wscgetproviderpath failed

[trish34]

My brother's computer is windows 98, he can connect to earthlink but cannot view web pages. Everytime he tries he gets this message.....
WSCgetproviderpath failed returning WSAEPROVIDER failedinit

Here is his hijackthis logfile...........


LogFile of  HiJackThis v1.97.7
Scan saved at 8:01:28AM,on 1/12/05
Platform:windows 98 SE ( win9x4.10.2222A)
MSIE: Internet Explorer v6.00 SP! (6.00.2800.1106)

Running Processes:
C:\windows\system\kernel32.dll
C:\windows\system\MSGSRv32.exe
C:\windows\system\mprexe.exe
C:\windows\system\mmtask.tsk
C:\windows\explorer.exe
C:\windows\system\rnaapp.exe
C:\windows\system\tapisrv.exe
C:\ProgramFiles\CommonFiles\real\update_ob\realsched.exe
C:\windows\ptsnoop.exe
C:\ProgramFiles\CommonFiles\real\update_ob\rnathchk.exe
C:\unzipped\hijackthis\hijackthis.exe

RO_HKCU\software\microsoft\internetexplorer\main,startpage=http://start.earthlink.net/
R1_HKLM\software\microsoft\internetexhrer\main,searchbar=http://www.yahoo.com/search/ie.html
R#_URLsearchHOOK:(no name)-_{CFBFAEOO-17A6-11D0-99CB-00C04FD64497}-(no file)
02-BHO:(no name)-{06849E9F-C8D7-4D59-B87D-784B7D6BEOB3}-C:\PROGRAMFILE\ADOBE\ACROBAT5.0\READER\ACTIVEX\ACROIEHELPER.OCX
02-BHO:(no name)-{53707962-6F74-2D53-2644-206D7942484F}-C:\PROGA~1\SPYBOT~1\SDHELPER.DLL
03-Toolbar:Pop Up Blocker-{D7F30B62-8269-41AF-9539-B2697FA7D77E}-C:\ProgramFiles\EarthlinkTotalAccess\Pn El.dll(file missing)
04-HKLM\..Run:[Tk Bell Exe]"C:\ProgramFiles\CommonFiles\Real\Update_OB\realsched.exe"-osboot
04-HKLM\..\Run:[countryselection]pctptt.exe
04-HKLM\..\Run:[PTSNOOP]ptsnoop.exe
08-Extracontextmanyitem:Refreshpa&ge with full QualityC:\ProgramFiles\EarthlinkTotalAccess\Accelerator\pac-page.html
08-Extra contextmenu item:Refresh pi&cture with full qualityC:\ProgramFiles\EarthlinkTotalAccess\Accelerator\\pacimage.html
09-Extra'Tools' menuitem: sun Java Console (HKLM)
09-Extra button:Related(HKLM)
09-Extra'Tools' menuitem:show& related links (HKLM)
012-PLUGIN FOR . SPOP:c:\progra~1\INTERN~\Plugins\NPDOC Box.dll
016-DPF:{D27CDB6E-AE6D-11CF-96B8-444553540000}(SHOCKWAVE FLASH OBJECT)-http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
016-DPF:{166B1BCA-3F9C-#F(C-11CF-8075-444553540000}(shockwaveactivex control)-http://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
016-DPF:{B942A249-D1E7-4C11-98AE-FCB76B08747F}(realarcade RdxIE class)-http://games-dl.real.com/gameconsole/Bundler/Cab/RealArcade RdxIE.cab
016-DPF:{9F1C11AA-197B-4942-BA54-47A8489BB47F}(update class)-http://v4.windowsupdate.microsoft.com/cab/x86/iuctl.CAB?37880.2738541667

[guestolo]

Can you access the Internet at all?

This line may indicate problems with your Pop up blocker
03-Toolbar:Pop Up Blocker-{D7F30B62-8269-41AF-9539-B2697FA7D77E}-C:\ProgramFiles\EarthlinkTotalAccess\Pn El.dll(file missing)

It may be best if you first update Hijackthis and post a fresh log
The latest version is 1.99

You can download from my signature below

Also try shutting down the Popup blocker

Let's see a fresh log afterwards

You can also try download LSP FIX to try to restore your winsock settings
Simply open the program and click FINISH and restart your computer

Best to post a fresh log first however

EDIT>>This is a dialup connection, isn't it?

[duftopia]

I have a similar message with earthlink DSL, WSCGetproviderPath failed, returning WSAEproviderfailedinit.

The people at earthlink had me restore windows me and this message still pops up on the startup and cause IE to fail.

I am running a Sony vaio pcv-rx360ds with a realtek ethernet card trying to connect to DSL, how do I recover the system to a point that it is functional, earthlink people can't seem to get me to that point.

Any help would be appreciated.
Duftopia

[guestolo]

Can you post a hijackthis log to ensure it's not malware related
Also, have you remove any spyware or malware from your computer lately?

From my signature below, download and save too a permanent folder of it's own onto your harddrive
Hijackthis 1.99.1
Open Hijackthis.exe

Do a "SCAN and Save a Log file"
A log will open in Notepad
Copy and paste the WHOLE contents of the log  here... Don't try and fix anything yet----It is all important