Messages

1

Tech Clinic / NVIDIA GeForce 8500 GT driver problem

« on: January 18, 2010, 11:37:21 AM »

I tried system restore not long after the problem first started, but that didn't work.

Yes, this is the same card that came with the computer.  It worked great until this issue started.  The only thing that I did in the day or two prior to this issue starting was the microsoft updates automatically downloaded & I installed them.  I haven't installed any burning software on this computer.

Thanks

2

Tech Clinic / NVIDIA GeForce 8500 GT driver problem

« on: January 13, 2010, 02:06:49 PM »

I installed it like you said, but the graphics card still isn't working.  It installed some Nvidia 3D Vision stuff, & when I double-click on it, I get the error message "Primary display's adapter does not support 3D Vision".  I'm also still seeing the error in the Device Manager.

BTW, Is there anyway I can repair or add back the Upper Filters in the Registry that HP told me to delete?

3

Tech Clinic / NVIDIA GeForce 8500 GT driver problem

« on: January 10, 2010, 03:27:50 PM »

[quote name=\'guestolo\' post=\'467308\' date=\'Jan 10 2010, 12:11 PM\']I'm curious, that registry key is related to CD/DVD drive, are you sure the error code in device manager is for your Graphics card?
Can you also look in device manager any errors with CD/DVD drive please[/quote]


If I expand "Display Adapters" in the Device Manager, there's a little exclamation mark in a yellow triangle next to the NVIDIA GeForce 8500 GT, & when I right click on it & select properties, that's where I see the code 19 error message.  I really don't know why HP told me to mess with that part of the registry...

There aren't any more errors showing in the Device Manager, including the CD/DVD drive.

4

Tech Clinic / NVIDIA GeForce 8500 GT driver problem

« on: January 10, 2010, 12:57:54 PM »

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"Class"="CDROM"
"ClassDesc"="@%SystemRoot%\\System32\\StorProp.dll,-17001"
@="DVD/CD-ROM drives"
"IconPath"=hex(7):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
  74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,69,\
  00,6d,00,61,00,67,00,65,00,72,00,65,00,73,00,2e,00,64,00,6c,00,6c,00,2c,00,\
  2d,00,33,00,30,00,00,00,00,00
"Installer32"="storprop.dll,DvdClassInstaller"
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"SilentInstall"="1"
"NoInstallClass"="1"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
"DriverDate"="6-21-2006"
"DriverVersion"="6.0.6002.18005"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0001]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
"DriverDate"="6-21-2006"
"DriverVersion"="6.0.6002.18005"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0002]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
"DriverDate"="6-21-2006"
"DriverVersion"="6.0.6002.18005"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"



My System:

HP Pavilion Media Center Desktop PC
Vista home premium 64 bit - service pack 2
Intel Core 2 Quad CPU Q6600 @ 2.40 GHz
RAM 4.00 GB
Nvidia GeForce 8500 GT graphics card

5

Tech Clinic / NVIDIA GeForce 8500 GT driver problem

« on: January 09, 2010, 05:57:40 PM »

Hi,

First of all, I've had this issue for a long time & I've gone back & forth with HP customer support trying to resolve the issue, but nothing they've suggested has helped.  I still have the entire thread of these emails if you need to see them.

Apparently I have a graphics card driver problem (NVIDIA GeForce 8500 GT).  This is the error code I get from the driver properties - "Windows cannot start this hardware device because its configuration  information (in the registry) is incomplete or damaged. (Code 19)".  

The first thing HP told me to do was uninstall the driver, including checking the "Delete the driver software for this device" button, & then reinstalling, but this didn't work. Then they told me to do numerous other things which also didn't work.  The last thing they told me to do was to delete a registry entry, "Upper Filters" in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}.  This not only didn't work, it caused a new set of problems.  After that I was fed up with HP & gave up dealing with them.

One more thing I thought I should mention, the mouse driver was affected at the same time the graphics card was  & the mouse wouldn't work either. I uninstalled the mouse driver,  restarted the computer, & it automatically reloaded its driver & has worked fine ever since.

Any help would be greatly appreciated, thanks.