Messages

1

Tech Clinic / Internet

« on: April 19, 2009, 09:58:51 AM »

I had he oppertunity the other day to reset the router to factory settings. This created a series of problems with the router, we couldnt connect any computer to the internet, and yes we re-did all the settings. Anyway we got them up and running again and to fix the problem with the laptop we changed the security type to a different type. We switched it from wpa2 to wep

Thanks for all your help, this topic can now be closed

2

Tech Clinic / Internet

« on: April 10, 2009, 09:32:56 AM »

[quote name=\'guestolo\' post=\'460964\' date=\'Apr 10 2009, 08:19 AM\']I suggest that you thoroughly read the manual for your Router, I gave you instructions how to reset
Running the Wizard instructions are in the manual

I'm not sure what you mean that you don't know what the old password is?
I thought you already accessed the configuration thru your browser
The default is admin for user and leave blank for password[/quote]

all I meant was i didnt know what the defaults were for the router. I was worried about resetting it and not being able to acess it again afterwards. Anyway in a few days when no one is home and i can get access to the router i will do this

3

Tech Clinic / Internet

« on: April 09, 2009, 05:37:18 AM »

Sorry I havn't been on lately i've just been busy. You suggested resetting the router but I dont like the idea of doing that because I don't know what the old password for the router was or if it even had one, if theres nothing else we can try then i'm just going to give up on it. Thanks for all the help so far.

4

Tech Clinic / Internet

« on: April 05, 2009, 06:25:09 PM »

when I first brought the laptop home I was able to connect to open networks from other people in my apartment with auto ip. sorry i just remembered about this, it doesnt work now though, i need to have a static ip. and i am using windows to configure my networks

5

Tech Clinic / Internet

« on: April 05, 2009, 06:12:00 PM »

[quote name=\'guestolo\' post=\'460697\' date=\'Apr 5 2009, 05:02 PM\']Are you were able to disable the Wireless security and connect
with Auto obtain IP? Did you try that?
Change wireless adapter to Auto obtain IP and DNS
Shut down

Disable wireless security on Router
Cycle router

Reboot laptop and try and connect
If it connects, it is probably a setup problem with your Router

Do you have any other friends, family with wireless router you can try to connect too that are close by
Having the wireless adapter set to Auto
This would help to figure out the problem
I'm really starting to believe it's all Router configuration

Are you using Windows to configure your wireless, or another wireless utility?[/quote]

I have tried connecting with no security on auto ip and dns but it sat on aquiring network address. It only worked and connected with security disabled when i placed a static ip on the wireless adapter. No i dont have anybody else sorry

6

Tech Clinic / Internet

« on: April 05, 2009, 05:53:44 PM »

I could not conect wirelessly using an automatic ip, it was the wired network. I am not sure what is going on with this either I was trying for a week to get it working before I spoke with you

7

Tech Clinic / Internet

« on: April 05, 2009, 05:45:20 PM »

Yes, I selected the appropriate ssid and entered the correct passphrase and have read that section of the manual, I can get a connection without encryption using a static ip

8

Tech Clinic / Internet

« on: April 05, 2009, 05:21:45 PM »

right now I have the security turned back on and i'm using the wired network; but when i had it off the wireless worked fine. The wireless network again is not working as i have the security enabled again. yes i have downloaded the manual from the router and everything seems to be set up correctly

9

Tech Clinic / Internet

« on: April 05, 2009, 04:53:08 PM »

I was able to disable the security completly and the wireless network worked perfectly, internet and all. I am using wpa2 (wireless enhanced) network security with tkip and psk

10

Tech Clinic / Internet

« on: April 05, 2009, 11:31:04 AM »

[quote name=\'guestolo\' post=\'460649\' date=\'Apr 5 2009, 11:13 AM\']Okay, try the following
Enter your Router configuration from
192.168.0.1 in a browser address bar

What kind of Security do you have enabled?
Can you disable the security totally, leave it unsecured for the time being

Open the properties of the Wireless adapter in Network connections

Under Wireless Networks>>preferred networks,
remove them all
Shut down the laptop
Cycle the Router

Start laptop and try connecting to the unsecured wireless
See if you can obtain an IP[/quote]
I will have to try this tommorow while my boyfriend is at work

11

Tech Clinic / Internet

« on: April 05, 2009, 10:51:04 AM »

I made sure auto obtain ip and dhcp were set, disabled wired and enabled wireless, turned off firewall, turned off all the computers, reset everything and turned this computer back on, when i have it set to auto obtain ip it sits on aquiring ip address

12

Tech Clinic / Internet

« on: April 05, 2009, 09:46:05 AM »

Here is ipconfig for the wired connection



Windows IP Configuration



        Host Name . . . . . . . . . . . . : Jen

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Unknown

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No

        DNS Suffix Search List. . . . . . : phub.net.cable.rogers.com



Ethernet adapter Local Area Connection:



        Connection-specific DNS Suffix  . : phub.net.cable.rogers.com

        Description . . . . . . . . . . . : Realtek RTL8102/8103 Family PCI-E FE NIC

        Physical Address. . . . . . . . . : 00-1E-33-93-50-EB

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.0.100

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.0.1

        DHCP Server . . . . . . . . . . . : 192.168.0.1

        DNS Servers . . . . . . . . . . . : 192.168.0.1

        Lease Obtained. . . . . . . . . . : April 5, 2009 10:20:14 AM

        Lease Expires . . . . . . . . . . : April 12, 2009 10:20:14 AM


Here is the ipconfig for the wireless



Windows IP Configuration



        Host Name . . . . . . . . . . . . : Jen

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Broadcast

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Wireless Network Connection 6:



        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

        Physical Address. . . . . . . . . : 00-21-63-DA-AE-EA

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 0.0.0.0

        Subnet Mask . . . . . . . . . . . : 0.0.0.0

        Default Gateway . . . . . . . . . :

        DHCP Server . . . . . . . . . . . : 255.255.255.255

13

Tech Clinic / Internet

« on: April 05, 2009, 09:12:01 AM »

I've updated the drivers for both my wireless network adapter and the router. I've gotten the wired network to connect on obtain ip address automatically. The wireless adapter, however, will connect to the network but, still, not to the internet. I went into ipconfig and looked around and I noticed when the adapter is set to obtain ip address automatically it says the DHCP server is 255.255.255.255 and the default gateway is blank.

 on the wired network it says the dhcp and gateway are 192.168.0.1 Should the wireless network not say the same thing. With the wireless adapter on a static ip i still couldnt get the internet but i could get connected to the network. thanks for all your help so far

14

Tech Clinic / Internet

« on: April 04, 2009, 06:37:21 PM »

Here is the logs you wanted had to upload themn since i couldnt copy and paste them

15

Tech Clinic / Internet

« on: April 04, 2009, 05:51:29 PM »

[quote name=\'guestolo\' post=\'460605\' date=\'Apr 4 2009, 04:31 PM\']Did you ISP assign you IP addresses
when you first connected with them?

I don't think Rogers in the Ontario area does, unless you actually call them and request a Static
This may be the problem

It does seem odd that you use to be able to connect with Auto assigned (Dynamic) and now you can only connect with Static

Do you know how to enter your Routers configuration?
Can you checks it's configuration and see if it's set to Dynamic please[/quote]

The router is definatley set to Dynamic. We werent assigned ip's from rogers when we signed on with them. and yea it use to connect to the network without having to set it to static. While looking through my hijack this log you didn't come accross any viruses or questionable entries?

16

Tech Clinic / Internet

« on: April 04, 2009, 03:07:40 PM »

[quote name=\'guestolo\' post=\'460597\' date=\'Apr 4 2009, 02:20 PM\']Can you connect to the Internet Wired from the router and post the output of ipconfig /all[/quote]
Here is te log of ipconfig when my computer is wired to the router



Windows IP Configuration



        Host Name . . . . . . . . . . . . : Jen

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Unknown

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : Realtek RTL8102/8103 Family PCI-E FE NIC

        Physical Address. . . . . . . . . : 00-1E-33-93-50-EB

        Dhcp Enabled. . . . . . . . . . . : No

        IP Address. . . . . . . . . . . . : 192.168.0.2

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        IP Address. . . . . . . . . . . . : ?

        Default Gateway . . . . . . . . . : 192.168.0.1

        DNS Servers . . . . . . . . . . . : 202.37.158.40

                                            202.27.156.72

                                            ?

                                            ?

                                            ?



Tunnel adapter Teredo Tunneling Pseudo-Interface:



        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

        Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF

        Dhcp Enabled. . . . . . . . . . . : No

        IP Address. . . . . . . . . . . . : ?

        Default Gateway . . . . . . . . . :

        NetBIOS over Tcpip. . . . . . . . : Disabled

17

Tech Clinic / Internet

« on: April 04, 2009, 02:07:48 PM »

[quote name=\'guestolo\' post=\'460594\' date=\'Apr 4 2009, 12:51 PM\']DHCP is not enabled because you are assigning IP addresses
With your Router however, you should be able to assign them all Auto

But for the time being
Are you sure no other assigned computers are using this IP address
192.138.0.2

If your sure, can you also change your Primary DNS server
In your Wireless properties in Network Connections
To the Ip of the default gateway
192.168.0.1

Leave the secondary blank
Reboot and see if you can connect[/quote]

I changed the ip adress to 192.168.0.7 and it still wouldn't connect to the internet so I changed the dns with no luck but it still connects to the network

18

Tech Clinic / Internet

« on: April 04, 2009, 11:27:05 AM »

[quote name=\'guestolo\' post=\'460588\' date=\'Apr 4 2009, 09:31 AM\']Can you Disable your Wired connection in Network connections in Windows Control Panel
By right clicking on it and choosing Disable
Then Enable your Wireless connection
Check the Properties>Under Wireless networks tab
Have Windows configure your wireless network settings

Assign IP, use one that is Not assigned to any other computer
Reboot, see if you can connect
You should have Wireless security enabled, so you should have to enter a Passphrase first to access internet[/quote]

I did as you asked and was able to connect wirelessly to the network but still could not get the internet to work on the wireless here are the setting i used:



Windows IP Configuration



        Host Name . . . . . . . . . . . . : Jen

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Unknown

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Wireless Network Connection 6:



        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

        Physical Address. . . . . . . . . : 00-21-63-DA-AE-EA

        Dhcp Enabled. . . . . . . . . . . : No

        IP Address. . . . . . . . . . . . : 192.138.0.2

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        IP Address. . . . . . . . . . . . : ?

        Default Gateway . . . . . . . . . : 192.168.0.1

        DNS Servers . . . . . . . . . . . : 202.27.158.40

                                            202.27.156.72

                                            ?

                                            ?

                                            ?



this is from ipconfig but a few things dont look right to me,  I also noticed DHCP was not enabled how do we enable that, When I go to control panel/administrative tools/services the DHCP client is started

19

Tech Clinic / Internet

« on: April 04, 2009, 10:09:38 AM »

[quote name=\'guestolo\' post=\'460582\' date=\'Apr 4 2009, 09:38 AM\']What's the Exact make/model of Wireless router?
Sorry, I should of asked earlier[/quote]

The router is a d-link wbr-1310

20

Tech Clinic / Internet

« on: April 04, 2009, 07:56:31 AM »

[quote name=\'guestolo\' post=\'460575\' date=\'Apr 3 2009, 10:36 PM\']What happens if you set your Wired connection back to a Static Ip
You connect then after reboot?[/quote]

When I set the network adapter to a static ip it will work, the network connects and I have internet