Messages

1

Software / Sysprep Gateway E-6500 Sound Driver UAA Problem

« on: January 06, 2006, 03:02:12 PM »

I have created a Windows XP SP2 Image on a white box using ghost and sysprep. This image has been used on 20+ different hardware platforms and all have worked fine. We just got in a handfull of Gateway E-6500's and are trying to utilize the onboard sound (Sigmatel on an intel motherboard). However, after ghosting the pc with the image, the sound driver is not installed. It shows up in device manager as "PCI Device". When running the driver install it installs MSKB835221 which is the Universal Audio Archetcture 1.0. This installs ok and removes the "PCI device" from device manager. Then the driver install continues and errors out: "Deivce Object not present, restart the system and run setup again." After rebooting and attempting a second time same error comes up. The end result: no unknown devices in device manager and no sound card installed. Any help would be appreciated.

2

Software / Sysprep Gateway E-6500 Sound Driver UAA Problem

« on: December 22, 2005, 07:02:33 PM »

I have created a Windows XP SP2 Image on a white box using ghost and sysprep. This image has been used on 20+ different hardware platforms and all have worked fine. We just got in a handfull of Gateway E-6500's and are trying to utilize the onboard sound (Sigmatel on an intel motherboard). However, after ghosting the pc with the image, the sound driver is not installed. It shows up in device manager as "PCI Device". When running the driver install it installs MSKB835221 which is the Universal Audio Archetcture 1.0. This installs ok and removes the "PCI device" from device manager. Then the driver install continues and errors out: "Deivce Object not present, restart the system and run setup again." After rebooting and attempting a second time same error comes up. The end result: no unknown devices in device manager and no sound card installed. Any help would be appreciated.