Author Topic: the system has recovered from a serious error  (Read 595 times)

Offline digitalservices

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the system has recovered from a serious error
« on: January 19, 2006, 07:51:53 PM »
I am a new tech and came across a computer with the following error:

Blue screen, memory dump, restart and then "the system has recovered from a serious error"

error signature:
BCCode: d1   BCP1:0000012C    BCP2:00000002   BCP3:00000000
BCP4: AAF53578  OSVer:5_1_2600    SP:2_0    Product 256_1

Technical Information:
C:\docume~1\mharbin\locals~1\temp\WERa5c0.dir00\Mini011906-01.dmp
C:\docume~1\mharbin\locals~1\temp\WERa5c0.dir00\sysdata.xml

The system was built new about in August and this error started in December.

They system is this:
Asus P5GD
P4 2.8 LGA 775
512 MB PC2700
Optorite CDRW
80GB SATA HD
Sound/Video/Network all integrated

We replaced the Powersupply early January with no luck. I then looked up the error code when I started  last week and found it had been fixed by some with a re-install of XP pro. Tried that and all was well for a week. I then was asked to replace the MB and did that yesterday morning (1-18). I just got a call saying that it was doing the same thing again. (1-19)

The only things left to replace hardware wise is CPU and RAM.

The company uses a propietary server based software, but all files are run from the server and no other machine is having this error. One other thing is that they have outlook 03 programmed to startup with the computer and they just minimize it and let it run all day long. The only software connection I could make is the Outlook program. It has done this error with just the desktop (outlook running minimized), with AG software running, powerpoint, excel, word, IE browser, etc. The only common thing is Outlook running minimized.

Any Ideas on what to try now? We are able to RMA any of the parts as they are pretty new still.

Thanks in advance
Casey

Offline guestolo

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the system has recovered from a serious error
« Reply #1 on: January 19, 2006, 08:09:10 PM »
These error messages are hard to track down as they may be caused by software or hardware
However it could be also caused by malware

I know the operating system is a new install, but can you eliminate it

Post a hijackthis log back to this thread and let's take a closer look

Click here for instructions

In addition: May be nice to know the exact stop error message
You will have to manually restart the computer, but it won't auto start on you
and may give more incite
Right click on "MyComputer"
Left click properties>>Click on the Advanced tab
Under Startup and Recovery, click on Settings
Under System Failure uncheck Automatically Restart
Ok out of there
It's the exact Blue screen error message we're looking for
« Last Edit: January 19, 2006, 08:24:52 PM by guestolo »

Do you want to post your own logs from FRST?

Follow the instructions posted http://www.thetechguide.com/forum/index.php/topic/22942-please-read-how-to-post-logs-from-frst/\'>Click Here