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Author Topic: Missing k9371937.dll  (Read 5389 times)

Offline Merk

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Missing k9371937.dll
« on: December 27, 2004, 04:14:59 AM »
So i lost rundll32.exe. I had a message saying the file was missing so I got it back from a pretty trustworthy site, i even scanned this file but i get a message now saying  "this application has failed to start because k9371937.dll was not found. Re-installing the application may fix this problem" i'm not to familer with this or what it means, but it wont let me read Cd's, edit options, or run programs from Cd's. its a pain and i dont know how to fix it. Anyone have any suggestions..i'm in need of deperate help! my computer has pretty much turned into a paper weight cause of this.
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Offline guestolo

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Missing k9371937.dll
« Reply #1 on: December 27, 2004, 04:20:46 AM »
That sounds suspicious
Can I have a closer look please if you can run this
Download Hijackthis 1.99
A small utility to see if any Hijackers, Malware, Spyware, etc.....Reside on your computer

Important: Create a Permanent folder for Hijackthis
Double Click "MY Computer"
Open your C: drive
Click "File" >>> "New" >>>> "Folder"
A new folder will be created, name it HJT

Now you will have C:\HJT

Download Hijackthis from HERE or HERE
Save it to that new folder

Do a SCAN----Scan will change to SAVE LOG----copy and paste the WHOLE contents of the log
here... Don't try and fix anything yet----It is all important

EDIT--If this doesn't show anything we can try alternate routes
I hope to see your log tonight, if not I will catch up to you in the morning, my time anyways
No work tomorrow  http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/tongue.gif\' class=\'bbc_emoticon\' alt=\':P\' />
« Last Edit: December 27, 2004, 04:30:39 AM by guestolo »
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Offline Merk

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Missing k9371937.dll
« Reply #2 on: December 27, 2004, 04:36:04 AM »
I cant even finish a hijack scan, it says it encounters an error about 5 seconds into the scan. Its one of those windows error scans, similair to the (non-responding) ones you get from internet explorers or other non responding programs
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Offline Merk

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Missing k9371937.dll
« Reply #3 on: December 27, 2004, 04:44:30 AM »
i checked the error report the file that the problem is encountered at is called appcompat.txt . i scanned my computer and i have loads of these files under document and settings/owner/local settings/temp/wer???.tmp (where the ??? there are various digits, three of them though)
« Last Edit: December 27, 2004, 04:44:59 AM by Merk »
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Offline guestolo

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Missing k9371937.dll
« Reply #4 on: December 27, 2004, 04:55:23 AM »
Would you mind if I see the hijackthis log Merk

Just saw your last response, can you try running this version of Hijackthis
I'm just checking to see if it will run

~Removed link~
You will have to UNZIP this one before running it
Are you having problems with most of your programs running?
I would like to see what other Malware you may have on your computer
It's a very small download and doesn't take long to run and post

I have links to tools that can help clean up problems
and other tools to keep you clean  http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/wink.gif\' class=\'bbc_emoticon\' alt=\';)\' />
« Last Edit: April 12, 2005, 01:25:59 PM by guestolo »
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Offline Merk

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Missing k9371937.dll
« Reply #5 on: December 27, 2004, 04:58:59 AM »
I would gladly post the hijackthis log, but i cannot finish any scans, at the same exact point in time, every time during the scan it says an error has occured, and it doesnt finish. I do have the Hijackthis, i installed it and ran it, but cannot finish a scan, the error occurs

**edit** i see the new link, trying that as we speak
« Last Edit: December 27, 2004, 05:01:10 AM by Merk »
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Missing k9371937.dll
« Reply #6 on: December 27, 2004, 05:00:14 AM »
I just edited my last post so you can try a later version of Hijackthis
Don't forget to Unzip it
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Offline Merk

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Missing k9371937.dll
« Reply #7 on: December 27, 2004, 05:03:24 AM »
It worked, well here they are...all of them.

Logfile of HijackThis v1.98.2
Scan saved at 1:00:05 AM, on 12/27/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~3\NORTON~2\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\PROGRA~1\NORTON~3\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common files\WinTools\WToolsS.exe
C:\PROGRA~1\Yahoo!\PARENT~1\YPCSER~1.EXE
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\ps2.exe
C:\WINDOWS\system32\usb.exe
C:\PROGRA~1\CANONC~1\TEXTBR~1\Bin\INSTAN~1.EXE
C:\Program Files\SVA Player\SVAPLAYER.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common files\WinTools\WToolsA.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\2Wire\HomePortal\2PortalMon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common files\WinTools\WSup.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Documents and Settings\Kevin\Application Data\DownloadPlus.exe
C:\Program Files\Web_Rebates\WebRebates1.exe
C:\Program Files\Web_Rebates\WebRebates0.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\Kevin\Local Settings\Temp\HijackThis.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=50038
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://amazingautossearch.com/passthrough/...tp://yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50038
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default-homepage-network.com/start.cgi?new-hklm
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://amazingautossearch.com/searchbar.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50038
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: Band Class - {01F44A8A-8C97-4325-A378-76E68DC4AB2E} - C:\Documents and Settings\Kevin\Local Settings\Temp\systb.dll
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_5_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Var1Helper Class - {1C4DA27D-4D52-4465-A089-98E01BB725CA} - C:\WINDOWS\System32\inetdctr.dll
O2 - BHO: (no name) - {63B78BC1-A711-4D46-AD2F-C581AC420D41} - (no file)
O2 - BHO: (no name) - {83DE62E0-5805-11D8-9B25-00E04C60FAF2} - C:\WINDOWS\2_0_1browserhelper2.dll
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: brdg Class - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} - C:\WINDOWS\System32\bridge.dll
O2 - BHO: NLS UrlCatcher Class - {AEECBFDA-12FA-4881-BDCE-8C3E1CE4B344} - C:\WINDOWS\System32\nvms.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O2 - BHO: NavHelper Class - {C1E58A84-95B3-4630-B8C2-D06B77B7A0FC} - C:\Program Files\NavExcel\NavHelper\v2.0.4c\NHelper.dll
O2 - BHO: CB UrlCatcher Class - {CE188402-6EE7-4022-8868-AB25173A3E14} - C:\WINDOWS\System32\mscb.dll
O2 - BHO: (no name) - {D6DFF6D8-B94B-4720-B730-1C38C7065C3B} - (no file)
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\System32\msbe.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_5_0.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [USB] C:\WINDOWS\system32\usb.exe
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\CANONC~1\TEXTBR~1\Bin\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\CANONC~1\TEXTBR~1\Bin\REGIST~1.EXE
O4 - HKLM\..\Run: [SVAPlayer] C:\Program Files\SVA Player\SVAPLAYER.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr] C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [tgcmdprovidersbc] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [susp] C:\Documents and Settings\Owner\Local Settings\Temp\susp.exe
O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WebRebates0] "C:\Program Files\Web_Rebates\WebRebates0.exe"
O4 - HKLM\..\Run: [BullsEye Network] C:\Program Files\BullsEye Network\bin\bargains.exe
O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\System32\bridge.dll",Load
O4 - HKLM\..\Run: [intdctrr] C:\WINDOWS\System32\idctup20.exe
O4 - HKLM\..\Run: [WildTangent CDA] C:\WINDOWS\SYSTEM32\dllcache\rundll32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\HomePortal\2PortalMon.exe
O4 - HKLM\..\Run: [PCMMRealtime] C:\RECYCLER\S-1-5-21-1148942700-2552189465-2221179514-1007\Dc5\pcmm.exe /R
O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\CANONC~1\TEXTBR~1\Bin\REGIST~1.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] c:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [Red Swoosh EDN Client] C:\Program Files\RSNet\RSEDNClient.exe
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1
O4 - HKCU\..\Run: [eZmmod] C:\PROGRA~1\ezula\mmod.exe
O4 - HKCU\..\Run: [Ahst] C:\Documents and Settings\Kevin\Application Data\iebs.exe
O4 - HKCU\..\Run: [Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID {DA9935BA-22F7-44ee-BD12-BD8B87700BEA}
O4 - Startup: Download Plus.lnk = C:\Documents and Settings\Kevin\Application Data\DownloadPlus.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Power Search - res://C:\PROGRA~1\COMMON~1\MSIETS\msielink.dll//iemenu
O8 - Extra context menu item: RemindU - file://C:\Program Files\UpromiseRemindU\System\Temp\upromise_script0.htm
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: RemindU - {16BF42FD-CA0A-4f48-819D-B0343254DD67} - file://C:\Program Files\UpromiseRemindU\System\Temp\upromise_script0.htm (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_file.php...ae40308989f203c
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200203...meInstaller.exe
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200305...meInstaller.exe
O16 - DPF: {D6E66235-7AA6-44ED-A06C-6F2033B1D993} - http://distribution.trafficsyndicate.com/msiein.cab
O16 - DPF: {FF65677A-8977-48CA-916A-DFF81B037DF3} - http://download.overpro.com/WildApp.cab

quite a few huh?

**Edit** i put them all at the top, as you said
« Last Edit: December 27, 2004, 05:11:23 AM by Merk »
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Offline guestolo

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Missing k9371937.dll
« Reply #8 on: December 27, 2004, 05:08:17 AM »
We should get all of it

I'm going to post a fix and then I'll need to see another Hijackthis log
But first can you let me know what the error stated when you ran version 1.99

Can you also post a fresh hijackthis log
Include the top header which shows Hijackthis version and Operating system and time of scan
or just edit your last reply and show me the top header
« Last Edit: December 27, 2004, 05:09:06 AM by guestolo »
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Offline Merk

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Missing k9371937.dll
« Reply #9 on: December 27, 2004, 05:19:30 AM »
Alright as far was waht the error stated, here goes, i get all of it in the best described details as i can.


1st screen says " hijackthis has encountered a problem and needs to close. we are sorry for the inconvenience'

'If you you in the middle of something. the information you were working on might be lost"

"for more information about this error click here"

2nd window, where i clicked

"errpr signature"
"appname: hijackthis.exe         appver: 1.99.0.0          modname:ntdll.dll
ModVer: 5.1.2600.1217            offset0006112b"

"to view technical information about the report click here"

3rd window after i clicked the next one
it shows the technical information and is hundreds thousands of digits long, if you wish me to copy all this (i cant copy and paste, it would all have to be done manuelly, then i will)
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Missing k9371937.dll
« Reply #10 on: December 27, 2004, 05:32:55 AM »
I won't see your updated log till the morning but for now I need you to download a few tools, a couple of these you can hang onto and keep for free
All the tools I mention are free
 http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/biggrin.gif\' class=\'bbc_emoticon\' alt=\':D\' />

First,
Download and Install the free version of Ad-Aware SE Personal 1.05 <<try the link from Download.com
Ensure you have this version

After installation---Open Ad-Aware
ensure to click the check for updates now link and Connect to download the latest updates
Don't run a Scan yet, but update for now

Next:
Download and Install Spybot S&D 1.3
When Installing, please don't enable TEA TIMER, it's a great addon to Spybot but it can get in our way to do any manual fixes.. This can be enabled at a later time if you want it
After installation--Click the Update button on the left, in the window on the right click the
SEARCH FOR UPDATES button, Check and download all updates
Again, Don't run a Scan yet

Next: Download and save to desktop
The Standalone version of CWShredder.exe

Now that you have the tools, let's try some Fixes:
You may want to print the rest of this out, or save it to a Notepad file on your desktop,  I'm going to need you to Restart the computer into SAFE MODE
This link will explain how to do it
RESTART your Computer in SAFE MODE

Now in safe mode, ensure you checked for updates ahead of time with Spybot and Ad-Aware

Open up CWShredder---Click the FIX button and allow it to fix all problems
You will need to Restart your computer after the fixes
Please Restart back into Safe Mode

Go to START>>>RUN>>>type in services.msc and hit Enter
In the next window, look on the right hand side for this service
name---- Wintools for IE service

Double click on it--- STOP the service--
In the drop down menu, change the startup type to Disabled

Access your Add/Remove Programs and Remove if Found Wintools or similiar

Stay in safe mode
Open Ad-Aware
Perform a Full system scan
When it's finished scanning
At this point you should either right click on the screen and and choose the "Select All" Objects option or individually put a checkmark in each objects checkbox
click on the Next button. Ad-Aware SE will now present you with a confirmation box as to whether or not you would like to remove the objects you have just selected. Press the "OK" button

RESTART your computer to finish the cleaning process
Please restart back into safe mode again

Open Spybot:
Click the "Search and Destroy" Button
In the right window, click the
Check for Problems Let it complete it's scanning---Ensure to check and FIX everything in RED---they should be checked by default

RESTART your computer to finish the Cleaning process
This time you can Restart back into Normal mode

Post back with a fresh Hijackthis log and we will manually fix the rest

Like I said, Spybot and Ad-Aware are 2 programs you can hang onto
CWShredder we will get rid of later

Do as much of the above as you can before posting back, thanks
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Offline Merk

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Missing k9371937.dll
« Reply #11 on: December 27, 2004, 05:59:23 AM »
alright so i did as above but there is one problem, i cannot access add or remove programs. i get the same message as before about the missing k9371937.dll file. however i did have wintools ie for service and i did disable it and stop it. i am currently doing the steps past the wintools, but i couldnt not access add or remove programs to remove this from my computer

so here is the rest of the hijack log, after all those steps, minus the deleting of wintools

Logfile of HijackThis v1.98.2
Scan saved at 3:00:28 AM, on 12/27/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~3\NORTON~2\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\PROGRA~1\NORTON~3\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\PROGRA~1\Yahoo!\PARENT~1\YPCSER~1.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\ps2.exe
C:\WINDOWS\system32\usb.exe
C:\PROGRA~1\CANONC~1\TEXTBR~1\Bin\INSTAN~1.EXE
C:\Program Files\SVA Player\SVAPLAYER.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\2Wire\HomePortal\2PortalMon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\HJT\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_5_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_5_0.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [USB] C:\WINDOWS\system32\usb.exe
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\CANONC~1\TEXTBR~1\Bin\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\CANONC~1\TEXTBR~1\Bin\REGIST~1.EXE
O4 - HKLM\..\Run: [SVAPlayer] C:\Program Files\SVA Player\SVAPLAYER.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr] C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [tgcmdprovidersbc] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WildTangent CDA] C:\WINDOWS\SYSTEM32\dllcache\rundll32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\HomePortal\2PortalMon.exe
O4 - HKLM\..\Run: [PCMMRealtime] C:\RECYCLER\S-1-5-21-1148942700-2552189465-2221179514-1007\Dc5\pcmm.exe /R
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\CANONC~1\TEXTBR~1\Bin\REGIST~1.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] c:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [Red Swoosh EDN Client] C:\Program Files\RSNet\RSEDNClient.exe
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1
O4 - HKCU\..\Run: [Ahst] C:\Documents and Settings\Kevin\Application Data\iebs.exe
O4 - HKCU\..\Run: [Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID {DA9935BA-22F7-44ee-BD12-BD8B87700BEA}
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: RemindU - file://C:\Program Files\UpromiseRemindU\System\Temp\upromise_script0.htm
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: RemindU - {16BF42FD-CA0A-4f48-819D-B0343254DD67} - file://C:\Program Files\UpromiseRemindU\System\Temp\upromise_script0.htm (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200203...meInstaller.exe
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200305...meInstaller.exe
« Last Edit: December 27, 2004, 07:05:32 AM by Merk »
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Missing k9371937.dll
« Reply #12 on: December 27, 2004, 04:34:56 PM »
Looking better, let's try and get the  rest

Can you please download this version of Rundll32_xp.zip
Don't unzip it yet
To get the above link to work properly with IE, right click on it and Copy Shortcut
Paste it into the IE address bar and hit GO

Download to desktop Rem.zip
http://forums.skads.org/index.php?act=Atta...type=post&id=72
UNZIP all the contents to a folder


Set Windows to Show Hidden Files and folders
    * Click Start.
    * Open My Computer.
    * Select the Tools menu and click Folder Options.
    * Select the View Tab.
    * Under the Hidden files and folders heading select Show hidden files and folders.
    * Uncheck the Hide protected operating system files (recommended) option.
    * Uncheck the Hide Extensions for known file types
    * Click Yes to confirm.
    * Click OK.

Disconnect from the Internet at this point and stay off until we are done
You may want to print this out

Do another scan with Hijackthis and put a check next to these entries:

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)

O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe

O4 - HKLM\..\Run: [PCMMRealtime] C:\RECYCLER\S-1-5-21-1148942700-2552189465-2221179514-1007\Dc5\pcmm.exe /R

O4 - HKCU\..\Run: [Red Swoosh EDN Client] C:\Program Files\RSNet\RSEDNClient.exe
O4 - HKCU\..\Run: [Ahst] C:\Documents and Settings\Kevin\Application Data\iebs.exe

O8 - Extra context menu item: RemindU - file://C:\Program Files\UpromiseRemindU\System\Temp\upromise_script0.htm

O9 - Extra button: RemindU - {16BF42FD-CA0A-4f48-819D-B0343254DD67} - file://C:\Program Files\UpromiseRemindU\System\Temp\upromise_script0.htm (file missing) (HKCU)


After you have ticked the above entries, close All other open windows, including this one
Leave Hijackthis open and click FIX CHECKED
YES and exit Hijackthis

Restart your Computer into Safe Mode
Find and delete this file if it exists
C:\WINDOWS\system32\k9371937.dll <--file, it may not exist

Navigate to where you unzipped Rem.zip
Double click on remv3.bat
Allow to run

Unzip Rundll32.exe to your
C:\WINDOWS\System32 folder
Allow it to overwrite if prompted

See if you can now Access your Add/Remove Programs, if you can could you Remove
Wintools
RedSwoosh

If you can or can't follow these directions also
Find and delete these files or folders if they exist
C:\Documents and Settings\Kevin\Application Data\iebs.exe <--file

C:\Program Files\Common files\WinTools <--folder
C:\Program Files\UpromiseRemindU <--folder

Restart back into Normal mode

In your C:\ drive should be a file called log.txt. Post the contents of that file here.

Also, see if you can now run a scan with Hijackthis 1.99, if not post back a fresh log from 1.98.2
« Last Edit: December 27, 2004, 04:37:16 PM by guestolo »
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Offline Merk

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Missing k9371937.dll
« Reply #13 on: December 27, 2004, 04:45:36 PM »
i cannot get the rem file, t he link is a bogus link, it says there is a problem with the link. i did however set up a user account.

 Board Message
Sorry, an error occurred. If you are unsure on how to use a feature, or don't know why you got this error message, try looking through the help files for more information.

The error returned was:
Sorry, some required files are missing, if you intended to view a topic, it's possible that it's been moved or deleted. Please go back and try again.
 
there is what the error said
« Last Edit: December 27, 2004, 04:48:55 PM by Merk »
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Missing k9371937.dll
« Reply #14 on: December 27, 2004, 04:47:22 PM »
I'll get the file for you, if I can, hold tight, be right back

Again, you may have to right click on the file and Copy shortcut
and paste it to your Address bar
Removed the link now that you have Downloaded it
« Last Edit: December 27, 2004, 05:20:50 PM by guestolo »
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Offline Merk

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Missing k9371937.dll
« Reply #15 on: December 27, 2004, 05:16:26 PM »
ok, the new link seems to have worked
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Missing k9371937.dll
« Reply #16 on: December 27, 2004, 05:48:53 PM »
alright i did all of the above, i didnt find the wintools under add or remove, nor did i find the red swoosh (the good news is i can once again access my add/remove programs)

here is my log.txt and i will soon post a fresh HJT log


Files Found.................
----------------------------------------

Files Not deleted.................
----------------------------------------

Merging registry entries
-----------------------------------------------------------------
The Registry Entries Found...
-----------------------------------------------------------------
 
 
Other bad files to be Manually deleted.. Please note that this might also list legit Files, be careful while deleting
-----------------------------------------------------------------
msde.dll
msi.dll
Finished
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Missing k9371937.dll
« Reply #17 on: December 27, 2004, 05:53:25 PM »
here is the HJT 1.99 log

Logfile of HijackThis v1.99.0
Scan saved at 1:47:06 PM, on 12/27/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~3\NORTON~2\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\PROGRA~1\NORTON~3\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\PROGRA~1\Yahoo!\PARENT~1\YPCSER~1.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\ps2.exe
C:\WINDOWS\system32\usb.exe
C:\PROGRA~1\CANONC~1\TEXTBR~1\Bin\INSTAN~1.EXE
C:\Program Files\SVA Player\SVAPLAYER.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\2Wire\HomePortal\2PortalMon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\htj\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_5_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_5_0.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [USB] C:\WINDOWS\system32\usb.exe
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\CANONC~1\TEXTBR~1\Bin\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\CANONC~1\TEXTBR~1\Bin\REGIST~1.EXE
O4 - HKLM\..\Run: [SVAPlayer] C:\Program Files\SVA Player\SVAPLAYER.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr] C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [tgcmdprovidersbc] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WildTangent CDA] C:\WINDOWS\SYSTEM32\dllcache\rundll32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\HomePortal\2PortalMon.exe
O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\CANONC~1\TEXTBR~1\Bin\REGIST~1.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] c:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1
O4 - HKCU\..\Run: [Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID {DA9935BA-22F7-44ee-BD12-BD8B87700BEA}
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200203...meInstaller.exe
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200305...meInstaller.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service - Symantec Corporation - C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GEARSecurity_BackUp - Unknown - C:\WINDOWS\System32\GEARSEC.EXE (file missing)
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
O23 - Service: Norton Personal Firewall Accounts Manager - Symantec Corporation - C:\Program Files\Norton Personal Firewall\NISUM.EXE
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\PROGRA~1\NORTON~3\NORTON~2\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~3\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\PROGRA~1\Yahoo!\PARENT~1\YPCSER~1.EXE

there you go, i do however get a few pop ups at the begging of a windows log on, but its for wildtangent saying it cannot find it. I assume its a good sign that it cannot find it and i can merely overlook these warnings. My computer is useable now once again. However my diskdrive still doesnt read the discs. I'm unsure what the problem is here. It does however read them if i put the CD in and restart the computer. Not to sure whats going on or if i my disc drive just stinks.
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Offline guestolo

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Missing k9371937.dll
« Reply #18 on: December 27, 2004, 05:58:20 PM »
Let's get you clean first

Can you do me a favor and go to this link
Give it time to load
http://virusscan.jotti.dhs.org/
Use the browse button and navigate to this file
C:\WINDOWS\System32\msde.dll <--file

Right click on it and select it and then use the Submit button
Let it finish it's scan and then copy and paste the scanner results back here
« Last Edit: December 27, 2004, 06:07:06 PM by guestolo »
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Offline Merk

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Missing k9371937.dll
« Reply #19 on: December 27, 2004, 06:08:08 PM »
Service load:  0%        100%  
 
File:  msde.dll  
Status:  OK  
Packers detected:  None
   
AntiVir  No viruses found (0.16 seconds taken)
Avast  No viruses found (1.51 seconds taken)
BitDefender  No viruses found (0.33 seconds taken)
ClamAV  No viruses found (0.39 seconds taken)
Dr.Web  No viruses found (0.54 seconds taken)
F-Prot Antivirus  No viruses found (0.06 seconds taken)
Kaspersky Anti-Virus  No viruses found (0.62 seconds taken)
mks_vir  No viruses found (0.21 seconds taken)
NOD32  No viruses found (0.37 seconds taken)
Norman Virus Control  No viruses found (0.13 seconds taken)
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