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Offline seamansilk

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« on: July 14, 2008, 02:48:46 PM »
CD Burners won't burn anymore - Can read from the drives
Help is appreciated http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/sad.gif\' class=\'bbc_emoticon\' alt=\':(\' />

Many Thanks
<Email removed>

NEC DVD_RW ND-2510 USB external
ASUS CRW-4832AS internal
HL-DT-ST DVD-ROM GDR8163B internal


Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"Class"="CDROM"
@="DVD/CD-ROM drives"
"EnumPropPages32"="MmSys.Cpl,MediaPropPageProvider"
"Installer32"="storprop.dll,DvdClassInstaller"
"SilentInstall"="1"
"NoInstallClass"="1"
"TroubleShooter-0"="hcp://help/tshoot/tsdrive.htm"
"Icon"="-51"
"UpperFilters"=hex(7):70,00,77,00,64,00,5f,00,32,00,6b,00,00,00,00,00
"UpperFilters.Bak"=hex(7):47,00,45,00,41,00,52,00,41,00,73,00,70,00,69,00,57,\
  00,44,00,4d,00,00,00,00,00
"LowerFilters.Bak"=hex(7):50,00,78,00,48,00,65,00,6c,00,70,00,32,00,30,00,00,\
  00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01
"DriverDate"="7-1-2001"
"DriverVersion"="5.1.2535.0"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000\DigitalAudio]
"RegistryVersion"=dword:00000001
"NumberOfBuffers"=dword:00000008
"SectorsPerRead"=dword:00000010
"SectorsPerReadMask"=dword:ffffffff
"CDDASupported"=dword:00000001
"CDDAAccurate"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0001]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01
"DriverDate"="7-1-2001"
"DriverVersion"="5.1.2535.0"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0001\DigitalAudio]
"RegistryVersion"=dword:00000001
"NumberOfBuffers"=dword:00000008
"SectorsPerRead"=dword:00000010
"SectorsPerReadMask"=dword:ffffffff
"CDDASupported"=dword:00000001
"CDDAAccurate"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0002]
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01
"DriverDate"="7-1-2001"
"DriverVersion"="5.1.2535.0"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0002\DigitalAudio]
"RegistryVersion"=dword:00000001
"NumberOfBuffers"=dword:00000008
"SectorsPerRead"=dword:00000010
"SectorsPerReadMask"=dword:ffffffff
"CDDASupported"=dword:00000001
"CDDAAccurate"=dword:00000000
« Last Edit: July 18, 2008, 08:36:35 AM by guestolo »
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Offline guestolo

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« Reply #1 on: July 14, 2008, 07:52:40 PM »
What operating system are you using?
What program are you using to burn with?

Are you saying you have 3 different burners and none will burn to CD-R only?

Have you tried different media>>Different type of CD's?
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Offline seamansilk

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« Reply #2 on: July 16, 2008, 08:12:50 AM »
[quote name=\'guestolo\' post=\'436670\' date=\'Jul 14 2008, 09:07 PM\']What operating system are you using?
What program are you using to burn with?

Are you saying you have 3 different burners and none will burn to CD-R only?

Have you tried different media>>Different type of CD's?[/quote]

Hello - Many thanks for your reply

All Media is fine.

I'm using Sonic & Roxio to burn and both programs do not see a recorable drive. However, they can read from the drives.

Operating system is XP with service pack #3

NEC DVD_RW ND-2510 USB external
ASUS CRW-4832AS internal
HL-DT-ST DVD-ROM GDR8163B internal

Thanks for your help
Steve
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Offline guestolo

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« Reply #3 on: July 16, 2008, 06:40:30 PM »
Can you do the following
Access your Device manager
Right click on MyComputer>>Select Properties>>select Hardware tab>>select
Device Manager

Expand CD/DVD Roms
Are all drives recognized, can you right click on each drive and select properties
Are all drives working properly, any error codes?

When did you first notice this happening? Any new software installed?
Any new CD or DVD drive installed?

Are all drives recognized in MyComputer?
If all, or any are recognized in MyComputer
Can you right click on your drive(s)
Select Properties>>Recording tab
Ensure there is a check in "Enable CD Recording on this drive"

Did Sonic, Roxio come preinstalled with your system?
Do you know what versions they are?

Sorry about all the questions, but it all may be of some help

Can you also do the following
We have a backup of that registry export you first posted
Can you additionally export the following

===Open Notepad (START>>>RUN>>>type in notepad)
Hit OK
Copy the contents of the CODE box, not including the word "code"
Paste it to the empty Notepad file
In Notepad click FILE>>SAVE AS
IMPORTANT>>>Change the Save as Type to All Files.
Name the file as export2.bat

Save this file on the desktop
 
Code: [Select]
regedit /e export2.txt "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD Burning\Drives"
export2.txt

Double click on export2.bat
Post back the contents of the text file that opens
« Last Edit: July 16, 2008, 08:27:02 PM by guestolo »
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Offline seamansilk

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« Reply #4 on: July 17, 2008, 04:04:43 PM »
Thanks again for helping

Only found out about the problem when I tried to create a DVD for my reunion a few days ago.
I did install several programs since creating my last good DVD's

CD properties do not show RECORDING - shows only autoplay, hardware * sharing
see hardware results below

Looks like the problem lies with the registry - big difference - my desktop is missing the BURNING info in the reg that my laptop has

My DESKTOP with drive problem
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD Burning\Drives]

My Laptop DVD-RW is OK and all software works fine including ROXIO & SONIC
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD Burning\Drives]
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD Burning\Drives\Volume{37a8fe16-30cd-11db-9c67-806d6172696f}]
"Drive Type"=dword:00000001
"CurrentCDWriteSpeed"=dword:ffffffff
"MaxCDWriteSpeed"=dword:00000018


The drives in my desktop computer show up fine when right click CD icons

HDS7280800PLAT - disk drive
Generic USB CF reader USB Device disk drive
Generic USB MS reader USB Device disk drive
Generic USB SD reader USB Device disk drive
Generic USB SM reader USB Device disk drive

HITACHI_DK23FA-80 USB Device  disk drive
ASUS CRW-4832AS DVD/CD-ROM Drive
HL-DT-ST DVD-ROM GDR8163B DVD/CD-ROM Drive
NEC DVD_RW-2510A USB Device DVD/CD ROM Drive

ROXIO Easy Creator ver 6
I reinstalled the software with the same problem

SONIC - a limited version came with the system
same prob as Roxio


==================================
[quote name=\'guestolo\' post=\'437025\' date=\'Jul 16 2008, 07:55 PM\']Can you do the following
Access your Device manager
Right click on MyComputer>>Select Properties>>select Hardware tab>>select
Device Manager

Expand CD/DVD Roms
Are all drives recognized, can you right click on each drive and select properties
Are all drives working properly, any error codes?

When did you first notice this happening? Any new software installed?
Any new CD or DVD drive installed?

Are all drives recognized in MyComputer?
If all, or any are recognized in MyComputer
Can you right click on your drive(s)
Select Properties>>Recording tab
Ensure there is a check in "Enable CD Recording on this drive"

Did Sonic, Roxio come preinstalled with your system?
Do you know what versions they are?

Sorry about all the questions, but it all may be of some help

Can you also do the following
We have a backup of that registry export you first posted
Can you additionally export the following

===Open Notepad (START>>>RUN>>>type in notepad)
Hit OK
Copy the contents of the CODE box, not including the word "code"
Paste it to the empty Notepad file
In Notepad click FILE>>SAVE AS
IMPORTANT>>>Change the Save as Type to All Files.
Name the file as export2.bat

Save this file on the desktop
 
Code: [Select]
regedit /e export2.txt "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD Burning\Drives"
 export2.txt

Double click on export2.bat
Post back the contents of the text file that opens[/quote]
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Offline guestolo

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« Reply #5 on: July 17, 2008, 06:26:02 PM »
I would of liked a bit more information
was there any error codes in Device manager?

The problem may lie within older version of Roxio, but for now, can you try the following please

Can you disconnect your External USB CD/DVD drive

Afterwards
Open Notepad (START>>>RUN>>>type in notepad)
Hit OK
Copy the contents of the CODE box, not including the word "code"
Paste it to the empty Notepad file
In Notepad click FILE>>SAVE AS
IMPORTANT>>>Change the Save as Type to All Files.
Name the file as fix.reg

Save this file on the desktop
Ensure to copy from REGEDIT4 and down in the code box

 
Code: [Select]
REGEDIT4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"=-
"UpperFilters.Bak"=-
"LowerFilters.Bak"=-

Double click on fix.reg and allow to add/merge to the registry at the prompt
Do not reboot the computer yet

Instead
Access Device manager
Right click on MyComputer>>Select Properties>>select Hardware tab>>select
Device Manager
Expand CD/DVD Roms

Right click on each drive and choose Uninstall
Don't reboot until all are removed
Then reboot the computer

Windows should detect both after bootup
See if that helps

If not, you may have to redo that procedure, but this time
Download latest PXEngine first and unzip and install it
Here's instructions
http://kb.roxio.com/content/kb/General%20I...mation/000008GN

Let me know if that helps
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Offline seamansilk

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« Reply #6 on: July 17, 2008, 07:01:51 PM »
Thanks - It works

How can I repay you ?

Steve
<Email removed>

============================
[quote name=\'guestolo\' post=\'437192\' date=\'Jul 17 2008, 07:41 PM\']I would of liked a bit more information
was there any error codes in Device manager?

The problem may lie within older version of Roxio, but for now, can you try the following please

Can you disconnect your External USB CD/DVD drive

Afterwards
Open Notepad (START>>>RUN>>>type in notepad)
Hit OK
Copy the contents of the CODE box, not including the word "code"
Paste it to the empty Notepad file
In Notepad click FILE>>SAVE AS
IMPORTANT>>>Change the Save as Type to All Files.
Name the file as fix.reg

Save this file on the desktop
Ensure to copy from REGEDIT4 and down in the code box

 
Code: [Select]
REGEDIT4
 
 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
 "UpperFilters"=-
 "UpperFilters.Bak"=-
 "LowerFilters.Bak"=-

Double click on fix.reg and allow to add/merge to the registry at the prompt
Do not reboot the computer yet

Instead
Access Device manager
Right click on MyComputer>>Select Properties>>select Hardware tab>>select
Device Manager
Expand CD/DVD Roms

Right click on each drive and choose Uninstall
Don't reboot until all are removed
Then reboot the computer

Windows should detect both after bootup
See if that helps

If not, you may have to redo that procedure, but this time
Download latest PXEngine first and unzip and install it
Here's instructions
http://kb.roxio.com/content/kb/General%20I...mation/000008GN

Let me know if that helps[/quote]
« Last Edit: July 18, 2008, 08:37:24 AM by guestolo »
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Offline guestolo

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« Reply #7 on: July 17, 2008, 07:05:57 PM »
Can you let me know what part worked for you please
Or what combination of fixes you tried
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Offline guestolo

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« Reply #8 on: July 17, 2008, 09:11:18 PM »
Sorry, I should of said
Did you need to do anything from the link I supplied?
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Offline seamansilk

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« Reply #9 on: July 18, 2008, 08:06:38 AM »
The final step, executing Roxio Engine_v6.2.0.134.exe made all ROXIO modules functioned properly. Before that, only the drag-to-disk module worked properly.
Thanks again
Steve

=====
[quote name=\'guestolo\' post=\'437206\' date=\'Jul 17 2008, 10:26 PM\']Sorry, I should of said
Did you need to do anything from the link I supplied?[/quote]
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Offline guestolo

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« Reply #10 on: July 18, 2008, 08:15:19 AM »
Quote
How can I repay you ?

You just did, thanks for letting me know what worked  http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/smile.gif\' class=\'bbc_emoticon\' alt=\':)\' />
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