th.png) (http://\"http://img21.imageshack.us/my.php?image=07082009152552.png\")

Sorry, it took this long to wait for my computer to unfreeze every time I attempted different modes to copy paste a link of a print screen to the website you suggested...I hope it works this time...
Title: IE freezes & Windows Task Mgr shows doubles of each open window.
Post by: guestolo on July 08, 2009, 07:52:11 PM
It appears it's just IE not responding on certain websites that your visiting
Are you purposely visiting those sites in Japanese writing?

Can you do the following
End Task on everyone of those running applications
Then, only open One instance of IE

Download [color=\"#FF0000\"]> ATF Cleaner <[/color] (http://\"http://www.atribune.org/ccount/click.php?id=1\") by Atribune and save it to your Desktop.

Double Click on ATF-Cleaner.exe to Run it
Check the boxes to the left of:

Windows Temp
Current User Temp
All Users Temp
Temporary Internet Files
*Prefetch (Windows XP) only.
Java Cache

The rest are optional - if you want to remove the lot, check "Select All".
Finally click Empty Selected. When you get the "Done Cleaning" message, click OK.
Click Exit from the Main menu

download Malwarebytes' Anti-Malware from Here (http://\"http://www.besttechie.net/tools/mbam-setup.exe\") or Here (http://\"http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html\")
Save the installer to desktop

Double Click mbam-setup.exe to install the application.Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.

With that log from MBAM

Come back here, post a fresh Hijackthis log
Let me know how things are running