TheTechGuide Forum

General Category => Tech Clinic => Topic started by: frnich on January 02, 2011, 09:03:22 PM

Title: Computer Virus
Post by: frnich on January 02, 2011, 09:03:22 PM

My computer has a Trojan virus. Not able to access internet and the only thing it is letting me do is access a site to download an antivirus software.

Title: Computer Virus
Post by: guestolo on January 02, 2011, 11:04:56 PM

Can you do the following please
In Internet Explorer, click on TOOLS>>Internet Options>>CONNECTIONS tab>>LAN Settings button
Uncheck "Use a Proxy Server for your LAN"
OK and Apply it

Restart IE and check to see that the setting held
Then, Download [color="#FF0000"]OTL.exe[/color] (http://"http://oldtimer.geekstogo.com/OTL.exe")[/url] by OldTimer to your Desktop.

• Close all windows and double click on OTL.exe to run it
• Under 'Extra Registry' ensure "Use Safelist" is selected
• Click Run Scan and let the program run uninterrupted.
  
• It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  
  

Title: Computer Virus
Post by: frnich on January 03, 2011, 11:07:08 PM

The setting will not stay. When i restart IE "Use a Proxy Server for your LAN" is still checked.

Title: Computer Virus
Post by: guestolo on January 03, 2011, 11:12:56 PM

Do the following, open IE, then untick use Proxy
OK and Apply it, this time don't restart IE
Can you download OTL.exe?

Title: Computer Virus
Post by: frnich on January 05, 2011, 08:57:42 PM

I see now it's actually bankerfox.a virus. It is not allowing me to access the internet. Therefore, I'm not able to download anything. I should add the virus is on my other computer not this one.

Title: Computer Virus
Post by: vernage on January 13, 2011, 11:30:25 PM

If you can go and download and install Microsoft Security Essentials. It should help to diagnose and help get rid of a lot of things you may not have known was there. It is actually a simple and powerful program. You can load it on to a flash drive and install it on the infected PC. It is free and worthwhile so give it a shot.

Title: Computer Virus
Post by: guestolo on January 16, 2011, 10:46:49 AM

Are you still needing a hand with this computer?
I was away for a bit, back now