Bloodhound

[guestolo]

can you do the following again
These will remain as long as SpySweeper allow them
If it's not totally disabled
If you get a prompt by Spysweeper allow any change
Please read your help files to disable it completely, they should be included with your version of SpySweeper

Do a "System scan only" with Hijackthis and put a check next to these entries:

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - Startup: PowerReg Scheduler V3.exe

O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://anu.popcap.com/games/popcaploader_v6.cab


After you have ticked the above entry, close All other open windows
Leave Hijackthis open and click FIX CHECKED
OK the prompt and exit Hijackthis

Reboot your computer

Post back a fresh hijackthis log

The prompt you are getting is probably from Norton's AV or windows updates
Most like Norton's
Are you planning on returning your version of McAfee's
If not, I would uninstall Norton's completely and reinstall McAfee's
As you paid for the one year
Then make sure the firewall built into XP is turned on in your Control panel
If, like many others, you don't want to use the XP firewall
Post back and I can supply you with a link to a free firewall software

[Heather]

when I tried to do a system scan only, these items no longer appear. I posted a HJT log this morning, shall I re post it?

[guestolo]

Yes please, but do a fresh Scan and save logfile

[Heather]

new log, I think I failed to reboot before posting last

Logfile of HijackThis v1.99.1
Scan saved at 7:56:27 PM, on 4/24/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\Verizon Online\SupportCenter\bin\mpbtn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKCU\..\Run: [Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID {DA9935BA-22F7-44ee-BD12-BD8B87700BEA}
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Exif Launcher.lnk = ?
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.truedoc.com/activex/tdserver.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - http://us.games2.yimg.com/download.games.y...ctl_0_0_0_1.ocx
O16 - DPF: {87056D28-9730-4A47-B9F9-7E890B62C58A} (WildfireActiveXHost Class) - http://www.gamehouse.com/games/tumblebugs/axhost.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/.../ymmapi_416.dll
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,19/mcgdmgr.cab
O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://download.games.yahoo.com/games/web_...outLauncher.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.Email Removed/downloads/aol/unagi/ampx_en_dl.cab\' target=\'_blank\' rel=\'nofollow\'>http://pdl.stream.Email Removed/downloads/aol/unagi/ampx_en_dl.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

[guestolo]

Actually, I realized after you posted that the last 2 logs prior to this were the same log

That looks good
Can you do the following if everything is running better

Final Cleanup
We should flush all your restore points to ensure you don't restore any nasties that may be sitting idle

Go to START>>RUN>>In the open field
Type in

msconfig
Click OK
Click the "Launch System Restore" button
On the Left hand side click on "System Restore Settings"
Put a Check in "Turn off System Restore"
Apply it and OK out of there>>Reboot your computer
[/list]                          
Back in Windows, Go back and take the check out of "Turn off system restore"
This will reenable the System Restore feature and creates a new restore point

                 [indent][color=\"#CC0000\"]Protect yourself against Future Attacks[/color][/i][/b][/indent]
*Install  SpywareBlaster 3.5.1 by JavaCool  

*Will block bad ActiveX Controls
*Block Malevolent cookies in Internet Explorer and Firefox
*Restrict actions of potentially dangerous sites in Internet Explorer

After installation, Check for updates and then click the "Enable all protection"
"Check for updates every couple of weeks"
after every update just simply click the "enable protection on all unprotected items"
                   
*Make sure your Anti-Virus software is always kept up to date and actively running in the background

*Keep up to date on Windows updates (High Priorities)
This is the most important step in keeping your system secure
In addition: If you have Microsoft Office installed
 Make sure you keep up on security updates
You will find a link at Windows Updates named "Office Family"

*Make sure your Firewall is enabled and running
A Firewall is also very important
This provides a line of defense against someone who might try to access your computer without your permission

+ I would opt to hold onto Ewido
Ewido will become a Limited free version in a couple weeks, but it's still a great scanner to update and run once a month

You can go back and reenable the protections from SpySweeper

Go ahead and delete
SmitfraudFix.zip and folder
SmitRem.exe and folder
The files created by both
C:\Smitfiles.txt and rapport.txt

Hold onto Hijackthis and the backup folder
In a week or so, if your still happy with the way everything is running
Open Hijackthis>>Open Misc tools sections>>>Use the scroll bar and scroll down too
"Uninstall Hijackthis & Exit"
Then manually remove Hijackthis.exe and the backup folder

Stay safe  http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/biggrin.gif\' class=\'bbc_emoticon\' alt=\'\' />

[Heather]

NICE, my desk top loaded much faster this time.
I did the system restore with no problem
I agree that I would want to go ahead and use the firewall you suggest rather than the XP firewall, you said you have a link?
when I uninstall Norton, do I just do the uninstall wizard or is there a more in-depth un install
again THANK YOU, you are my hero

[guestolo]

Yes, use the uninstall wizard or the add/remove programs
If it won't uninstall completely
Try this page
http://service1.symantec.com/SUPPORT/tsgen...005033108162039

After it is uninstalled
Install McAfee's, if this is what your planning on using for an AV

Once you have that fully installed
Try this firewall, see if you like it
http://www.sunbelt-software.com/Kerio.cfm

The full version will become a free limited version after 30 days

Once you have your new firewall installed, go ahead and make sure that the one built into XP is turned off
in the Windows control panel

[Heather]

ok, it all seems to be functioning properly. I sure do appreciate the time and effort you put in to help all of us out. have a great day! God Bless You.
Heather

[guestolo]

Good work, I'll lock this topic as your problems appear resolved
take care  http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/smile.gif\' class=\'bbc_emoticon\' alt=\'\' />