TheTechGuide Forum

General Category => Tech Clinic => Topic started by: barrel05 on July 10, 2009, 08:08:36 PM

Title: Need help computer restarting
Post by: barrel05 on July 10, 2009, 08:08:36 PM

Hi i got home friday and turned my pc on there was a message on screen about it having to shutdown any way after about ten minutes it just suddenly restarted.  After the reboot the same thing happened i did a system restore and it stoped happening.  But today the same thing happened again.

Title: Need help computer restarting
Post by: barrel05 on July 11, 2009, 11:29:11 PM

The following error message appears

Error Signature

BCCode: 9c BCP1: 00000000 BCP2: 8054D370
BCP3: B2000000 BCP4: 1040080F
OSVer: 5_1_2600 SP: 2_0 Product: 256_1

Title: Need help computer restarting
Post by: guestolo on July 12, 2009, 11:34:56 AM

Let me see the next log and we'll see what we can do afterwards:
Download [color=\"#FF0000\"]OTL.exe[/color] (http://\"http://oldtimer.geekstogo.com/OTL.exe\")[/url] by OldTimer to your Desktop.

• Close all windows and double click OTL.exe.
• Click Run Scan and let the program run uninterrupted.
  
• It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  
• You may need to use two posts to get it all.

Title: Need help computer restarting
Post by: barrel05 on July 12, 2009, 09:18:01 PM

its not letting me post it comes up method not implemented

Title: Need help computer restarting
Post by: barrel05 on July 12, 2009, 09:21:00 PM

I'll try this

Title: Need help computer restarting
Post by: barrel05 on July 12, 2009, 09:22:28 PM

And this

Title: Need help computer restarting
Post by: guestolo on July 12, 2009, 11:11:15 PM

Can you upload some minidump files, see if they show any clues
Navigate to the following folder
C:\WINDOWS\Minidump

Zip up about 4 files, they should have the name mini********
*****>>Is the date of dump

Come back here and in a reply box use the UPLOAD button and attach the zipped file

Title: Need help computer restarting
Post by: barrel05 on July 13, 2009, 07:56:57 AM

Here ya go