You have to set up a port redirection on your router to point all data comming in on port 21 to 192.168.0.1 (or whatever computer the ftp server is on) I would assume the same holds true with the remote assistance program. Something you mght wanna know if you have XP Professional. Terminal Services come installed AND TURNED ON with NO password for ADMINISTRATOR. What this means for the non tech minded, anyone can log into your computer and use it without you even knowing.