Messages

1

Software / Adobe Acrobat PDF Files Printing Small on HP Laser

« on: August 22, 2003, 09:38:00 AM »

Ok, here's what's going on.


I have an HP LaserJet 4100 on an HP Jet Direct 3 port that is setup on a Windows 2000 Server (Domain Controller)

I have a PC in that location that is on the domain running Windows 2000 w/ SP4 & Adobe Acrobat v5, and setup to print to that printer.
Everything prints fine, except when the user prints a PDF document. It shrinks it to the upper left corner.
Verified all printing preferences, everything should be ok. But it's not.

We printed the same document to another HP LaserJet 4100 on the same network, and it prints fine.
We had another user try printing the same document from their PC to the first HP LaserJet 4100, and it also shrinks it.
The differences between them are that this PC is on Windows 98SE and Adobe Acrobat v4.0

So, we downloaded the latest HP drivers for the printer, installed them on the server. (We used the HP PCL 5e Driver)
If we install the PCL6 driver it messes up another application they use that is more critical than a PDF file.

Troubleshooting steps taken:

We have...
...deleted, reinstalled & shared the printer on the server (using the latest PCL5e driver)
...deleted & reinstalled the printer on the Windows 2000 PC from the server.
...uninstalled & reinstalled Adobe Acrobat reader 5
...repaired Internet Explorer 6 SP1
...ran System File Checker on Windows 2000
...installed all updates from Microsoft Windows Update site
...reinstalled Service Pack 4 for Windows 2000


The only thing left we haven't changed is the PCL5e to PCL6 driver. This may cause issues with another application that they use through a DOS emulator.

Is there anything else we're not thinking of?

Thanks.

2

Software / M$ Excel Locking Up Win98 PC w/ 256MB RAM

« on: August 05, 2003, 09:33:05 AM »

Ok, I have a customer's PC that keeps locking up everytime I open Excel, or open more than 3 programs at a time.

Here's the system specs.

Windows98  v. 4.10.2222 A  
CPU Pentium® II processor - 1000 MHz
256MB RAM
38GB IDE hdd w/ 31GB free space
Office 2000 Small Business Edition SR-1
Powerpoint 2000 SR-1

Using TaskInfo2003 we've noticed that the system may have a possible memory leak...but we cannot find it.
The system becomes low on resources within minutes of using ANY application.
MS Excel immediately locks the system and it must be manually cold booted.

Here's what I've tried so far

Repaired Office 2000
Repaired PowerPoint 2000
Installed all Windows 98 updates.
Installed SR-3 for Office 2000
Repaired IE6 SP1
Uninstalled Office & Powerpoint 2000
Ran System File checker (both automatic and restored defaults and manually verified system file versions)
Turned off CD-ROM file cache
Swap file is set to be managed by Windows.
Reinstalled Office 2000 and PowerPoint 2000
Reinstalled all Office 2000 service packs and updates.
Repaired IE6 SP1 again.
Tried running EasyCleaner (ToniArts) but hangs as opening program.

Due to the number of complex applications installed on this PC, I would like to avoid formatting and reloading the system.

The only other thing I think may fix this is upgading to XP. (Which is what fixed another one just like it a few months ago at same customer site)

Any assistance would be greatly appreciated.

Thanks.