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Tech Clinic / Beyond Help?
« on: November 06, 2004, 01:22:19 PM »
Hello,
Hoping someone can help me here. I'm trying to help out a friend. Her operating system is XP H.E. Vers 2002 Service Pack 1. I ran a virus scan yesterday, with Nortons 2004, (I'm now having problems using it) It found the W32/sdbot.worm.gen.t virus. I believe the worm was taken care of. My system restore did not work, trying to restore nortons 2002. There are tons of browsers poping up. My home page has changed. I've noticed new 'programs' icons on my desktop. I ran adaware and spybot, ran avasti this morning, it found some trojans. I ran a Hijackthis on her system this morning. I'm thinking she should just do a full system reformat, but not sure she has the proper discs. I hope I included everything you needed. Hoping you can help.
Thanks alot, aubry
Logfile of HijackThis v1.98.2
Scan saved at 6:57:27 AM, on 11/3/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\cisvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINNT\system32\rundll32.exe
C:\Margaret\Nortons\navapsvc.exe
C:\WINNT\System32\nvsvc32.exe
C:\Margaret\Nortons\SAVScan.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\MsPMSPSv.exe
C:\index.exe
C:\WINNT\System32\rundll32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\SED\SED.exe
C:\Margaret\Window Washer\Window Washer Inst\Washer\washer.exe
C:\WINNT\System32\cidaemon.exe
C:\WINNT\explorer.exe
C:\Margaret\Hijackthis\hijackthis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINNT\System32/left.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.smarter.com/index.php
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.smarter.com/index.php
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O1 - Hosts: 69.20.16.183 auto.search.msn.com
O1 - Hosts: 69.20.16.183 search.netscape.com
O1 - Hosts: 69.20.16.183 ieautosearch
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Search - {2CF0B992-5EEB-4143-99C2-5297EF71F44B} - C:\WINNT\System32\stlbupdt.DLL (file missing)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Margaret\Nortons\NavShExt.dll
O3 - Toolbar: IEMenuExtension toolbar - {6b95678d-30a4-4ff8-a72f-4208340c1f7f} - C:\Program Files\IEMenuExtension\tbextn.dll
O4 - HKLM\..\Run: [REEGRUN] C:\index.exe
O4 - HKLM\..\Run: [Rundll32_8] rundll32.exe C:\WINNT\System32\inetp60.dll,DllRunServer
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [180ax] c:\winnt\180ax.exe
O4 - HKLM\..\Run: [cnuz] C:\WINNT\cnuz.exe
O4 - HKLM\..\Run: [IE Menu Extension toolbar] rundll32.exe "C:\PROGRA~1\IEMENU~1\tbextn.dll" DllShowTB
O4 - HKLM\..\Run: [SESync] "C:\Program Files\SED\SED.exe"
O4 - HKLM\..\Run: [VBundleOuterDL] C:\Program Files\VBouncer\BundleOuter.EXE
O4 - HKLM\..\Run: [Create A Monster] "C:\Program Files\Kudd.com\createAMonster.exe" -run
O4 - HKLM\..\RunServicesOnce: [washindex] C:\Margaret\Window Washer\Window Washer Inst\Washer\washidx.exe "Owner"
O4 - HKCU\..\Run: [Washer] C:\Margaret\Window Washer\Window Washer Inst\Washer\washer.exe /0
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
O9 - Extra button: Sidesearch - {000007C6-17DF-4438-92A4-DE5537471BA3} - C:\Program Files\Lycos\Sidesearch\sidesearch1500.dll (file missing)
O9 - Extra button: Browser Pal Toolbar - {07B7F771-1B8E-4B7B-823E-FFAC1732AA9F} - (no file)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O10 - Unknown file in Winsock LSP: c:\winnt\system32\calsp.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\calsp.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\calsp.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\lspak.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\lspak.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\lspak.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\lspak.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\calsp.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_file.php...267d9100f21782b
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
O16 - DPF: {79849612-A98F-45B8-95E9-4D13C7B6B35C} (Loader2 Control) - http://static.topconverting.com/activex/loader2.ocx
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
O16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} (WONWebLauncher Class) - http://www.flipside.com/cab/WONWebLauncherControl.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security1.norton.com/SSC/SharedCont...c/bin/cabsa.cab
O16 - DPF: {FA13A9FA-CA9B-11D2-9780-00104B242EA3} - http://www.wildtangent.com/install/wdriver...xpro/wtinst.cab
O18 - Filter: text/html - {CC905FF6-B553-496C-9DFA-CFF65ADCD0FC} - c:\program files\clientman\run\searchrepf9d6a148.dll
O21 - SSODL: Web Event Logger - {79FEACFF-FFCE-815E-A900-316290B5B738} - C:\WINNT\System32\Clakkoij.dll
Hoping someone can help me here. I'm trying to help out a friend. Her operating system is XP H.E. Vers 2002 Service Pack 1. I ran a virus scan yesterday, with Nortons 2004, (I'm now having problems using it) It found the W32/sdbot.worm.gen.t virus. I believe the worm was taken care of. My system restore did not work, trying to restore nortons 2002. There are tons of browsers poping up. My home page has changed. I've noticed new 'programs' icons on my desktop. I ran adaware and spybot, ran avasti this morning, it found some trojans. I ran a Hijackthis on her system this morning. I'm thinking she should just do a full system reformat, but not sure she has the proper discs. I hope I included everything you needed. Hoping you can help.
Thanks alot, aubry
Logfile of HijackThis v1.98.2
Scan saved at 6:57:27 AM, on 11/3/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\cisvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINNT\system32\rundll32.exe
C:\Margaret\Nortons\navapsvc.exe
C:\WINNT\System32\nvsvc32.exe
C:\Margaret\Nortons\SAVScan.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\MsPMSPSv.exe
C:\index.exe
C:\WINNT\System32\rundll32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\SED\SED.exe
C:\Margaret\Window Washer\Window Washer Inst\Washer\washer.exe
C:\WINNT\System32\cidaemon.exe
C:\WINNT\explorer.exe
C:\Margaret\Hijackthis\hijackthis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINNT\System32/left.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.smarter.com/index.php
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.smarter.com/index.php
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O1 - Hosts: 69.20.16.183 auto.search.msn.com
O1 - Hosts: 69.20.16.183 search.netscape.com
O1 - Hosts: 69.20.16.183 ieautosearch
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Search - {2CF0B992-5EEB-4143-99C2-5297EF71F44B} - C:\WINNT\System32\stlbupdt.DLL (file missing)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Margaret\Nortons\NavShExt.dll
O3 - Toolbar: IEMenuExtension toolbar - {6b95678d-30a4-4ff8-a72f-4208340c1f7f} - C:\Program Files\IEMenuExtension\tbextn.dll
O4 - HKLM\..\Run: [REEGRUN] C:\index.exe
O4 - HKLM\..\Run: [Rundll32_8] rundll32.exe C:\WINNT\System32\inetp60.dll,DllRunServer
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [180ax] c:\winnt\180ax.exe
O4 - HKLM\..\Run: [cnuz] C:\WINNT\cnuz.exe
O4 - HKLM\..\Run: [IE Menu Extension toolbar] rundll32.exe "C:\PROGRA~1\IEMENU~1\tbextn.dll" DllShowTB
O4 - HKLM\..\Run: [SESync] "C:\Program Files\SED\SED.exe"
O4 - HKLM\..\Run: [VBundleOuterDL] C:\Program Files\VBouncer\BundleOuter.EXE
O4 - HKLM\..\Run: [Create A Monster] "C:\Program Files\Kudd.com\createAMonster.exe" -run
O4 - HKLM\..\RunServicesOnce: [washindex] C:\Margaret\Window Washer\Window Washer Inst\Washer\washidx.exe "Owner"
O4 - HKCU\..\Run: [Washer] C:\Margaret\Window Washer\Window Washer Inst\Washer\washer.exe /0
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
O9 - Extra button: Sidesearch - {000007C6-17DF-4438-92A4-DE5537471BA3} - C:\Program Files\Lycos\Sidesearch\sidesearch1500.dll (file missing)
O9 - Extra button: Browser Pal Toolbar - {07B7F771-1B8E-4B7B-823E-FFAC1732AA9F} - (no file)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O10 - Unknown file in Winsock LSP: c:\winnt\system32\calsp.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\calsp.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\calsp.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\lspak.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\lspak.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\lspak.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\lspak.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\calsp.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_file.php...267d9100f21782b
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
O16 - DPF: {79849612-A98F-45B8-95E9-4D13C7B6B35C} (Loader2 Control) - http://static.topconverting.com/activex/loader2.ocx
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
O16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} (WONWebLauncher Class) - http://www.flipside.com/cab/WONWebLauncherControl.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security1.norton.com/SSC/SharedCont...c/bin/cabsa.cab
O16 - DPF: {FA13A9FA-CA9B-11D2-9780-00104B242EA3} - http://www.wildtangent.com/install/wdriver...xpro/wtinst.cab
O18 - Filter: text/html - {CC905FF6-B553-496C-9DFA-CFF65ADCD0FC} - c:\program files\clientman\run\searchrepf9d6a148.dll
O21 - SSODL: Web Event Logger - {79FEACFF-FFCE-815E-A900-316290B5B738} - C:\WINNT\System32\Clakkoij.dll