Author Topic: Software/virus probs on laptop  (Read 258 times)

Offline Christian Garea

  • Newbie
  • *
  • Posts: 6
  • Karma: +0/-0
    • View Profile
Software/virus probs on laptop
« on: February 15, 2006, 04:15:59 AM »
hi this may be to big a problem to get fixed here but i have a problem with my laptop it started a week ago when norton wouldnt download its live updates and the computer also wouldnt open any saved word files, now it just seems to be running slower and i tried to install anydvd today and noticed how slow it has gotten i cant even open some programs but managed to do a factory restore too a couple of weeks ago in safe mode but it still has the same problem. I have tried to install ewido security suite to run a scan but i cant even get to the install screen it just wont come up and when i select restart or shutdown i get the following end program pop ups ccApp, OSA.EXE and NMain.exe i searched on these and found that two of them are too do with norton internet security so i am wondering if i should try uninstalling that. would be grateful to anyone who can help thanks.

regards

Chris

Offline guestolo

  • Site Donator
  • Administrator
  • Hero Member
  • *****
  • Posts: 16034
  • Karma: +1/-0
    • View Profile
    • http://
Software/virus probs on laptop
« Reply #1 on: February 15, 2006, 11:46:10 PM »
Please post a hijackthis log and we will go from there
From my signature below, download and save too a permanent folder on your harddrive
Hijackthis 1.99.1
Open Hijackthis.exe

Do a SCAN and Save a Log file---Save the log----copy and paste the WHOLE contents of the log  here... Don't try and fix anything yet----It is all important

Do you want to post your own logs from FRST?

Follow the instructions posted http://www.thetechguide.com/forum/index.php/topic/22942-please-read-how-to-post-logs-from-frst/\'>Click Here