Author Topic: Computer freezing when trying to capture  (Read 2309 times)

Offline guestolo

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Computer freezing when trying to capture
« Reply #20 on: June 04, 2008, 05:23:25 PM »
That error looks like it may be related to your Nvidia drivers

Can you go to START>>RUN>>type in dxdiag

After it loads
Under the Display tab supply the following info, Exactly as found
Supply NAME>>VERSION>>DATE

Under the System tab supply Direct X Version:
and Page File:


Can you also
supply an uninstall list from Hijackthis
Open Hijackthis>>Open MISC TOOLS SECTION>>Open UNINSTALL MANAGER
Click the SAVE LIST... button
Save the list to your desktop then copy>>Paste back here the Whole contents

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Offline mengskx

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Computer freezing when trying to capture
« Reply #21 on: June 04, 2008, 06:59:22 PM »
Name: NVIDIA GeForce 8600 GT
Version: 6.14.0011.7516
Date: 5/2/2008

Direct X Version: Direct 9.0c (4.09.0000.0904)
Page File: 470MB used, 1988MB available

ABBYY FineReader 6.0 Sprint
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Offline guestolo

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Computer freezing when trying to capture
« Reply #22 on: June 04, 2008, 07:31:48 PM »
Looks as if you left WinAvi installed, I thought you tried uninstalling it and just going with Pinnacle at one time?

Also, I thought you removed your ATI card and installed a Nvidia, is this the route you definitely took?
I still see the following in your add and remove programs
ATI - Software Uninstall Utility
ATI Catalyst Control Center
ATI Catalyst Registration
ATI Control Panel
ATI Display Driver

Let me know the above, we might have to resort to a drive cleaner if you didn't uninstall all drivers properly

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Offline mengskx

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Computer freezing when trying to capture
« Reply #23 on: June 04, 2008, 09:16:41 PM »
[quote name=\'guestolo\' post=\'430191\' date=\'Jun 4 2008, 07:31 PM\']Looks as if you left WinAvi installed, I thought you tried uninstalling it and just going with Pinnacle at one time?

Also, I thought you removed your ATI card and installed a Nvidia, is this the route you definitely took?
I still see the following in your add and remove programs
ATI - Software Uninstall Utility
ATI Catalyst Control Center
ATI Catalyst Registration
ATI Control Panel
ATI Display Driver

Let me know the above, we might have to resort to a drive cleaner if you didn't uninstall all drivers properly[/quote]

I thought I did uninstall ATI but I do still get messages about it for some reason, I guess its not fully uninstalled. I will remove WinAvi
Please instruct me of how to fully remove ATI

Offline guestolo

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Computer freezing when trying to capture
« Reply #24 on: June 04, 2008, 09:54:30 PM »
Can you let me know what you meant by, you thought you uninstalled them

Did you run ATI - Software Uninstall Utility from Add and Remove programs and try removing all the software?

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Offline mengskx

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Computer freezing when trying to capture
« Reply #25 on: June 04, 2008, 10:10:00 PM »
[quote name=\'guestolo\' post=\'430207\' date=\'Jun 4 2008, 09:54 PM\']Can you let me know what you meant by, you thought you uninstalled them

Did you run ATI - Software Uninstall Utility from Add and Remove programs and try removing all the software?[/quote]

I went to my Device Manager > Display Adapters then right clicked the ATI video card and uninstalled. I only see NVIDIA GE Force 8600 GT for my display adapters now. I didn't do anything in Add or Remove programs.
« Last Edit: June 04, 2008, 10:11:29 PM by mengskx »

Offline guestolo

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Computer freezing when trying to capture
« Reply #26 on: June 04, 2008, 10:19:47 PM »
Can you try removing the old drivers of ATI from Add and Remove programs
Use the ATI software uninstall utility
Reboot afterwards

Let me know how it goes

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Offline mengskx

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Computer freezing when trying to capture
« Reply #27 on: June 04, 2008, 11:19:26 PM »
[quote name=\'guestolo\' post=\'430211\' date=\'Jun 4 2008, 10:19 PM\']Can you try removing the old drivers of ATI from Add and Remove programs
Use the ATI software uninstall utility
Reboot afterwards

Let me know how it goes[/quote]

I didn't get any messages from ATI when I restarted my computer this time.

Someone from the videohelp forum suggested this:
"Your captured file is probably corrupted which causes troubles for the preview (if u know what i mean) you have to disable this option but i can't remember how now.Google is your friend.

edit:
i remember now (because i have noted it somewhere laugh.gif )

go to: start>run & type in: REGSVR32 /U SHMEDIA.DLL

hopefully that'll solve your problem"


Should I test capturing and opening the folder where I got the error or try what he suggested?

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Computer freezing when trying to capture
« Reply #28 on: June 04, 2008, 11:32:50 PM »
Did all of this remove from Add and Remove programs?
ATI - Software Uninstall Utility
ATI Catalyst Control Center
ATI Catalyst Registration
ATI Control Panel
ATI Display Driver

If not, remove what is left and reboot
Quote
Should I test capturing and opening the folder where I got the error or try what he suggested?
Sure, why not test capturing, then try what else what suggested with unregistering that file

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Offline mengskx

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Computer freezing when trying to capture
« Reply #29 on: June 05, 2008, 04:36:27 PM »
[quote name=\'guestolo\' post=\'430215\' date=\'Jun 4 2008, 11:32 PM\']Did all of this remove from Add and Remove programs?
ATI - Software Uninstall Utility
ATI Catalyst Control Center
ATI Catalyst Registration
ATI Control Panel
ATI Display Driver

If not, remove what is left and reboot

Sure, why not test capturing, then try what else what suggested with unregistering that file[/quote]

ATI is gone. I tried capturing and unregistering that file and when I went to open the folder and clicked the movie the blue screen came back.

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Computer freezing when trying to capture
« Reply #30 on: June 05, 2008, 10:57:13 PM »
I feel a little iffy that you have a corrupt install of your Nvidia drivers
Can you try the following

Download Drive Cleaner Pro>>Save this zip file
From the following link
http://downloads.guru3d.com/download.php?det=745#download
Extract the contents to it's own folder on desktop
Then Install it
Don't run it yet

Redownload the drivers for  your Video card from the following link and save them too desktop
http://www.nvidia.com/object/winxp_175.16_whql.html
Again, don't install them yet

Print the rest of these instructions, or save them to a text file on desktop for reference

Disconnect the Internet Cable from the back of your computer, leave it disconnected till we have finished the new installation of your Nvidia drivers

Access your Add and remove programs,
Remove "NVIDIA Drivers"
Allow them to uninstall completely
Afterwards, it's important that you than reboot your computer into SAFE MODE
Once you are in safe mode, please continue with the following

In safe mode
Open Device manager and  uninstall any reference to Nvidia or ATI
Don't reboot the computer
Open Drive Cleaner pro from the shortcut on desktop

Put a tick in "Select Multiple Cleaning Filters"
Tick the following
--In the drop down menu select anything to do with ATI then click the ADD button
Continue till you have all ATI selections added
Then do the same with ONLY the Nvidia selection
After you have added all ATI and the Nvidia selection click START
YES to the prompt

When done, reboot the computer back to Normal windows
If you get a Hardware found message, just cancel it out, we'll install the drivers manually

After you have cancelled All hardware prompts,
Double click on the Nvidia drivers installer on desktop to install the latest drivers, follow the prompts
When successfully installed, shut down computer
Reconnect Internet cable
Restart computer

Back in Windows, reset screen resolution, etc...

Any problems afterwards?
« Last Edit: June 05, 2008, 11:02:34 PM by guestolo »

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Offline mengskx

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Computer freezing when trying to capture
« Reply #31 on: June 05, 2008, 11:52:32 PM »
Did everything then tried going back to the folder and opening a video and got the blue screen again.

Offline guestolo

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Computer freezing when trying to capture
« Reply #32 on: June 06, 2008, 12:33:46 AM »
Same blue screen?
I'm out of ideas, maybe the other threads you have going on the other forums may be able to help
But I really don't know why all the problems

You could try downloading an older archived driver for Nvidia and uninstall the driver you have and install the older one, see if that helps, besides that, I'll remind you, I'm not into Capturing or video software that much
Not sure how much I can really help???

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