MSN Messenger

[jen3ca]

hello again

my boyfriends computer is mesing up msn messenger wont sign in it says "signing into msn failed because the service is temporarily unavailable. please try again later. error code:80090305"

the version of the msn messenger we are using is 7
here is the high jack this log:
Logfile of HijackThis v1.99.1
Scan saved at 1:50:25 PM, on 08/23/2006
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WEBSCANX.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHSERV.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSSTAT.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHWEBSV.EXE
C:\WINDOWS\CWD3DSND.EXE
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OSA.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\CONFWIZ.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\PROGRAM FILES\MOZILLA FIREFOX\FIREFOX.EXE
C:\MY DOCUMENTS\DOWNLOADS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN TOOLBAR\01.01.2607.0\MSGR.EN-US.EN-CA\MSNTB.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\Windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\Windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [AvconsoleEXE] C:\Program Files\Network Associates\McAfee VirusScan\avconsol.exe /minimize
O4 - HKLM\..\Run: [PCHealth] C:\Windows\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Vshwin32EXE] C:\Program Files\Network Associates\McAfee VirusScan\VSHWIN32.EXE
O4 - HKLM\..\Run: [VsStatEXE] C:\Program Files\Network Associates\McAfee VirusScan\VSSTAT.EXE /SHOWWARNING
O4 - HKLM\..\Run: [McAfeeWebScanX] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WebScanX.Exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [avast! Web Scanner] C:\PROGRA~1\ALWILS~1\AVAST4\ASHWEBSV.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [Vshwin32EXE] C:\Program Files\Network Associates\McAfee VirusScan\VSHWIN32.EXE
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [McAfeeWebScanX] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WebScanX.Exe /RUNSERVICES
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [avast!] C:\Program Files\Alwil Software\Avast4\ashServ.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: Crystal 3D Audio Control.lnk = C:\WINDOWS\CWD3DSND.EXE
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Startup: Pervasive.SQL Workgroup Engine.lnk = C:\PVSW\Bin\w3dbsmgr.exe
O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} (Personal System Administrator Control) - http://206.65.172.231/check/netset//install/gtdowngc.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Email Removed Attachments Control) - http://by13fd.bay13.Email Removed.msn.com/activex/HMAtchmt.ocx
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab

[eXclusive]

Check your internet,,,
try to download messenger again,,,
try with other e-mail,,,
try to download an older version of messenger and see of tht works,,,
if u still have windows messenger (the oldest version) try too see of that one works,,,
download windows live messenger 8.0,,,


does his messenger ever have worked? http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/blink.gif\' class=\'bbc_emoticon\' alt=\':blink:\' />
+ I think ME is too old for messenger 7.0 http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/laugh.gif\' class=\'bbc_emoticon\' alt=\':lol:\' />

[Snowy456]

i have tried all of what you suggusted, the problem is that in internet explorer the cipher strength is at 0-bit i need to get it to the normal 128-bit other then that everything is fine

msn messenger 7.0 works on win 98 i am also sure that it will work on windows ME. Also windows live messenger is for windows XP only.

I have a few ideas that might work, but any other ideas would be appreciated.

[eXclusive]

re-install your computer http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/cool.gif\' class=\'bbc_emoticon\' alt=\'B)\' /> ?

[guestolo]

Hi jen3ca
I see you are running 2 AntiVirus software on your computer
This is never a good idea, running 2 or more active av's protections in the background can cause conflicts with each other and decrease system stability
I recommend you uninstall one and keep the one your happiest with

Post back a fresh hijackthis log afterwards