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Author Topic: I am not able to paste my hijackthis log  (Read 1317 times)

Offline ummzee

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I am not able to paste my hijackthis log
« on: July 31, 2015, 04:25:36 PM »

-


« Last Edit: July 31, 2015, 04:31:15 PM by ummzee »
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Offline guestolo

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I am not able to paste my hijackthis log
« Reply #1 on: August 01, 2015, 01:02:59 AM »

not sure why u can\'t paste it, can you upload it?


Simply use the \"More reply options\"


on the bottom right of screen and use the attachment option


Logged

Do you want to post your own logs from FRST?

Follow the instructions posted http://www.thetechguide.com/forum/index.php/topic/22942-please-read-how-to-post-logs-from-frst/\'>Click Here

Offline ummzee

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I am not able to paste my hijackthis log
« Reply #2 on: August 01, 2015, 07:54:05 AM »

Hello,


 


My computer is starting extremely slow. I have not be able to paste into this site, nothing happens when attempted by using paste or Ctrl V. I have attached my log. High CPU usage. Your help is always appreciated.


 


Fatima


 


Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 8:33:23 AM, on 8/1/2015

Platform: Windows 7 SP1 (WinNT 6.00.3505)

MSIE: Internet Explorer v11.0 (11.00.9600.17910)

Boot mode: Normal


Running processes:

C:\\Program Files\\Verizon V CAST Media Manager\\V CAST Backup Scheduler.exe

C:\\ProgramData\\FLEXnet\\Connect\\11\\ISUSPM.exe

C:\\Program Files (x86)\\Motorola\\MotoConnectService\\MotoConnect.exe

C:\\Program Files (x86)\\TechSmith\\Snagit 12\\Snagit32.exe

C:\\Users\\Fatima\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe

C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\Creative Cloud.exe

C:\\Program Files (x86)\\Microsoft Office\\Office14\\ONENOTEM.EXE

C:\\Program Files (x86)\\Nuance\\PaperPort\\pptd40nt.exe

C:\\Program Files (x86)\\Nuance\\PDF Viewer Plus\\pdfPro5Hook.exe

C:\\Users\\Fatima\\AppData\\Roaming\\VERIZON\\UA_ar\\UA.exe

C:\\Program Files (x86)\\Norton Security Suite\\Engine\\21.7.0.11\\N360.exe

C:\\Program Files (x86)\\Browny02\\Brother\\BrStMonW.exe

C:\\Program Files (x86)\\Common Files\\Adobe\\OOBE\\PDApp\\IPC\\AdobeIPCBroker.exe

C:\\Program Files (x86)\\ControlCenter4\\BrCtrlCntr.exe

C:\\Program Files (x86)\\Brother\\Brother Help\\BrotherHelp.exe

C:\\Program Files (x86)\\TechSmith\\Snagit 12\\SnagPriv.exe

C:\\Program Files (x86)\\Dell DataSafe Local Backup\\TOASTER.EXE

C:\\Program Files (x86)\\Dell DataSafe Local Backup\\Components\\DSUpdate\\DSUpd.exe

C:\\Program Files\\AVAST Software\\Avast\\avastui.exe

C:\\Program Files (x86)\\Hp\\HP Software Update\\hpwuschd2.exe

C:\\Program Files (x86)\\Dell DataSafe Local Backup\\COMPONENTS\\SCHEDULER\\STSERVICE.EXE

C:\\Program Files (x86)\\ControlCenter4\\BrCcUxSys.exe

C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\CoreSync.exe

C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\Adobe CEF Helper.exe

C:\\Program Files (x86)\\TechSmith\\Snagit 12\\TSCHelp.exe

C:\\Program Files (x86)\\TechSmith\\Snagit 12\\snagiteditor.exe

C:\\Program Files (x86)\\Trend Micro\\HiJackThis\\HiJackThis.exe

C:\\Program Files\\AVAST Software\\Avast\\AvastEmUpdate.exe


R1 - HKCU\\Software\\Microsoft\\Internet Explorer\\Main,Default_Page_URL = g.msn.com/USCON/1

R1 - HKCU\\Software\\Microsoft\\Internet Explorer\\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896\'>http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\\Software\\Microsoft\\Internet Explorer\\Main,Start Page = https://www.google.com/?gws_rd=ssl\'>https://www.google.com/?gws_rd=ssl

R1 - HKLM\\Software\\Microsoft\\Internet Explorer\\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141\'>http://go.microsoft.com/fwlink/p/?LinkId=255141

R1 - HKLM\\Software\\Microsoft\\Internet Explorer\\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896\'>http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\\Software\\Microsoft\\Internet Explorer\\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896\'>http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\\Software\\Microsoft\\Internet Explorer\\Search,SearchAssistant =

R0 - HKLM\\Software\\Microsoft\\Internet Explorer\\Search,CustomizeSearch =

R0 - HKLM\\Software\\Microsoft\\Internet Explorer\\Main,Local Page = C:\\Windows\\SysWOW64\\blank.htm

R0 - HKCU\\Software\\Microsoft\\Internet Explorer\\Toolbar,LinksFolderName =

F2 - REG:system.ini: UserInit=userinit.exe,

O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\\Program Files (x86)\\TechSmith\\Snagit 10\\SnagitBHO.dll

O2 - BHO: PlusIEEventHelper Class - {551A852F-39A6-44A7-9C13-AFBEC9185A9D} - C:\\Program Files (x86)\\Nuance\\PDF Viewer Plus\\Bin\\PlusIEContextMenu.dll

O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\\Program Files (x86)\\Norton Security Suite\\Engine\\21.7.0.11\\coIEPlg.dll

O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\\Program Files (x86)\\Norton Security Suite\\Engine\\21.7.0.11\\IPS\\IPSBHO.DLL

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\\Program Files (x86)\\Microsoft\\Search Enhancement Pack\\Search Helper\\SEPsearchhelperie.dll

O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\\Program Files (x86)\\Java\\jre1.8.0_45\\bin\\ssv.dll

O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\\Program Files\\AVAST Software\\Avast\\aswWebRepIE.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\\Program Files (x86)\\Common Files\\Microsoft Shared\\Windows Live\\WindowsLiveLogin.dll

O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\\Program Files (x86)\\Skype\\Toolbars\\Internet Explorer\\SkypeIEPlugin.dll

O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\\PROGRA~2\\MIF5BA~1\\Office14\\URLREDIR.DLL

O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\\Program Files (x86)\\Java\\jre1.8.0_45\\bin\\jp2ssv.dll

O3 - Toolbar: Snagit - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\\Program Files (x86)\\TechSmith\\Snagit 10\\SnagitIEAddin.dll

O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\\Program Files (x86)\\Norton Security Suite\\Engine\\21.7.0.11\\coIEPlg.dll

O4 - HKLM\\..\\Run: [StartCCC] \"C:\\Program Files (x86)\\ATI Technologies\\ATI.ACE\\Core-Static\\CLIStart.exe\" MSRun

O4 - HKLM\\..\\Run: [AdobeCS5ServiceManager] \"C:\\Program Files (x86)\\Common Files\\Adobe\\CS5ServiceManager\\CS5ServiceManager.exe\" -launchedbylogin

O4 - HKLM\\..\\Run: [Adobe Creative Cloud] \"C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\Creative Cloud.exe\" --showwindow=false --onOSstartup=true

O4 - HKLM\\..\\Run: [IndexSearch] \"C:\\Program Files (x86)\\Nuance\\PaperPort\\IndexSearch.exe\"

O4 - HKLM\\..\\Run: [PaperPort PTD] \"C:\\Program Files (x86)\\Nuance\\PaperPort\\pptd40nt.exe\"

O4 - HKLM\\..\\Run: [PDFHook] C:\\Program Files (x86)\\Nuance\\PDF Viewer Plus\\pdfpro5hook.exe

O4 - HKLM\\..\\Run: [PDF5 Registry Controller] C:\\Program Files (x86)\\Nuance\\PDF Viewer Plus\\RegistryController.exe

O4 - HKLM\\..\\Run: [ControlCenter4] C:\\Program Files (x86)\\ControlCenter4\\BrCcBoot.exe /autorun

O4 - HKLM\\..\\Run: [BrStsMon00] C:\\Program Files (x86)\\Browny02\\Brother\\BrStMonW.exe /AUTORUN

O4 - HKLM\\..\\Run: [BrHelp] C:\\Program Files (x86)\\Brother\\Brother Help\\BrotherHelp.exe /AUTORUN

O4 - HKLM\\..\\Run: [VMM Mode Selection] C:\\Program Files\\HTC\\ModeSelection\\VMMModeSelection.exe

O4 - HKLM\\..\\Run: [APSDaemon] \"C:\\Program Files (x86)\\Common Files\\Apple\\Apple Application Support\\APSDaemon.exe\"

O4 - HKLM\\..\\Run: [QuickTime Task] \"C:\\Program Files (x86)\\QuickTime\\QTTask.exe\" -atboottime

O4 - HKLM\\..\\Run: [AvastUI.exe] \"C:\\Program Files\\AVAST Software\\Avast\\AvastUI.exe\" /nogui

O4 - HKLM\\..\\Run: [HP Software Update] C:\\Program Files (x86)\\Hp\\HP Software Update\\HPWuSchd2.exe

O4 - HKLM\\..\\Run: [SunJavaUpdateSched] \"C:\\Program Files (x86)\\Common Files\\Java\\Java Update\\jusched.exe\"

O4 - HKLM\\..\\RunOnce: [\"C:\\Program Files (x86)\\Dell DataSafe Local Backup\\Components\\DSUpdate\\DSUpdate.exe\"] \"C:\\Program Files (x86)\\Dell DataSafe Local Backup\\Components\\DSUpdate\\DSUpdate.exe\"

O4 - HKCU\\..\\Run: [HLBackupScheduler] C:\\Program Files\\Verizon V CAST Media Manager\\V CAST Backup Scheduler.exe

O4 - HKCU\\..\\Run: [ISUSPM] C:\\ProgramData\\FLEXnet\\Connect\\11\\ISUSPM.exe -scheduler

O4 - HKCU\\..\\Run: [CCleaner Monitoring] \"C:\\Program Files\\CCleaner\\CCleaner64.exe\" /MONITOR

O4 - HKCU\\..\\Run: [cdloader] \"C:\\Users\\Fatima\\AppData\\Roaming\\mjusbsp\\cdloader2.exe\" MAGICJACK

O4 - HKCU\\..\\Run: [Dropbox Update] \"C:\\Users\\Fatima\\AppData\\Local\\Dropbox\\Update\\DropboxUpdate.exe\" /c

O4 - HKCU\\..\\Run: [SUPERAntiSpyware] C:\\Program Files\\SUPERAntiSpyware\\SUPERAntiSpyware.exe

O4 - HKUS\\S-1-5-19\\..\\Run: [Sidebar] %ProgramFiles%\\Windows Sidebar\\Sidebar.exe /autoRun (User \'LOCAL SERVICE\')

O4 - HKUS\\S-1-5-19\\..\\RunOnce: [mctadmin] C:\\Windows\\System32\\mctadmin.exe (User \'LOCAL SERVICE\')

O4 - HKUS\\S-1-5-20\\..\\Run: [Sidebar] %ProgramFiles%\\Windows Sidebar\\Sidebar.exe /autoRun (User \'NETWORK SERVICE\')

O4 - HKUS\\S-1-5-20\\..\\RunOnce: [mctadmin] C:\\Windows\\System32\\mctadmin.exe (User \'NETWORK SERVICE\')

O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\\Program Files\\Dell\\DellDock\\DellDock.exe (User \'Default user\')

O4 - Startup: Dell Dock.lnk = C:\\Program Files\\Dell\\DellDock\\DellDock.exe

O4 - Startup: Dropbox.lnk = Fatima\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe

O4 - Startup: Monitor Ink Alerts - HP Deskjet 2540 series.lnk = ?

O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\\Program Files (x86)\\Microsoft Office\\Office14\\ONENOTEM.EXE

O4 - Startup: Verizon Wireless Software Utility Application for Android – Samsung.lnk = Fatima\\AppData\\Roaming\\VERIZON\\UA_ar\\UA.exe

O4 - Global Startup: Bluetooth.lnk = ?

O4 - Global Startup: Snagit 12.lnk = C:\\Program Files (x86)\\TechSmith\\Snagit 12\\Snagit32.exe



O8 - Extra context menu item: Send image to &Bluetooth Device... - c:\\Program Files\\WIDCOMM\\Bluetooth Software\\btsendto_ie_ctx.htm

O8 - Extra context menu item: Send page to &Bluetooth Device... - c:\\Program Files\\WIDCOMM\\Bluetooth Software\\btsendto_ie.htm

O9 - Extra button: @C:\\Program Files (x86)\\Windows Live\\Writer\\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\\Program Files (x86)\\Windows Live\\Writer\\WriterBrowserExtension.dll

O9 - Extra \'Tools\' menuitem: @C:\\Program Files (x86)\\Windows Live\\Writer\\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\\Program Files (x86)\\Windows Live\\Writer\\WriterBrowserExtension.dll

O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\\Program Files (x86)\\Hewlett-Packard\\Smart Print\\SmartPrintSetup.exe

O9 - Extra \'Tools\' menuitem: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\\Program Files (x86)\\Hewlett-Packard\\Smart Print\\SmartPrintSetup.exe

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\\Program Files (x86)\\Microsoft Office\\Office14\\ONBttnIE.dll

O9 - Extra \'Tools\' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\\Program Files (x86)\\Microsoft Office\\Office14\\ONBttnIE.dll

O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\\Program Files (x86)\\Microsoft Office\\Office14\\ONBttnIELinkedNotes.dll

O9 - Extra \'Tools\' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\\Program Files (x86)\\Microsoft Office\\Office14\\ONBttnIELinkedNotes.dll

O9 - Extra button: Skype Click to Call settings - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\\Program Files (x86)\\Skype\\Toolbars\\Internet Explorer\\SkypeIEPlugin.dll

O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\\Program Files\\WIDCOMM\\Bluetooth Software\\btsendto_ie.htm

O9 - Extra \'Tools\' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\\Program Files\\WIDCOMM\\Bluetooth Software\\btsendto_ie.htm

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O15 - Trusted Zone: *.dell.com

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://qtinstall.apple.com/qtactivex/qtplugin.cab\'>http://qtinstall.apple.com/qtactivex/qtplugin.cab

O16 - DPF: {42D683F7-9C1B-11D7-A860-005056C00001} (.print Client RDP Webinstall) - http://1973-phmc.org/tprdpenn.cab\'>http://1973-phmc.org/tprdpenn.cab

O16 - DPF: {4B54A9DE-EF1C-4EBE-A328-7C28EA3B433A} (Bitdefender QuickScan Control) - http://quickscan.bitdefender.com/qsax/qsax.cab\'>http://quickscan.bitdefender.com/qsax/qsax.cab

O16 - DPF: {682C59F5-478C-4421-9070-AD170D143B77} - http://www.dell.com/support/troubleshooting/Content/Ode/pcd86.cab\'>http://www.dell.com/support/troubleshooting/Content/Ode/pcd86.cab

O16 - DPF: {8CFCF42C-1C64-47D6-AEEC-F9D001832ED3} (DellSystem.Scanner) - http://xserv.dell.com/DellDriverScanner/DellSystem.CAB\'>http://xserv.dell.com/DellDriverScanner/DellSystem.CAB

O16 - DPF: {BEA7310D-06C4-4339-A784-DC3804819809} (Photo Upload Plugin Class) - http://mywayphotos.riteaid.com/upload/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab\'>http://mywayphotos.riteaid.com/upload/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab

O16 - DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} (DellSystemLite.Scanner) - http://support.dell.com/systemprofiler/DellSystemLite.CAB\'>http://support.dell.com/systemprofiler/DellSystemLite.CAB

O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://allscripts.webex.com/client/WBXclient-T27L10NSP25-10481/webex/ieatgpc1.cab\'>https://allscripts.webex.com/client/WBXclient-T27L10NSP25-10481/webex/ieatgpc1.cab

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab\'>http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O18 - Protocol: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - C:\\Program Files (x86)\\Cozi Express\\CoziProtocolHandler.dll

O18 - Protocol: skypec2c - {91774881-D725-4E58-B298-07617B9B86A8} - C:\\Program Files (x86)\\Skype\\Toolbars\\Internet Explorer\\SkypeIEPlugin.dll

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\\Program Files (x86)\\Windows Live\\Photo Gallery\\AlbumDownloadProtocolHandler.dll

O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\\Program Files (x86)\\Common Files\\Microsoft Shared\\OFFICE14\\MSOXMLMF.DLL

O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\\Program Files\\SUPERAntiSpyware\\SASCORE64.EXE

O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\\Program Files (x86)\\Common Files\\Adobe\\ARM\\1.0\\armsvc.exe

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashPlayerUpdateService.exe

O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\\Program Files\\Realtek\\Audio\\HDA\\AERTSr64.exe

O23 - Service: @%SystemRoot%\\system32\\Alg.exe,-112 (ALG) - Unknown owner - C:\\Windows\\System32\\alg.exe (file missing)

O23 - Service: AMD External Events Utility - Unknown owner - C:\\Windows\\system32\\atiesrxx.exe (file missing)

O23 - Service: Avast Antivirus (avast! Antivirus) - Avast Software s.r.o. - C:\\Program Files\\AVAST Software\\Avast\\AvastSvc.exe

O23 - Service: AvastVBox COM Service (AvastVBoxSvc) - Avast Software - C:\\Program Files\\AVAST Software\\Avast\\ng\\vbox\\AvastVBoxSVC.exe

O23 - Service: BrYNSvc - Brother Industries, Ltd. - C:\\Program Files (x86)\\Browny02\\BrYNSvc.exe

O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - c:\\Program Files\\WIDCOMM\\Bluetooth Software\\btwdins.exe

O23 - Service: Cron Service for Prey (CronService) - Fork Ltd. - C:\\Prey\\platform\\windows\\cronsvc.exe

O23 - Service: Dell Printer Status Watcher (DLPWD) - Dell Inc. - C:\\Program Files\\Dell Printers\\Additional Color Laser Software\\Status Monitor\\DLPWDNT.EXE

O23 - Service: Dell Printer Status Database (DLSDB) - Dell Inc. - C:\\Program Files\\Dell Printers\\Additional Color Laser Software\\Status Monitor\\DLSDBNT.EXE

O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\\Program Files\\Dell\\DellDock\\DockLogin.exe

O23 - Service: @%SystemRoot%\\system32\\efssvc.dll,-100 (EFS) - Unknown owner - C:\\Windows\\System32\\lsass.exe (file missing)

O23 - Service: @%systemroot%\\system32\\fxsresm.dll,-118 (Fax) - Unknown owner - C:\\Windows\\system32\\fxssvc.exe (file missing)

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\\Program Files (x86)\\Google\\Update\\GoogleUpdate.exe

O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\\Program Files (x86)\\Google\\Update\\GoogleUpdate.exe

O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - Hewlett-Packard Company - C:\\Program Files (x86)\\Hp\\Common\\HPSupportSolutionsFrameworkService.exe

O23 - Service: @%SystemRoot%\\system32\\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\\Windows\\system32\\IEEtwCollector.exe (file missing)

O23 - Service: Intuit Update Service v4 (IntuitUpdateServiceV4) - Intuit Inc. - C:\\Program Files (x86)\\Common Files\\Intuit\\Update Service v4\\IntuitUpdateService.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\\Windows\\system32\\lsass.exe (file missing)

O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\\Program Files (x86)\\LogMeIn\\x64\\LMIGuardianSvc.exe

O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\\Program Files (x86)\\LogMeIn\\x64\\RaMaint.exe

O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\\Program Files (x86)\\Intel\\Intel(R) Management Engine Components\\LMS\\LMS.exe

O23 - Service: LogMeIn - LogMeIn, Inc. - C:\\Program Files (x86)\\LogMeIn\\x64\\LogMeIn.exe

O23 - Service: MotoConnect Service - Unknown owner - C:\\Program Files (x86)\\Motorola\\MotoConnectService\\MotoConnectService.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\\Program Files (x86)\\Mozilla Maintenance Service\\maintenanceservice.exe

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\\Windows\\System32\\msdtc.exe (file missing)

O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\\Program Files (x86)\\Norton Security Suite\\Engine\\21.7.0.11\\N360.exe

O23 - Service: @%SystemRoot%\\System32\\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\\Windows\\system32\\lsass.exe (file missing)

O23 - Service: Novatel Wireless Verizon Device Helper (NWVZHelper) - Novatel Wireless Inc. - C:\\Program Files (x86)\\Novatel Wireless\\Verizon\\Drivers\\NWHelper_001.exe

O23 - Service: Internet Pass-Through Service (PassThru Service) - Unknown owner - C:\\Program Files (x86)\\HTC\\Internet Pass-Through\\PassThruSvr.exe

O23 - Service: PDFProFiltSrvPP - Nuance Communications, Inc. - C:\\Program Files (x86)\\Nuance\\PaperPort\\PDFProFiltSrvPP.exe

O23 - Service: @%systemroot%\\system32\\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\\Windows\\system32\\lsass.exe (file missing)

O23 - Service: @%systemroot%\\system32\\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\\Windows\\system32\\locator.exe (file missing)

O23 - Service: @%SystemRoot%\\system32\\samsrv.dll,-1 (SamSs) - Unknown owner - C:\\Windows\\system32\\lsass.exe (file missing)

O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\\Program Files (x86)\\Dell DataSafe Local Backup\\sftservice.EXE

O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\\Program Files (x86)\\Skype\\Updater\\Updater.exe

O23 - Service: @%SystemRoot%\\system32\\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\\Windows\\System32\\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\\system32\\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\\Windows\\System32\\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\\system32\\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\\Windows\\system32\\sppsvc.exe (file missing)

O23 - Service: SAMSUNG Mobile Connectivity Service (ss_conn_service) - DEVGURU Co., LTD. - C:\\Program Files\\SAMSUNG\\USB Drivers\\25_escape\\conn\\ss_conn_service.exe

O23 - Service: TechSmith Uploader Service - TechSmith Corporation - C:\\Program Files (x86)\\Common Files\\TechSmith Shared\\Uploader\\UploaderService.exe

O23 - Service: @%SystemRoot%\\system32\\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\\Windows\\system32\\UI0Detect.exe (file missing)

O23 - Service: Intel(R) Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\\Program Files (x86)\\Intel\\Intel(R) Management Engine Components\\UNS\\UNS.exe

O23 - Service: @%SystemRoot%\\system32\\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\\Windows\\system32\\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\\system32\\vds.exe,-100 (vds) - Unknown owner - C:\\Windows\\System32\\vds.exe (file missing)

O23 - Service: @%systemroot%\\system32\\vssvc.exe,-102 (VSS) - Unknown owner - C:\\Windows\\system32\\vssvc.exe (file missing)

O23 - Service: VZW Config Service (VZWConfigService) - Novatel Wireless Inc. - C:\\Program Files (x86)\\Novatel Wireless\\LTE Support\\VZWMSConfig.exe

O23 - Service: @%SystemRoot%\\system32\\Wat\\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\\Windows\\system32\\Wat\\WatAdminSvc.exe (file missing)

O23 - Service: @%systemroot%\\system32\\wbengine.exe,-104 (wbengine) - Unknown owner - C:\\Windows\\system32\\wbengine.exe (file missing)

O23 - Service: @%Systemroot%\\system32\\wbem\\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\\Windows\\system32\\wbem\\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\\Windows Media Player\\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\\Program Files (x86)\\Windows Media Player\\wmpnetwk.exe (file missing)


--

End of file - 20071 bytes


 


2 lines in your log.... They are 08 entries , nothing harmful, wouldn\'t post in your log


Not sure why


« Last Edit: August 01, 2015, 06:42:16 PM by guestolo »
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« Reply #3 on: August 01, 2015, 04:01:34 PM »

That\'s not showing much, rarely use Hijackthis anymore, but hold onto it for now


Can you do the following please


Download the version of this tool for your operating system.

Farbar Recovery Scan Tool (64 bit)

Farbar Recovery Scan Tool (32 bit)

and save it to a folder on your computer\'s Desktop.

Double-click to run it. When the tool opens click Yes to disclaimer.

Press Scan button.

It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.

The first time the tool is run, it makes also another log (Addition.txt).

Copy and paste it\'s contents also


 


Note: If you can\'t copy/paste those logs either can you upload them as before


 


In addition: I also see 2 antivirus software possibly running on this computer


Is Norton\'s still up to date?


« Last Edit: August 01, 2015, 06:33:43 PM by guestolo »
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« Reply #4 on: August 02, 2015, 09:37:49 PM »

Noton is up to date and it is removing frst.exe stating, it is not safe.


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« Reply #5 on: August 02, 2015, 10:23:06 PM »

If Norton\'s is up to date and your happy with it u should uninstall Avast and reboot the computer


Then let FRST.exe run... Temporarily disable Norton\'s protections and run it as in previous instructions


 


Note: I\'m assuming your running the free version of Avast?


« Last Edit: August 02, 2015, 10:23:57 PM by guestolo »
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« Reply #6 on: August 03, 2015, 08:08:41 PM »

I removed Avast. Nortons continues to remove Farbar saying, the treat name is: 



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« Reply #7 on: August 03, 2015, 09:14:35 PM »
Can you try temporarily disabling Norton\'s protections and then redownload

This includes  \"Download Intelligence\" and switch it to off

It should be under main Norton interface and click on the advanced link
« Last Edit: August 03, 2015, 09:16:28 PM by guestolo »
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« Reply #8 on: August 04, 2015, 05:08:48 PM »

I was able to download and scan but still not able to copy and paste for some reason. I have attached the files as I did before.


 


Fatima


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« Reply #9 on: August 04, 2015, 09:36:11 PM »

Please redownload Farbar tool and SAVE it to your DESKTOP


I need it there for the next step to work


 


Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.



start

EmptyTemp:
CloseProcesses:

ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  No File
GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
CHR HKLM\\SOFTWARE\\Policies\\Google: Policy restriction <======= ATTENTION
SearchScopes: HKU\\.DEFAULT -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\\.DEFAULT -> {a5b9c0f5-5616-47cd-a95f-e43b488faccf} URL = http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?id=XPxdm014L0us&ptb=CD023F3B-8D4D-4BF6-89E1-368DFC51EDE8&psa=&ind=2011081706&ptnrS=XPxdm014L0us&si=&st=sb&n=77deabea&searchfor={searchTerms}
SearchScopes: HKU\\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\\S-1-5-21-3410903177-2367560781-3634912286-1001 -> {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL =
SearchScopes: HKU\\S-1-5-21-3410903177-2367560781-3634912286-1001 -> {84F18B67-49B4-480E-AAB9-1A8898F5CEC8} URL =
SearchScopes: HKU\\S-1-5-21-3410903177-2367560781-3634912286-1001 -> {B0BFDAA2-3B59-4207-BC58-757731EB6BB8} URL =
Toolbar: HKU\\S-1-5-21-3410903177-2367560781-3634912286-1001 -> No Name - {21FA44EF-376D-4D53-9B0F-8A89D3229068} -  No File
Toolbar: HKU\\S-1-5-21-3410903177-2367560781-3634912286-1001 -> No Name - {8FF5E180-ABDE-46EB-B09E-D2AAB95CABE3} -  No File
Toolbar: HKU\\S-1-5-21-3410903177-2367560781-3634912286-1001 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
FF SearchEngineOrder.1: Google (avast)
FF SelectedSearchEngine: Google (avast)
FF SearchPlugin: C:\\Users\\Fatima\\AppData\\Roaming\\Mozilla\\Firefox\\Profiles\\u4vj814p.default\\searchplugins\\google-avast.xml [2015-03-17]
FF SearchPlugin: C:\\Users\\Fatima\\AppData\\Roaming\\Mozilla\\Firefox\\Profiles\\u4vj814p.default\\searchplugins\\safesearch.xml [2015-05-23]
FF Extension: BetterLinks - C:\\Users\\Fatima\\AppData\\Roaming\\Mozilla\\Firefox\\Profiles\\u4vj814p.default\\Extensions\\[email protected]<script cf-hash=\'f9e31\' type=\"text/javascript\">
/*  */</script> [2011-09-11]
FF Extension: No Name - C:\\Program Files\\AVAST Software\\Avast\\WebRep\\FF [2015-03-05]
FF ExtraCheck: C:\\Program Files (x86)\\mozilla firefox\\firefox.cfg [2015-07-20] <==== ATTENTION
S3 PCDSRVC{D3412D80-CF3B4A27-06020200}_0; \\??\\c:\\program files\\my dell\\pcdsrvc_x64.pkms [X]
U2 TMAgent; No ImagePath
2015-08-04 16:36 - 2012-05-06 11:11 - 00000416 _____ C:\\Windows\\Tasks\\PC Optimizer Pro64 startups.job
ShellIconOverlayIdentifiers-x32: [ DropboxExt1] -> {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers-x32: [ DropboxExt2] -> {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers-x32: [ DropboxExt3] -> {FB314EDD-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers-x32: [ DropboxExt4] -> {FB314EDE-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers-x32: [ DropboxExt5] -> {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers-x32: [ DropboxExt6] -> {FB314EDF-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers-x32: [ DropboxExt7] -> {FB314EDC-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers-x32: [ DropboxExt8] -> {FB314EE0-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers-x32: [\"DropboxExt1\"] -> {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers-x32: [\"DropboxExt2\"] -> {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers-x32: [\"DropboxExt3\"] -> {FB314EDD-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers-x32: [\"DropboxExt4\"] -> {FB314EDE-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers-x32: [\"DropboxExt5\"] -> {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers-x32: [\"DropboxExt6\"] -> {FB314EDF-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers-x32: [\"DropboxExt7\"] -> {FB314EDC-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers-x32: [\"DropboxExt8\"] -> {FB314EE0-A251-47B7-93E1-CDD82E34AF8B} =>  No File
Task: {49031ED7-763D-47AC-9379-959634493BA4} - System32\\Tasks\\PC Optimizer Pro64 startups => C:\\Program Files\\PC Optimizer Pro\\StartApps.exe <==== ATTENTION

end

Save the files as fixlist.txt in the same folder where the Farbar tool is running from.

Run FRST and click Fix only once and wait.

 

Restart the computer normally to reset the registry.

 

The tool will create a log (Fixlog.txt) please post it to your reply.

 

In addition: run the following

-AdwCleaner-


Please download AdwCleaner by Xplode onto your desktop.


Close all open programs and internet browsers.

Double click on AdwCleaner.exe to run the tool.

Click the Scan button and wait for the process to complete.
.

Click on the Clean button follow the prompts.

A log file will automatically open after the scan has finished and the PC has rebooted.

Please post the content of that log file with your next answer.

You can also find the log file at C:\\AdwCleaner

 

keep me updated how things are now running

« Last Edit: August 04, 2015, 09:40:21 PM by guestolo »
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Offline ummzee

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« Reply #10 on: August 12, 2015, 09:30:29 PM »

Hello,


 


Things are better but I believe it could still be better, the tool bar still loads slowly. The system does not lock up like it was before the fixes.

« Last Edit: August 12, 2015, 09:33:24 PM by ummzee »
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« Reply #11 on: August 14, 2015, 01:52:06 PM »

sorry for the delay, you uploaded frst.txt and addition.txt....


I didn\'t need to see those 2 again..... thax for the fixlog.txt


 


But can you also post the fix log from ADWCleaner


Don\'t rerun it if you have done the above instructions... Just post the log it\'s already produced


You can also find the log file at C:\\AdwCleaner

 


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« Reply #12 on: August 25, 2015, 04:22:55 PM »
Hello,

 

I just noticed when sending you this information that my computer freezes and totally locks most is when I use IE. I had to us chrome to send this information. I think I will stop using IE altogether,

I am able to copy and paste using Chrome.

 

# AdwCleaner v4.111 - Logfile created 05/08/2015 at 20:17:37

# Updated 18/02/2015 by Xplode

# Database : 2015-08-01.1 [Server]

# Operating system : Windows 7 Home Premium Service Pack 1 (x64)

# Username : Fatima - FATIMA-PC

# Running from : C:\\Users\\Fatima\\Desktop\\AdwCleaner.exe

# Option : Scan

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

File Found : C:\\Program Files (x86)\\Mozilla Firefox\\browser\\searchplugins\\yahoo.xml

File Found : C:\\Users\\Fatima\\AppData\\Roaming\\Mozilla\\Firefox\\Profiles\\u4vj814p.default\\searchplugins\\safesearch.xml

File Found : C:\\Users\\Fatima\\AppData\\Roaming\\Mozilla\\Firefox\\Profiles\\u4vj814p.default\\searchplugins\\yahoo-msd.xml

 

***** [ Scheduled tasks ] *****

 

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Key Found : [x64] HKLM\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Installer\\UserData\\S-1-5-18\\Components\\120DFADEB50841F408F04D2A278F9509

Value Found : HKCU\\Software\\Microsoft\\Internet Explorer\\Toolbar\\WebBrowser [{21FA44EF-376D-4D53-9B0F-8A89D3229068}]

 

***** [ Web browsers ] *****

 

-\\\\ Internet Explorer v11.0.9600.17909

 

 

-\\\\ Mozilla Firefox v39.0 (x86 en-US)

 

 

-\\\\ Google Chrome v44.0.2403.130

 



*************************

 

AdwCleaner[R0].txt - [39173 bytes] - [08/03/2015 17:39:27]

AdwCleaner[R1].txt - [1784 bytes] - [05/08/2015 20:10:05]

AdwCleaner[R2].txt - [1634 bytes] - [05/08/2015 20:17:37]

AdwCleaner[S0].txt - [40075 bytes] - [08/03/2015 18:37:31]

 

########## EOF - C:\\AdwCleaner\\AdwCleaner[R2].txt - [1753 bytes] ##########

 

 


# AdwCleaner v4.111 - Logfile created 05/08/2015 at 20:22:55

# Updated 18/02/2015 by Xplode

# Database : 2015-08-01.1 [Server]

# Operating system : Windows 7 Home Premium Service Pack 1 (x64)

# Username : Fatima - FATIMA-PC

# Running from : C:\\Users\\Fatima\\Desktop\\AdwCleaner.exe

# Option : Cleaning

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

File Deleted : C:\\Users\\Fatima\\AppData\\Roaming\\Mozilla\\Firefox\\Profiles\\u4vj814p.default\\searchplugins\\safesearch.xml

File Deleted : C:\\Users\\Fatima\\AppData\\Roaming\\Mozilla\\Firefox\\Profiles\\u4vj814p.default\\searchplugins\\yahoo-msd.xml

File Deleted : C:\\Program Files (x86)\\Mozilla Firefox\\browser\\searchplugins\\yahoo.xml

 

***** [ Scheduled tasks ] *****

 

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Value Deleted : HKCU\\Software\\Microsoft\\Internet Explorer\\Toolbar\\WebBrowser [{21FA44EF-376D-4D53-9B0F-8A89D3229068}]

Key Deleted : [x64] HKLM\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Installer\\UserData\\S-1-5-18\\Components\\120DFADEB50841F408F04D2A278F9509

 

***** [ Web browsers ] *****

 

-\\\\ Internet Explorer v11.0.9600.17909

 

 

-\\\\ Mozilla Firefox v39.0 (x86 en-US)

 

 

-\\\\ Google Chrome v44.0.2403.130

 



 

*************************

 

AdwCleaner[R0].txt - [39173 bytes] - [08/03/2015 17:39:27]

AdwCleaner[R1].txt - [1784 bytes] - [05/08/2015 20:10:05]

AdwCleaner[R2].txt - [1836 bytes] - [05/08/2015 20:17:37]

AdwCleaner[S0].txt - [40075 bytes] - [08/03/2015 18:37:31]

AdwCleaner[S1].txt - [1773 bytes] - [05/08/2015 20:22:55]

 

########## EOF - C:\\AdwCleaner\\AdwCleaner[S1].txt - [1832  bytes] ##########

 


 

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« Reply #13 on: August 26, 2015, 09:01:59 AM »

It\'s been awhile, can you send me a fresh frst log


Download the version of this tool for your operating system.

Farbar Recovery Scan Tool (64 bit)

Farbar Recovery Scan Tool (32 bit)

and save it to a folder on your computer\'s Desktop.

Double-click to run it. When the tool opens click Yes to disclaimer.

Press Scan button.

It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.

 


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« Reply #14 on: September 23, 2015, 02:12:49 AM »

As the original topic starter has not returned I\'ll lock this topic


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