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Tech Clinic / Question for Questolo
« on: May 22, 2008, 12:22:33 AM »
Hi, I'm sorry to bother you. I have a question. My cousin's computer has some really nasty spyware on his computer. I've been over to his home these past 3 days trying to get rid of the damn thing. Here are some of the things that the spyware does:
1. Disabled the task manager (tried 3 different ways to enable the task manager to no avail)
2. "Anti-Spyware" Popups
3. Blocks access to real anti-spyware websites or blocks internet access altogether
Here are some of the things I've tried:
1. Restoring System (The virus/or spyware was gone
http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/laugh.gif\' class=\'bbc_emoticon\' alt=\':lol:\' /> BUT the internet (shortcut, connection, everything) was gone http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/sad.gif\' class=\'bbc_emoticon\' alt=\'
\' /> . They have ATT&Yahoo, would it be possible to restore the system and create a new network connection and just do it like that before the virus can sneak back in?
2. Downloading and installing Norton Antivirus. (Their computer needs Windows XP Service Pack 2 or above first though). So I'm working on getting the XP service pack on it.
3. Downloading CA Security Suite on my own personal computer, attaching and sending it to my own email, and accessing my email with the CA Security Suite in it on his computer since the spyware wont let me access the CA website
Any suggestions ?
1. Disabled the task manager (tried 3 different ways to enable the task manager to no avail)
2. "Anti-Spyware" Popups
3. Blocks access to real anti-spyware websites or blocks internet access altogether
Here are some of the things I've tried:
1. Restoring System (The virus/or spyware was gone
\' /> . They have ATT&Yahoo, would it be possible to restore the system and create a new network connection and just do it like that before the virus can sneak back in?2. Downloading and installing Norton Antivirus. (Their computer needs Windows XP Service Pack 2 or above first though). So I'm working on getting the XP service pack on it.
3. Downloading CA Security Suite on my own personal computer, attaching and sending it to my own email, and accessing my email with the CA Security Suite in it on his computer since the spyware wont let me access the CA website
Any suggestions ?