Sysprep Gateway E-6500 Sound Driver UAA Problem

[Fluce]

I have created a Windows XP SP2 Image on a white box using ghost and sysprep. This image has been used on 20+ different hardware platforms and all have worked fine. We just got in a handfull of Gateway E-6500's and are trying to utilize the onboard sound (Sigmatel on an intel motherboard). However, after ghosting the pc with the image, the sound driver is not installed. It shows up in device manager as "PCI Device". When running the driver install it installs MSKB835221 which is the Universal Audio Archetcture 1.0. This installs ok and removes the "PCI device" from device manager. Then the driver install continues and errors out: "Deivce Object not present, restart the system and run setup again." After rebooting and attempting a second time same error comes up. The end result: no unknown devices in device manager and no sound card installed. Any help would be appreciated.

[Fluce]

I have created a Windows XP SP2 Image on a white box using ghost and sysprep. This image has been used on 20+ different hardware platforms and all have worked fine. We just got in a handfull of Gateway E-6500's and are trying to utilize the onboard sound (Sigmatel on an intel motherboard). However, after ghosting the pc with the image, the sound driver is not installed. It shows up in device manager as "PCI Device". When running the driver install it installs MSKB835221 which is the Universal Audio Archetcture 1.0. This installs ok and removes the "PCI device" from device manager. Then the driver install continues and errors out: "Deivce Object not present, restart the system and run setup again." After rebooting and attempting a second time same error comes up. The end result: no unknown devices in device manager and no sound card installed. Any help would be appreciated.

[Matt A]

I am banging my head against the wall as well, please let me know if you have made any leeway.  If you'd like, I can post the failed processes I've taken up here to see if any that helps.

[Ian Rosindale]

Hello,

I don't know if you've managed to fix this yet, but we have had virtually the same problem as you - Intel 945 motherboard, XP SP2 image running on a variety of hardware, but won't recognise the Sigmatel audio device.

The problem in our case was the HAL that was set in the image (ACPI PC) - after changing it to ACPI Multiprocessor PC the audio device was recognised and installed correctly.

We didn't want to create a separate image for these machines so, as we use ZENWorks imaging, we were able to create an add-on image that could be used with these machines that delivers a new cmdlines.txt file to the sysprep directory

\sysprep\i386\$oem$\

to run the following command at the end of mini-setup to change the HAL to ACPI Multiprocessor:

"rundll32 syssetup, SetupInfObjectInstallAction ACPIAPC_MP_HAL 131 c:\windows\inf\hal.inf"

Hope this helps.

[Loveme]

no.