cd-rw / cd-rom not recognized

[rebekaeve]

hi techguide,

this is my first post. normally i just browse and troubleshoot on my own; however, ive run out of options. so thank you in advance:)

i have run into this issue before, and previously i deleted my upper and lower filters in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

in this case, i am several operating systems later on the same system. i was ripping/burning a disc with dvdnext copy, and the app hung so i forced a quit. after this, my disc drives dissapeared. at this time, i had been setting up an upgrade to windows 7 so i just left it alone - figuring that the full format install would clear the issue. it did not.

in windows 7 the drives were recognized, but wouldn't communicate with my operating system at all. i again visited hklocalmachine to delete filiters; however, only the lower filter existed. i deleted this, but nothing changed. since, i have run 7's troubleshooting guides and can now use my cd-rom, but with some errors. dvd-rw still does not communicate.

my regExport is attached.


cheers, rebeka

[guestolo]

Did you try the FixIt from the following link?
http://windows.microsoft.com/en-us/windows7/Open-the-playing-and-burning-cds-dvds-and-bluray-discs-troubleshooter

[rebekaeve]

[quote name='guestolo' date='05 December 2010 - 03:36 PM' timestamp='1291592162' post='473584']
Did you try the FixIt from the following link?
http://windows.micro...-troubleshooter
[/quote]


yes i did. this troubleshooter was able to get my dvd-rom communicating again, but not my burner. however, the dvd-rom reacts slowly and wont recognize some discs.

[guestolo]

Can you try the following
First, I would enter Device manager, from there, uninstall your DVD/CD drive
Afterwards, reboot the computer
Back in Windows, the Drive should be reninstalled, reboot ome more time
Is it working properly now?

if not
Download and unzip to desktop
FixWin v1.2 from the following link
http://www.thewindowsclub.com/repair-fix-windows-7-vista-problems-with-fixwin-utility

After you save to desktop, Right click on FixWin.exe and choose to "Run As Adninistrator"
Run the the System File Checker. this can take about 10 minutes
Reboot if anything is replaced
Then open FixWin again by right clicking and choosing to "Run as Admin"
Select the "CD drive or DVD drive is missing or not recognized by Windows or other Programs" under Windows Explorer
Choose the FIX option, follow the prompts, reboot one more time

Let me know how things are now working