Let's get a better Idea of your computer
Can you let me know the exact make/model of computer please
In addition
Download
[color=\"#FF0000\"]OTL.exe[/color][/url] by
OldTimer to your Desktop.
- Close all windows and double click on OTL.exe to run it
- Click Run Scan and let the program run uninterrupted.
- It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
NOTE: If you have trouble, or an error message trying to post the logs
Can you upload it to a reply box
In a Reply, select "Browse..." on the bottom right and then navigate to the file and select it
Then click "Upload"