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Offline Nanette

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jumping cursor issue
« on: September 05, 2010, 07:53:37 PM »
Hey there,

I was hoping for some help here. I've already tried repairing and restoring and cleaning it with norton, and im still unsure of what to do with this. It happens sporadically and usually right after my computer is restarted, its not the touchpad because I've disabled it. I figured that was the problem but its not, I use a microsoft mouse instead of the touchpad. Some help would be appreciated.


Here is the hijackthis log, although i didn't find anything out of the ordinary myself.


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:52:05 PM, on 9/5/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Windows\AsScrPro.exe
C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Program Files (x86)\Xfire\xfire.exe
C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe
C:\Program Files (x86)\Creative\SB Audigy\Volume Panel\VolPanlu.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\SysWOW64\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://asus.msn.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://asus.msn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton AntiVirus\Engine\17.7.0.12\IPSBHO.DLL
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: FrostWire Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [UpdateLBPShortCut] "C:\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\LabelPrint" UpdateWithCreateOnce "Software\CyberLink\LabelPrint\2.5"
O4 - HKLM\..\Run: [UpdateP2GoShortCut] "C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [ATKOSD2] C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe
O4 - HKLM\..\Run: [ATKMEDIA] C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe
O4 - HKLM\..\Run: [HControlUser] C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files (x86)\Creative\SB Audigy\Volume Panel\VolPanlu.exe" /r
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
O4 - .DEFAULT User Startup: Best Buy Software Installer.lnk = C:\Program Files\Best Buy Software Installer\Best Buy Software Installer.exe (User 'Default user')
O4 - Startup: Xfire.lnk = C:\Program Files (x86)\Xfire\xfire.exe
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O23 - Service: AFBAgent - Unknown owner - C:\Windows\system32\FBAgent.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: ASLDR Service (ASLDRService) - ASUS - C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\ASLDRSrv.exe
O23 - Service: ATKGFNEX Service (ATKGFNEXSrv) - ASUS - C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\GFNEXSrv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Norton AntiVirus (NAV) - Symantec Corporation - C:\Program Files (x86)\Norton AntiVirus\Engine\17.7.0.12\ccSvcHst.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: TurboBoost - Intel(R) Corporation - C:\Program Files\Intel\TurboBoost\TurboBoost.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel(R) Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9826 bytes
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Offline guestolo

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jumping cursor issue
« Reply #1 on: September 05, 2010, 08:31:18 PM »
If you boot to SAFE MODE do you still experience a jumping cursor?

What is the exact make/model of Laptop your running?
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Offline Nanette

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jumping cursor issue
« Reply #2 on: September 05, 2010, 08:39:21 PM »
[quote name='guestolo' date='05 September 2010 - 08:31 PM' timestamp='1283736678' post='471784']
If you boot to SAFE MODE do you still experience a jumping cursor?

What is the exact make/model of Laptop your running?
[/quote]

no, in safe mode its perfectly fine

Asus G73jh
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Offline guestolo

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jumping cursor issue
« Reply #3 on: September 05, 2010, 08:53:57 PM »
Can you perform a Clean boot and see if the mouse still experience problems

Please do the following
Click the START Orb, in the Search box type msconfig
Press ENTER
If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation.

Instructions from Microsoft are as follows:
   1. In the System Configuration Utility dialog box, click Selective Startup on the General tab.
   2. Click to clear the Load Startup Items check box.
      Note The Use Original Boot.ini check box is unavailable.
   3. Click the Services tab.
   4. Click to select the Hide All Microsoft Services check box.
   5. Click Disable All, and then click OK.
   6. When you are prompted, click Restart.

Back in Windows
Are you still experiencing jumping cursor
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Offline Nanette

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jumping cursor issue
« Reply #4 on: September 05, 2010, 09:14:03 PM »
[quote name='guestolo' date='05 September 2010 - 08:53 PM' timestamp='1283738037' post='471787']
Can you perform a Clean boot and see if the mouse still experience problems

Please do the following
Click the START Orb, in the Search box type msconfig
Press ENTER
If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation.

Instructions from Microsoft are as follows:
 1. In the System Configuration Utility dialog box, click Selective Startup on the General tab.
 2. Click to clear the Load Startup Items check box.
 Note The Use Original Boot.ini check box is unavailable.
 3. Click the Services tab.
 4. Click to select the Hide All Microsoft Services check box.
 5. Click Disable All, and then click OK.
 6. When you are prompted, click Restart.

Back in Windows
Are you still experiencing jumping cursor
[/quote]

Yeah, I'm still experiencing the same issue, but now it only happens in my games and my MSN messenger
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jumping cursor issue
« Reply #5 on: September 05, 2010, 09:30:06 PM »
Did you always have this problem?
Have you tried another Mouse?
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Offline Nanette

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« Reply #6 on: September 05, 2010, 09:47:45 PM »
[quote name='guestolo' date='05 September 2010 - 09:30 PM' timestamp='1283740206' post='471790']
Did you always have this problem?
Have you tried another Mouse?
[/quote]

I just bought this laptop about a month ago, and started experiencing issues when i plugged in my usb key board a week ago. Since then I've used two different brands of mouses, Logitech and Microsoft. I replaced my logitech with the Microsoft one. I also removed the drivers for the keyboard and it still happens, I've resorted to using notepad to try and type correctly . it seems to only affect those things instead of my web pages and notepad.
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« Reply #7 on: September 05, 2010, 09:53:16 PM »
I'm a bit confused, what did you mean by the following?
Quote
and started experiencing issues when i plugged in my usb key board a week ago

You plugged a USB keyboard into your Laptop?
Why?
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Offline Nanette

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jumping cursor issue
« Reply #8 on: September 05, 2010, 10:36:49 PM »
[quote name='guestolo' date='05 September 2010 - 09:53 PM' timestamp='1283741596' post='471792']
I'm a bit confused, what did you mean by the following?


You plugged a USB keyboard into your Laptop?
Why?
[/quote]

i hooked it up to my television so that i can watch videos from a distance http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/sad.gif\' class=\'bbc_emoticon\' alt=\':(\' />
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Offline Nanette

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jumping cursor issue
« Reply #9 on: September 06, 2010, 01:13:27 PM »
I didn't have a problem with it when i plugged it into my sony vaio laptop, so i didn't think it would cause a problem with my new laptop.

I now have an issue with my FN keys. My volume control keys have stopped working and my touchpad system tray icon has disappeared, and is re-enabled.
I created a back up CD when i got this laptop, im going to try a repair with it, possibly fixing my issue i hope but my jumping cursor problem stopped..
« Last Edit: September 06, 2010, 01:34:57 PM by Nanette »
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jumping cursor issue
« Reply #10 on: September 06, 2010, 01:41:08 PM »
Quote
I now have an issue with my FN keys. My volume control keys have stopped working and my touchpad system tray icon has disappeared, and is re-enabled.

That issue is probably because we have disable some entries from running on startup
To resolve that issue, you can do the following
Click START>>in the Start Search box.
If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation.
 On the General tab, click Normal Startup - load all device drivers and services, and then click OK.
# When you are prompted, click Restart.

I was going to ask if you created the Recovery DVD's, did you?

Quote
possibly fixing my issue i hope but my jumping cursor problem stopped..
So did the Clean boot fix the Jumping cursor? I'm a bit confused  http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/unsure.gif\' class=\'bbc_emoticon\' alt=\':unsure:\' />
« Last Edit: September 06, 2010, 01:42:21 PM by guestolo »
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Offline Nanette

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« Reply #11 on: September 06, 2010, 03:57:43 PM »
[quote name='guestolo' date='06 September 2010 - 01:41 PM' timestamp='1283798468' post='471806']
That issue is probably because we have disable some entries from running on startup
To resolve that issue, you can do the following
Click START>>in the Start Search box.
If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation.
 On the General tab, click Normal Startup - load all device drivers and services, and then click OK.
# When you are prompted, click Restart.

I was going to ask if you created the Recovery DVD's, did you?


So did the Clean boot fix the Jumping cursor? I'm a bit confused http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/unsure.gif\' class=\'bbc_emoticon\' alt=\':unsure:\' />
[/quote]

i created a backup dvd when prompted to after turning it on for the first time, but all it lets me do is repair. as for the cursor problem, it still exists only when im typing my password in online games =/ windows 7 is confusing
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« Reply #12 on: September 06, 2010, 05:01:08 PM »
You should definitely create your Recovery DVD's if they were not prepared for you

Watch the instructional video >> AI Recovery Burner, you should have a Desktop icon for AI Recover

http://support.asus.com/featurevideo/featurevideo.aspx?SLanguage=en-us


Afterwards, since this laptop is so new, you may consider starting with a fresh install
You don't need the recovery DVD's, you can use the Recovery partition, but creating the DVD's is an important step
Note's on reinstalling are in the manual, found here
http://support.asus.com/download/download.aspx?SLanguage=en-us
Select Product>>Notebook
Select Series>>>G73 Series
Select Model >>>G73JH

Prompt for operating system >Windows 7 64bit
Your English manual will be in the Downloads
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Offline Nanette

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jumping cursor issue
« Reply #13 on: September 07, 2010, 09:50:29 AM »
[quote name='guestolo' date='06 September 2010 - 05:01 PM' timestamp='1283810468' post='471808']
You should definitely create your Recovery DVD's if they were not prepared for you

Watch the instructional video >> AI Recovery Burner, you should have a Desktop icon for AI Recover

http://support.asus....SLanguage=en-us


Afterwards, since this laptop is so new, you may consider starting with a fresh install
You don't need the recovery DVD's, you can use the Recovery partition, but creating the DVD's is an important step
Note's on reinstalling are in the manual, found here
http://support.asus....SLanguage=en-us
Select Product>>Notebook
Select Series>>>G73 Series
Select Model >>>G73JH

Prompt for operating system >Windows 7 64bit
Your English manual will be in the Downloads
[/quote]

I was definitely thinking fresh install would be a better choice! thank you very much for your help, I'll start this right away http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/smile.gif\' class=\'bbc_emoticon\' alt=\':)\' />
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Offline Nanette

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jumping cursor issue
« Reply #14 on: September 09, 2010, 03:11:15 PM »
I restored my laptop, but now it seems like im still experiencing this issue. This time it happened after a windows update. I'm not sure what to do here anymore, im at a loss here =/
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