No start up menu or icons

[guestolo]

Please post the results in your next reply.

Referring to the computer we ran ComboFix on, if you have not totally uninstalled Eset yet, or even if you did, do you know what files/folders that Eset found?
If not, take a look and see if the following exists
C:\Program Files\EsetOnlineScanner\log.txt

If it does, can you post the results of log.txt please

the other computer would not let me run anything either from disc or usb. the only access is through task manager.

If you have tried to boot from the CD, and you Entered Windows, than you didn't properly download/burn the ISO image from Dr.Web
An ISO file must be recorded as an Image file, do you know how to burn an Image file
You can NOT burn it as a regular Data file

In addition, you must set the Bios to boot from CD first, did you do that?
The latest version of Dr.Web Live CD as I'm typing this in NOW
09-08-31     12:20:00 AM ensure to always download the latest

[jamieboy]

in this computer there is no log text as i un-installed it at the end.
the other computer the disc works ok in this computer but not in the other,it just carries on to the log in page.even after pressing f12 boot from cd it still wont do it.

[guestolo]

Are you using a USB keyboard?
Have you been in the bios and set CD to boot first?
If you do get into the bios and using a USB keyboard, Is USB legacy support enabled? If not, enable it

If you can't even get into the bios, try a different keyboard, not USB but go with PS2 connection if you have access to one

[jamieboy]

ok, managed to get dr web running, just doing the scan now

[jamieboy]

ran the full scan but no log produced and computer still the same.

[guestolo]

Wow, I was hoping you could give me a better description than that
Did Dr.Web find anything? Did you take note of anything? Did you tell it to cure or delete anything?

Can you boot your computer to safe mode?

[jamieboy]

i ran dr web in normal mode where it kept freezing after a hour.When i ran it in safe mode it did the full scan but never gave a option to delete or produce a log.Only the option to go back to the starting menu.
i can get it to start in safe mode but there is still the same problem with task manager the only option.

[guestolo]

[quote name=\'jamieboy\' post=\'465089\' date=\'Sep 3 2009, 02:15 PM\']i ran dr web in normal mode where it kept freezing after a hour.When i ran it in safe mode it did the full scan but never gave a option to delete or produce a log.Only the option to go back to the starting menu.
i can get it to start in safe mode but there is still the same problem with task manager the only option.[/quote]

I'm confused, Dr. Web Live Cd is a tool you boot into and run it's scan before Windows loads
How are you running it in Normal and Safe mode
Did you download Dr.Web Cureit! instead of the Live CD?