EA Download Manager Won't Install

[The_Iceman]

If anyone can help me with this problem I would be very grateful. I bought the Pre-Load of Spore online through the EA Store a few days before the game was launched but was unable to install the Download Manager. When I try to install, it gets to the point where I specify where to install on the hard drive and then two error messages pop up.

First: "CreateCacheDir(): Couldn't grant full access to: C:\Program Files\Electronic Arts\EADM\chache"

Then: "Couldn't set CachePath reg key!"

I'm using XP and tried all the suggestions customer service e-mailed to me (empty TEMP, end processes, turn off security software, run spyware scans, etc...)

Any advice would be great.

[guestolo]

I've seen a workaround posted somewhere, I'll try and find it again
In the meantime, are you positive you are clear of malware?

Just to be safe, can you do the following please
Download Hijackthis Installer from [color=\"#FF0000\"]HERE[/color]
For an alternate download location, you can try HERE
SAVE it to your desktop
Double click on HJTInstall.exe to run it
Choose Install

Hijackthis v2.0.2 will open

Under Main Menu, Select
Do a system scan and save a Log file
A log will open in Notepad
Copy and Paste the Whole log back here to the forum----It is all important!

[The_Iceman]

Thanks for the input, here is the log...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:50:44 PM, on 15/09/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\CTHELPER.EXE
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Vidéotron\Vidéotron Security Services\RPS.exe
C:\Program Files\Vidéotron\Vidéotron Security Services\rpsupdaterR.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10MT1.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Vidéotron\Vidéotron Security Services\pkR.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] D:\Creative\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo RX500] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2K1.EXE /P24 "EPSON Stylus Photo RX500" /O6 "USB001" /M "Stylus Photo RX500"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [VideotronSA.exe] "C:\Program Files\Vidéotron\Vidéotron Service Agent\VideotronSA.exe" /AUTORUN
O4 - HKLM\..\Run: [Vidéotron Security Services] "C:\Program Files\Vidéotron\Vidéotron Security Services\Rps.exe"
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Vidéotron\Vidéotron Security Services\ZkRunOnceR.exe"
O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program Files\Vidéotron\Vidéotron Security Services\IdxClnR.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\Vidéotron\Vidéotron Security Services\IdxClnR.exe"
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\MICROS~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - (no file)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - (no file)
O15 - Trusted Zone: *.avsystemcare.com
O15 - Trusted Zone: *.onerateld.com
O15 - Trusted Zone: *.safetydownload.com
O15 - Trusted Zone: *.trustedantivirus.com
O15 - Trusted Zone: *.virusschlacht.com
O15 - Trusted Zone: *.avsystemcare.com (HKLM)
O15 - Trusted Zone: *.onerateld.com (HKLM)
O15 - Trusted Zone: *.safetydownload.com (HKLM)
O15 - Trusted Zone: *.trustedantivirus.com (HKLM)
O15 - Trusted Zone: *.virusschlacht.com (HKLM)
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/softwareupdate/su/...031/CTSUEng.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1196628717717
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1196631457421
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://pix.futureshop.ca/en/ImageUploader4.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/softwareupdate/su/...15035/CTPID.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Vidéotron Security Services Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Vidéotron\Vidéotron Security Services\rpsupdaterR.exe
O23 - Service: Vidéotron Security Services Firewall (RP_FWS) - Vidéotron - C:\Program Files\Vidéotron\Vidéotron Security Services\Fws.exe

--
End of file - 7309 bytes

[guestolo]

Can I see the following
Please supply an uninstall list from Hijackthis
Open Hijackthis>>Open MISC TOOLS SECTION>>Open UNINSTALL MANAGER
Click the SAVE LIST... button
Save the list to your desktop then copy>>Paste back here the Whole contents

[The_Iceman]

ABBYY FineReader 5.0 Sprint Plus
Ad-Aware 2007
Adobe Flash Player ActiveX
Adobe Photoshop 7.0
Adobe Shockwave Player
AGEIA PhysX v7.07.24
Apple Mobile Device Support
Apple Software Update
ArcSoft Software Suite
ATI - Software Uninstall Utility
ATI Display Driver
Authentium AntiVirus SDK - 2
AVG Free 8.0
Casino Inc
CCleaner (remove only)
Creative Audio Console
EPSON CardMonitor
EPSON Copy Utility
EPSON Photo Print
EPSON PhotoStarter3.0
EPSON Printer Software
EPSON RX500 Reference Guide
EPSON Scan
EPSON Smart Panel
Eusing Free Registry Cleaner
HijackThis 2.0.2
Hoyle Casino
Hoyle Casino 3D
iTunes
Java(tm) 6 Update 3
Logitech iTouch Software
Logitech QuickCam
Mahjong Escape Ancient Japan
Mahjongg Artifacts
Mahjongg Artifacts Chapter 2
Marvell Miniport Driver
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 2.0
Microsoft Office XP Professional with FrontPage
Microsoft Visual C++ 2005 Redistributable
Microsoft XNA Framework Redistributable 1.0 Refresh
Microsoft XNA Framework Redistributable 2.0
Nero 6 Ultra Edition
neroxml
OpenAL
PerfectDisk
Photodex Presenter
PPSDKRedistributables
ProShow Gold
QuickTime
Radialpoint Security Services
RPS Ad Blocker
RPS AntiFraud
RPS AntiSpyware
RPS AntiVirus
RPS App Detector
RPS AsRealtime
RPS Backup
RPS Burn
RPS Diagnostic Utility
RPS Firewall
RPS ParentalControl
RPS Performance Tool
RPS PopupBlocker
RPS Privacy Manager
RPS RpsCore
RPS Security Cleanup
RPS Zip
ScanToWeb
Sound Blaster Audigy
Spybot - Search & Destroy
Spybot - Search & Destroy 1.5.2.20
SUPERAntiSpyware Free Edition
VIA Integrated Setup Wizard
Vidéotron Security Services
Vidéotron Service Agent 1.5.13
Windows Installer Clean Up
Windows Media Format Runtime
Windows Media Format SDK Hotfix - KB891122
Windows XP Service Pack 2
WinRAR archiver

There ya go http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/smile.gif\' class=\'bbc_emoticon\' alt=\'\' />

[guestolo]

It appears that your running at least 3 different AntiVirus software on your computer
This is not that good, I suggest that you stick with ONLY one

Having more than one actually can cause system instabilities and decrease system performance
I've never heard of Vidéotron Security Services
Is this supplied by your ISP?

[The_Iceman]

Yes, it's a variation on Freedom Anti-virus.  The reason I have AVG also is because I've had problems in the past and wanted a little more coverage.  I don't think that is what is causing my install error, because I even tried installing the EA Download Manager with all the security software turned off and I get the same error messages.  It seems most likely a Registry conflict or cache issue based on the error I received.

[guestolo]

Okay, here's the problem
This is the troubleshooting guide for EA Games downloader
One step is disabling Security software
You have multiple security programs installed, sometimes just disabling them isn't enough

Now, here is a Note on installing AVG 8 from one of the FAQ database

Remove possible conflicting applications
If you are using an application which might be in conflict with AVG, please disable it or uninstall it completely before running the installation. In general, AVG may conflict with such application, that provides similar or same functionality as one of the AVG components. This is especially important for other programs with one or more of these features:

    * real-time protection against viruses (same as AVG Resident Shield)
    * monitoring or control of network traffic (same or similar to AVG Firewall)
    * checking or filtering of e-mails (same or similar to AVG E-mail Scanner)
    * checking of websites, web content filters (same or similar to AVG Web Shield)

I suggest that if your going to keep Freedom from your ISP
You uninstall AVG 8 then reboot your computer

Afterwards:
I also see the following in your Add and REmove programs
Authentium AntiVirus SDK - 2
Is this part of your ISP AV?

I don't think so as I see the following which are probably related
Radialpoint Security Services
RPS Ad Blocker
RPS AntiFraud
RPS AntiSpyware
RPS AntiVirus
RPS App Detector
RPS AsRealtime
RPS Backup
RPS Burn
RPS Diagnostic Utility
RPS Firewall
RPS ParentalControl
RPS Performance Tool
RPS PopupBlocker
RPS Privacy Manager
RPS RpsCore
RPS Security Cleanup
Vidéotron Security Services
Vidéotron Service Agent 1.5.13

You can check multiple other AV scanners and read FAQ and see the recommendation of installing more than one AV
Here's a quote from a reputable company
Kaspersky's

Please remove any previous Anti-Virus/ Spyware software from your computer. Failure to do so will cause system instabilities.

Kaspersky's actually does a check for incompatible software, and will prompt you to uninstall it before installing it's software

Here's a quote from the popular Avast free

Should I remove other anti-virus programs (Norton Antivirus, McAfee, AVG, Kaspersky Antivirus etc.) before installing avast!?
Answer

Yes. Using two or more antivirus programs can cause problems and the operating system may become unstable. For many products there is uninstall utility available on vendor's website.

What I was hoping is that you would decide to Only keep one AV installed and uninstall the others
Rebooting
Come back here and post a fresh hijackthis log
Then we can clean some leftovers from your log and see if that helps

Let me know what you decide

[The_Iceman]

I`ll take your advice and uninstall AVG (since the Videotron Security Service is part of my cable package) when I get home from work.  However, today I received an e-mail from EA support mentioning that I should check to make sure that I`m set as admin because that may be why it says something about couldn`t grant access in the error message.  

I really appreciate the help and I`ll let you know if those tips help.

[The_Iceman]

Hi again,

So I uninstalled AVG, rebooted, double checked that I am in fact the admin.  However, I still get the same error http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/sad.gif\' class=\'bbc_emoticon\' alt=\'\' />

Here's the log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:43:45 PM, on 16/09/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Vidéotron\Vidéotron Security Services\Fws.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\CTHELPER.EXE
C:\Program Files\Vidéotron\Vidéotron Service Agent\VideotronSA.exe
C:\Program Files\Vidéotron\Vidéotron Security Services\Rps.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Vidéotron\Vidéotron Security Services\rpsupdaterR.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Vidéotron\Vidéotron Security Services\pkR.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] D:\Creative\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo RX500] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2K1.EXE /P24 "EPSON Stylus Photo RX500" /O6 "USB001" /M "Stylus Photo RX500"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [VideotronSA.exe] "C:\Program Files\Vidéotron\Vidéotron Service Agent\VideotronSA.exe" /AUTORUN
O4 - HKLM\..\Run: [Vidéotron Security Services] "C:\Program Files\Vidéotron\Vidéotron Security Services\Rps.exe"
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Vidéotron\Vidéotron Security Services\ZkRunOnceR.exe"
O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program Files\Vidéotron\Vidéotron Security Services\IdxClnR.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\Vidéotron\Vidéotron Security Services\IdxClnR.exe"
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\MICROS~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - (no file)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - (no file)
O15 - Trusted Zone: *.avsystemcare.com
O15 - Trusted Zone: *.onerateld.com
O15 - Trusted Zone: *.safetydownload.com
O15 - Trusted Zone: *.trustedantivirus.com
O15 - Trusted Zone: *.virusschlacht.com
O15 - Trusted Zone: *.avsystemcare.com (HKLM)
O15 - Trusted Zone: *.onerateld.com (HKLM)
O15 - Trusted Zone: *.safetydownload.com (HKLM)
O15 - Trusted Zone: *.trustedantivirus.com (HKLM)
O15 - Trusted Zone: *.virusschlacht.com (HKLM)
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/softwareupdate/su/...031/CTSUEng.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1196628717717
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1196631457421
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://pix.futureshop.ca/en/ImageUploader4.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/softwareupdate/su/...15035/CTPID.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Vidéotron Security Services Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Vidéotron\Vidéotron Security Services\rpsupdaterR.exe
O23 - Service: Vidéotron Security Services Firewall (RP_FWS) - Vidéotron - C:\Program Files\Vidéotron\Vidéotron Security Services\Fws.exe

--
End of file - 7142 bytes


Let me know what you think.

[The_Iceman]

I realized that I must have already installed the EA Download Manager in the past since I downloaded the Spore Creature Creator.  So I followed the support site instructions and manually uninstalled any signs of the old installation including the registry items.  Could I have missed something which is causing a conflict

[The_Iceman]

This is the latest advice EA Support sent me:

"If you have any other applications that may prevent your registry from being edited, you will need to disable them before installing the EADM."

Ok what applications might these be?

[guestolo]

Do a "System scan only" with Hijackthis and put a check next to these entries:

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)

O15 - Trusted Zone: *.avsystemcare.com
O15 - Trusted Zone: *.onerateld.com
O15 - Trusted Zone: *.safetydownload.com
O15 - Trusted Zone: *.trustedantivirus.com
O15 - Trusted Zone: *.virusschlacht.com
O15 - Trusted Zone: *.avsystemcare.com (HKLM)
O15 - Trusted Zone: *.onerateld.com (HKLM)
O15 - Trusted Zone: *.safetydownload.com (HKLM)
O15 - Trusted Zone: *.trustedantivirus.com (HKLM)
O15 - Trusted Zone: *.virusschlacht.com (HKLM)


After you have ticked the above entries, close All other open windows
Including this one
Leave Hijackthis open and click FIX CHECKED
OK the prompt and exit Hijackthis

Access your Add and REmove Programs
Keep all browser windows closed
Remove
Javaâ„¢ 6 Update 3
We'll update this in a bit


Reboot your computer

Back in Windows
[color=\"blue\"]Updating Java:[/color]

• Download the latest version of  Java Runtime Environment (JRE) 6.
  
• Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 7".
  
• Click the "Download" button to the right.
  
• In the Window that opens, select Windows,>>Check the "agree" box and click Continue.
  
• Click on the link to download Windows Offline Installation and save to your desktop.
  
  
• Then from your desktop double-click on jre-6u7-windows-i586-p.exe that you downloaded to install the newest version.
  

I would like a double check to see if there are any leftover malware residuals
download Malwarebytes' Anti-Malware from Here or Here
Save the installer to desktop

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Full Scan", then click Scan.
     
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
     
  
• Make sure that everything is checked, and click Remove Selected.
      * When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
     
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.

Post back all the following please

1. Post the log from MBAM
2. Post a fresh hijackthis log

Then we'll try an alternative to installing the download manager