Sorry again for the delay.
Ok 
http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/smile.gif\' class=\'bbc_emoticon\' alt=\'
\' /> Where to begin...
I still couldn't open the Windows Cleanup link, so I did the rest of it and had to skip that step when I got to it.
I was talking about SP2 :? and it had already finished installing by the time I got your message, so I'm sorry, I hope that doesn't interfere with anything that was done.
I didn't find any of the files that you had said to delete, however I did find both folders and deleted them.Here is the HijackThis log..Logfile of HijackThis v1.99.1
Scan saved at 1:44:46 AM, on 5/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\System32\cisvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\NMSSvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\LXSUPMON.EXE
C:\Program Files\Common Files\FotoNation\EvLstnr.exe
C:\Program Files\iPod\bin\iPodManager.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\WINDOWS\System32\hphmon03.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll (file missing)
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll (file missing)
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [EVENTLISTENER] C:\Program Files\Common Files\FotoNation\EvLstnr.exe
O4 - HKLM\..\Run: [iPodManager] C:\Program Files\iPod\bin\iPodManager.exe
O4 - HKLM\..\Run: [ITSetup] "D:\itype\Setup.exe" dualcd "d:\ipoint\setup.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\System32\hphmon03.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security Professional\UrlLstCk.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! Literati -
http://download.games.yahoo.com/games/clients/y/tt3_x.cabO16 - DPF: Yahoo! Poker -
http://download.games.yahoo.com/games/clients/y/pt3_x.cabO16 - DPF: Yahoo! Pool 2 -
http://download.games.yahoo.com/games/clients/y/pote_x.cabO16 - DPF: Yahoo! Spades -
http://download.games.yahoo.com/games/clients/y/st2_x.cabO16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) -
http://tools.ebayimg.com/eps/wl/activex/EP...l_v1-0-3-17.cabO16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} (LinkSys Content Update) -
http://www.linksysfix.com/netcheck/24/install/gtdownls.cabO16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) -
http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cabO16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) -
http://download.mcafee.com/molbin/iss-loc/...363/mcfscan.cabO16 - DPF: {F7DC2A2E-FC34-11D3-B1D9-00A0C99B41BB} (Zoom Class) -
http://www.zoomify.com/download/zoomify204.cabO23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver - HP - C:\WINDOWS\System32\HPHipm09.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
and the ewidos report...---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------
+ Created on: 1:37:18 AM, 5/11/2005
+ Report-Checksum: 429ED39E
+ Date of database: 5/10/2005
+ Version of scan engine: v3.0
+ Duration: 80 min
+ Scanned Files: 193857
+ Speed: 40.02 Files/Second
+ Infected files: 44
+ Removed files: 44
+ Files put in quarantine: 44
+ Files that could not be opened: 0
+ Files that could not be cleaned: 0
+ Binder: Yes
+ Crypter: Yes
+ Archives: Yes
+ Scanned items:
C:\
+ Scan result:
C:\Documents and Settings\Ryan Foster\Cookies\ryan foster@10286206[1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan foster@54902101[1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan foster@68489995[2].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan foster@79430329[1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan
[email protected][2].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan foster@adknowledge[1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan
[email protected][1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan
[email protected][1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan
[email protected][1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan
[email protected][1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan foster@adtrak[2].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan
[email protected][1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan foster@burstnet[1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan foster@com[2].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan
[email protected][1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan foster@dcsi8dupuerp17vzhd59b2lwc_8u5u[1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan foster@exitexchange[2].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan foster@geocities[1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan foster@gostats[2].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan
[email protected][1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan foster@html[2].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan
[email protected][1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan foster@S154230[2].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan
[email protected][1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan
[email protected][2].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Cookies\ryan foster@xiti[1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Local Settings\Temp\Cookies\ryan foster@a[1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Local Settings\Temp\Cookies\ryan foster@com[2].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Local Settings\Temp\Cookies\ryan
[email protected][2].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Ryan Foster\Local Settings\Temp\Cookies\ryan
[email protected][1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Program Files\Common Files\Java\bpc2_re_inst.exe -> Spyware.Broadcap.a -> Cleaned with backup
C:\RECYCLER\S-1-5-21-1445258045-1453689397-2529006832-1005\Dc15\BPT.exe -> Spyware.Broadcap.a -> Cleaned with backup
C:\RECYCLER\S-1-5-21-1445258045-1453689397-2529006832-1005\Dc15\bpt_c.exe -> Spyware.Broadcap.a -> Cleaned with backup
C:\RECYCLER\S-1-5-21-1445258045-1453689397-2529006832-1005\Dc16\bpc2_re_inst.exe -> Spyware.Broadcap.a -> Cleaned with backup
C:\RECYCLER\S-1-5-21-1445258045-1453689397-2529006832-1005\Dc16\bpcv2_rem.exe -> Spyware.Broadcap.b -> Cleaned with backup
C:\WINDOWS\Downloaded Program Files\QDow.dll -> TrojanDownloader.QDown.d -> Cleaned with backup
C:\WINDOWS\NDNuninstall5_48.exe -> Spyware.NewDotNet -> Cleaned with backup
C:\WINDOWS\NDNuninstall5_64.exe -> Spyware.NewDotNet -> Cleaned with backup
C:\WINDOWS\NDNuninstall6_10.exe -> Spyware.NewDotNet -> Cleaned with backup
C:\WINDOWS\NDNuninstall6_22.exe -> Spyware.NewDotNet -> Cleaned with backup
C:\WINDOWS\system32\chktrust.exe -> Spyware.Bargainbuddy -> Cleaned with backup
C:\WINDOWS\system32\SWRT01.dll -> Spyware.VirtualBouncer.g -> Cleaned with backup
C:\WINDOWS\Temp\edow_as2.exe -> TrojanDownloader.QDown.j -> Cleaned with backup
C:\WINDOWS\Temp\installer.exe -> Spyware.Look2Me.i -> Cleaned with backup
::Report End
Thank you SO much for all of your help this far. I hope that he can use this computer again, at least conveniently http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/wink.gif\' class=\'bbc_emoticon\' alt=\'
\' /> If you see any programs or what not that don't need to be run at startup feel free to lemme know and I'll change those options. I've done all the ones that I 'know of' like AIM, Yahoo, and I changed his LimeWire (thanks). Oh, and at the end of the ewidos scan, I wasn't sure what to do, but it appeared that all the items were placed in quarantine but I didn't do anything with the program http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/wink.gif\' class=\'bbc_emoticon\' alt=\'\' /> Thanks again, sorry I'm loquacious.Til I hear from you again...
Jessica
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