TheTechGuide Forum

General Category => Tech Clinic => Topic started by: computer issue on November 02, 2009, 08:38:50 PM

Title: My Computer Issue
Post by: computer issue on November 02, 2009, 08:38:50 PM
Ok So my issue is, that whenever I log onto ANY account on my computer, the screen is black, leaving only a documents tab open. I can still open and run programs from the documents, such as firefox and runescape private server clients, but I can't get a background or a start bar. It is just plain black, non-interfaceable. I cannot open my cmd prompt as I don't know were it is located in the documents. I have tried booting the computer in safe mode and I have tried restarting and cutting all power. What should I do?


hIJACK THIS LOG:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:40:53 PM, on 11/2/2009
Platform: Windows Vista  (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16916)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.exe
C:\Program Files\TortoiseSVN\bin\TSVNCache.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 (http://\"http://go.microsoft.com/fwlink/?LinkId=54896\")
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 (http://\"http://go.microsoft.com/fwlink/?LinkId=69157\")
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 (http://\"http://go.microsoft.com/fwlink/?LinkId=69157\")
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 (http://\"http://go.microsoft.com/fwlink/?LinkId=54896\")
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 (http://\"http://go.microsoft.com/fwlink/?LinkId=54896\")
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 (http://\"http://go.microsoft.com/fwlink/?LinkId=69157\")
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: AIM Toolbar Search Class - {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files\AIM Toolbar\aimtb.dll
R3 - URLSearchHook: (no name) - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - C:\Program Files\Dealio Toolbar\SearchSettings.dll
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Config\csrss.exe
O1 - Hosts: ::1 localhost
O2 - BHO: Dealio Toolbar - {01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C} - C:\Program Files\Dealio Toolbar\DealioToolbarIE.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll
O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Ask.com Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Javaâ„¢ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: (no name) - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - C:\Program Files\Dealio Toolbar\SearchSettings.dll
O3 - Toolbar: Ask.com Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: Dealio Toolbar - {01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C} - C:\Program Files\Dealio Toolbar\DealioToolbarIE.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SearchSettings] C:\Program Files\Dealio Toolbar\SearchSettings.exe
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [ManyCam] "C:\Program Files\ManyCam 2.4\ManyCam.exe"
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [HijackThis startup scan] C:\Program Files\Trend Micro\HijackThis\HijackThis.exe /startupscan
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &AIM Toolbar Search - C:\ProgramData\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Program Files\AIM Toolbar\aimtb.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O13 - Gopher Prefix:
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1...toUploader5.cab (http://\"http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab\")
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab (http://\"http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab\")
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo2.walgreens.com/WalgreensActivia.cab (http://\"http://photo2.walgreens.com/WalgreensActivia.cab\")
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab (http://\"http://lads.myspace.com/upload/MySpaceUploader1006.cab\")
O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/Solit...wn.cab56986.cab (http://\"http://messenger.zone.msn.com/binary/SolitaireShowdown.cab56986.cab\")
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/MessengerGam...1/GAME_UNO1.cab (http://\"http://messenger.zone.msn.com/MessengerGamesContent/GameContent/Default/uno1/GAME_UNO1.cab\")
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0...oUploader55.cab (http://\"http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab\")
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab (http://\"http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab\")
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab (http://\"http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab\")
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (http://\"http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab\")
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - Unknown owner - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Unknown owner - C:\Program Files\Bonjour\mDNSResponder.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - Unknown owner - C:\Windows\System32\nvSCPAPISvr.exe (file missing)

--
End of file - 9773 bytes



Scanning with MbAm at the moment, will post results when completed.
Title: My Computer Issue
Post by: guestolo on November 02, 2009, 10:34:43 PM
Go ahead and post the results of the MBAM scan when done
Then we'll take it from there
Title: My Computer Issue
Post by: computer issue on November 03, 2009, 07:54:30 AM
Malwarebytes' Anti-Malware 1.41
Database version: 3090
Windows 6.0.6000

11/3/2009 7:54:00 AM
mbam-log-2009-11-03 (07-54-00).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|)
Objects scanned: 485091
Time elapsed: 1 hour(s), 50 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 14

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\kbiwkmexlsooeq (Rootkit.TDSS) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\kbiwkmnjvijiil (Rootkit.TDSS) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Cerberus (Backdoor.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell) -> Bad: (Explorer.exe C:\WINDOWS\Config\csrss.exe) Good: (Explorer.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Nik\Downloads\SwiftKit(Install).exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Users\Nik\Downloads\WebcamMax-5.2.0.6.MultiLanguage.Setup(2).exe (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\Users\Nik\Downloads\WebcamMax-5.2.0.6.MultiLanguage.Setup.exe (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\Users\Nik\Downloads\WebcamMax-5.2.0.8.MultiLanguage.Setup.exe (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\Users\Nik\Downloads\WebcamMax-5.4.0.8.MultiLanguage.Setup.exe (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\Windows\System32\kbiwkmrdiwaaer.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\Windows\System32\kbiwkmyevvcxmp.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\Windows.old\Program Files\Covey Inc\EliteSwitch\eliteswitchinstall.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Windows.old\Users\nik\Desktop\eliteswitchinstall.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Users\Nik\AppData\Roaming\logs.dat (Bifrose.Trace) -> Quarantined and deleted successfully.
C:\Windows\System32\drivers\kbiwkmuwnbdubo.sys (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\Windows\System32\drivers\kbiwkmyfskwwro.sys (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\Windows\System32\kbiwkmayypccro.dat (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\Windows\System32\kbiwkmwcyggqwi.dat (Rootkit.TDSS) -> Quarantined and deleted successfully.


Removed all Malicious items
Title: My Computer Issue
Post by: computer issue on November 03, 2009, 07:58:56 AM
Removing all Malicious Items has restored my computer, however now Trend Micro Hijack window keeps popping up, I might just uninstall that program.In Order to uninstall the program I had to shut down my computer turn it back on change the start up programs restart the computer then install it. I am only downloading that if I ABSOLUTLY need it again. And when I removed the selected items wasn't 1 of them TrendMicro or something?
Title: My Computer Issue
Post by: guestolo on November 05, 2009, 08:55:06 PM
Sorry for the delay, can you please still do the following
Download ComboFix from one of these locations:

[color=\"#0000FF\"]Link 1[/color] (http://\"http://www.forospyware.com/sUBs/ComboFix.exe\")
[color=\"#0000FF\"]Link 2[/color] (http://\"http://subs.geekstogo.com/ComboFix.exe\")
[color=\"#FF0000\"]Save it ONLY to your Desktop[/color]

      --------------------------------------------------------------------
[color=\"#2E8B57\"]Temporarily Disable your AntiVirus/AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with this tool
[/color]

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply

NOTE: Do not mouseclick inside ComboFix window as it's running, it may cause it to stall
ComboFix will/may run again on startup, it will prompt that it's creating a log
This process could take up to 10 minutes, let it run uninterrupted please

With the log from ComboFix, can you also include a fresh log from Hijackthis