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Offline ba5852

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« Reply #40 on: January 15, 2012, 10:59:15 PM »
CPU usage is 100%
rundll32.exe is using anywhere from 81% to 98% of the CPU
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« Reply #41 on: January 15, 2012, 11:07:10 PM »
It's not unusual for rundll32.exe to spike when opening add/remove, till the list is populated

Does it still take a couple minutes to open Add/Remove Programs?
Can you untick "Show Updates"
Close add/remove then reopen, how long does it take

What are the top 5 processes using the most memory useage?
« Last Edit: January 15, 2012, 11:08:12 PM by guestolo »
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Offline ba5852

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« Reply #42 on: January 15, 2012, 11:17:42 PM »
I timed it again and it took exactly 2:00 min to populate the list.
Show Updates was not checked.
Watching Task Manager I did not see any process use more than 11% of CPU.  Most of the time largest process were only using 2% to 5% of the CPU.

I did get a pop-up message from Norton stating that there was excessive CPU usage by rundll32.exe. That has popped up each time.
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« Reply #43 on: January 15, 2012, 11:45:21 PM »
There's actually a Memory usage column

Let's try a clean boot of the machine, see how you look
Perform a Clean boot of XP
Step 1: Start the System Configuration Utility

    Click Start, click Run, type [color="#FF0000"]msconfig[/color], and then click OK.
    The System Configuration Utility dialog box is displayed.

Step 2: Configure selective startup options

    In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
    Click to clear the Process SYSTEM.INI File check box.
    Click to clear the Process WIN.INI File check box.
    Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
    Click the Services tab.
    Click to select the Hide All Microsoft Services check box.
    Click Disable All, and then click OK.
    When you are prompted, click Restart to restart the computer.

When you logon back to Windows, you should get a System config prompt, you can simply click to select the Don't show this message box

How long does it take to open Add/Remove?
How do things run in General?
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Offline ba5852

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« Reply #44 on: January 16, 2012, 12:07:17 AM »
Memory usage for top 5 processes was:

firefox.exe       73,356K
explorer.exe   31,396K
svchost.exe    25,360K
ccsvchst.exe   11,048K
ccsvchst.exe  10,244K

In step 2 of your list, when I went to click OK I got the following message:

An Access Denied was returned while attempting to change a service.
You may need to log on using an Administrator account to make the specified changes.

When I rebooted it wanted me to choose Normal Startup but I didn't and it gave me the same message again.
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« Reply #45 on: January 16, 2012, 12:31:59 AM »
That's fine, go back to msconfig
Are most NON Microsoft Services and Startup items disabled?

If so, try running add/remove,etc... let me know how things are running
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Offline ba5852

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« Reply #46 on: January 16, 2012, 12:38:47 AM »
It doesn't appear that msconfi took the changes I made due to the Access Denied message.

I ran several of the programs on the computer and they all seemed to run okay.

Browsers are loading fast.

Add Remove still takes 2 minutes to populate list.

It's 12:40 AM here. I'm going to call it a night.
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« Reply #47 on: January 16, 2012, 12:46:54 AM »
I'm almost done here also
Go back to MSCONFIG
Don't worry about disabling any of the Services
But disable the startup entries

Ensure to OK it
Restart the computer then try add/remove
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Offline ba5852

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« Reply #48 on: January 16, 2012, 11:12:59 AM »
msconfig is not working properly.
It opens and lets me appear to make changes like
disabling startup items (all the check marks disappear) but
when I click either Apply or OK I get an error message.

An Access Denied was returned while attempting to change a service.
You may need to log on using an Administrator account to make the specified changes.

Right now I set everything back to Normal Startup with all startup items enabled but it is not
booting correctly. I normally have about 6 or 7 icons appear on the task bar as booting progresses.
Right now I only have 3 icons.

Norton Security Suite
Sound Manager
Constant Guard
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« Reply #49 on: January 16, 2012, 12:45:42 PM »
Can you boot to Safe mode
Enable everything we disabled in msconfig except for Startup entries
Restart back to Normal Windows

How is add/remove?
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Offline ba5852

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« Reply #50 on: January 16, 2012, 02:10:29 PM »
Sorry for the delay. Got pulled away by other obligations.

I did what you asked. Add Remove took 1:56 to populate.
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« Reply #51 on: January 16, 2012, 02:25:28 PM »
The reason that your getting that error with msconfig is related to Norton Security
I tried a trial version in a Virtual machine and received the same errors

Anyways, can you do the following for me please
Run a Scan and save logfile with Hijackthis and post it's log
If you don't have Hijackthis, here's a link to explain
http://www.thetechguide.com/forum/index.php?showtopic=22942
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Offline ba5852

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« Reply #52 on: January 16, 2012, 02:31:12 PM »
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:31:56 PM, on 1/16/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Maxtor\Sync\SyncServices.exe
C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Constant Guard Protection Suite\IDVaultSvc.exe
C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe
C:\Program Files\Maxtor\ManagerApp\msssort.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\AOL\1228527480\ee\AOLSoftware.exe
C:\Program Files\SFT\GuardedID\gidd.exe
C:\Program Files\ULI5289\ALi5289.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntispy.exe
C:\Program Files\DNA\btdna.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Constant Guard Protection Suite\IDVault.exe
C:\Program Files\PrintKey2000\Printkey2000.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ww.google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\5.1.0.29\IPS\IPSBHO.DLL
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Constant Guard Protection Suite (COM) - {B84CDBE7-1B46-494B-A188-01D4C52DEB61} - C:\Program Files\Constant Guard Protection Suite\NativeBHO.dll
O2 - BHO: Updater For XFIN_PORTAL - {bb46be07-13eb-4c49-b0f0-fc78b9ea4983} - C:\Program Files\xfin_portal\auxi\comcastAu.dll (file missing)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [SoundMan] "SOUNDMAN.EXE"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [OCAudioIni] "C:\Program Files\One-click Audio Converter\OCAudioIni.exe"
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NeroCheck] "C:\WINDOWS\system32\NeroCheck.exe"
O4 - HKLM\..\Run: [mxomssmenu] "C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe"
O4 - HKLM\..\Run: [mssSort] "C:\Program Files\Maxtor\ManagerApp\msssort.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HostManager] "C:\Program Files\Common Files\AOL\1228527480\ee\AOLSoftware.exe"
O4 - HKLM\..\Run: [GIDDesktop] C:\Program Files\SFT\GuardedID\gidd.exe  /s
O4 - HKLM\..\Run: [EasyTuneV] "C:\Program Files\Gigabyte\ET5\GUI.exe"
O4 - HKLM\..\Run: [ALi5289] "C:\Program Files\ULI5289\ALi5289.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ComcastAntispyClient] "C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntispy.exe" /hide
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
O4 - Global Startup: Constant Guard.lnk = C:\Program Files\Constant Guard Protection Suite\IDVault.exe
O4 - Global Startup: Printkey2000.lnk = C:\Program Files\PrintKey2000\Printkey2000.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1151899614577
O17 - HKLM\System\CS3\Services\Tcpip\..\{4C667E55-A13A-427B-9BB2-9028CB4ACB7E}: NameServer = 68.87.74.162,68.87.68.162
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O20 - Winlogon Notify: GIDLogonXP - GIDLogonXP.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Comcast AntiSpyware (AntiSpywareService) - Unknown owner - C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: DefWatch - Unknown owner - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe (file missing)
O23 - Service: CGPS Service (IDVaultSvc) - White Sky, Inc. - C:\Program Files\Constant Guard Protection Suite\IDVaultSvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Maxtor Service (Maxtor Sync Services) - Seagate Technology LLC - C:\Program Files\Maxtor\Sync\SyncServices.exe
O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Unknown owner - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Unknown owner - C:\Program Files\Webroot\Security\current\plugins\antimalware\AEI.exe (file missing)

--
End of file - 9051 bytes
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Offline ba5852

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« Reply #53 on: January 16, 2012, 02:32:30 PM »
I was coming to the same conclusion about Norton Security after doing some research online.
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« Reply #54 on: January 16, 2012, 02:43:31 PM »
I was getting the same error as you, but I managed doing a Clean boot
Simply clicking OK to the error messages and continued the settings still stuck
I eventually was prompted to reboot
Anyways, I'm going to assume that with all your startup entries

And having NIS and Constant Guard going, your resources are being close to peaked

I was hoping to at least have you disable these items in msconfig
O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\System32\NvCpl.dll,NvStartup

Reboot and try add/remove
« Last Edit: January 16, 2012, 02:44:39 PM by guestolo »
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Offline ba5852

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« Reply #55 on: January 16, 2012, 03:55:21 PM »
I did get a clean boot.  Add Remove still takes 2 minutes.

Everything else seems to be working fine. I think I may be just expecting too
much out of this machine. It's only running a single core AMD Athlon 64 3300+ processor with 1GB of RAM.

I won't be here for about 5 hours, will finish up when I return.

Still have OTL and HiJackThis on desktop but didn't want to remove them until we were finished.
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« Reply #56 on: January 16, 2012, 04:33:46 PM »
I believe it's some of your security software installed and startup entries, using valueable resources
We can leave it be, as you appear clean now, or try alternative software and see if we can get you running
a bit more efficient
I see the following from OTL
1023.48 Mb Total Physical Memory | 281.27 Mb Available Physical Memory | 27.48% Memory free

27.48% free memory, without doing much on your computer
It's up to you, let me know what you would like to try
I'm out of here for a few hours myself, I'll check back later
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Offline ba5852

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« Reply #57 on: January 16, 2012, 11:08:14 PM »
I looked at one of my other PC's as a point of reference.

It's running XP, AMD Athalon 64 3200+ processor at 2.2GHz with 2 GB RAM

Using Norton Antivirus Corporate Edition 10
Zone Alarm ver 9

Task Manager show approximately 56% of RAM available
Add Remove took 7 seconds to populate list.

Everything else runs pretty fast.  Add Remove is the only program
really dragging.  Could a virus have affected run32dll.exe?
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« Reply #58 on: January 16, 2012, 11:35:24 PM »
If you boot to safe mode
After everything loads, try opening Add/Remove programs
How long does it take to populate?

I won't be on to much longer tonight, I'll check back tomorrow
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« Reply #59 on: January 17, 2012, 09:35:37 AM »
In Safe Mode Add Remove takes 15 seconds to populate.

Available memory about 80%
Memory used by run32dll.exe about 6 MB
CPU used by run32dll.exe up to 93%
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