All my music gone :(

[mikesfriend]

Gods

Please help me recover my tracks http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/sad.gif\' class=\'bbc_emoticon\' alt=\'\' /> I've lost all my music despite Symantec AntiVirus Corporate Edition running since over a year now.. symantec discovered the following - i have no idea what this is so putting down all details

counter.cab
C:\Documents and Settings\PranayMehra\My Documents\
NO VIRUS NAME?!
Status: Still contains 1 infected items
Current location: Quarantine
date found: 5/14/2006
Scan type: Manual Scan
set backup action: Quarantine infected file

counter.exe
C:\Documents and Settings\PranayMehra\My Documents\counter.cab
Virus name: downloader.trojan
action taken: quarantined
status: infected
current location: quarantine
date found: 5/14/2006
Scan type: manual Scan
set backup action: quarantine infected file

A0056813.exe
C:\System Volume Information\_restore{5EEA947E-90E9-4013-91A6-F28EFECABD28}\RP581\
Virus name: downloader.trojan
action taken: left alone in quarantine
status: ingected
current location: quarantine
date found: 5/21/2006
Scan type: Defwatch Scan
set backup action: Leave alone (log only)

A0056813.exe
C:\System Volume Information\_restore{5EEA947E-90E9-4013-91A6-F28EFECABD28}\RP581\
Virus name: downloader.trojan
action taken: left alone in quarantine
status: ingected
current location: quarantine
date found: 5/20/2006
Scan type: Defwatch Scan
set backup action: Leave alone (log only)

A0056813.exe
C:\System Volume Information\_restore{5EEA947E-90E9-4013-91A6-F28EFECABD28}\RP581\
Virus name: downloader.trojan
action taken: Quarantined
status: infected
current location: quarantine
date found: 5/16/2006
Scan type: Realtime Scan
set backup action: Quarantine infected file

remove.exe
C:\WINDOWS\browserxtras\pn\
Virus name: downloader.trojan
action taken: Quarantined
status: infected
current location: quarantine
date found: 5/14/2006
Scan type: Manual Scan
set backup action: Quarantine infected file

When I play a track on any software, the status bar runs across the player in a few seconds, as if the track has played and is over. some files have been renamed and resized as .wav from .mp3. At first I realised it on a few tracks and thought maybe they were corrupted. Now i realise all the tracks are corrupted.

Please please save me.

thank you very much in anticipation

[guestolo]

Let's get a closer look please
From my signature below, download and save too a permanent folder of it's own onto your harddrive
Hijackthis 1.99.1
Open Hijackthis.exe

Do a "SCAN and Save a Log file"
A log will open in Notepad
Copy and paste the WHOLE contents of the log  here... Don't try and fix anything yet----It is all important

[mikesfriend]

Hi guestolo, sorry I was away for a few days. Are you online and can I start the scan now? Thanks a lot

[mikesfriend]

Here it is!

Logfile of HijackThis v1.99.1
Scan saved at 8:25:15 PM, on 6/1/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\WINDOWS\System32\svchost.exe
c:\TOSHIBA\Ivp\Swupdate\swupdtmr.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\00THotkey.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\SigmaTel\SigmaTel AC97 Audio Drivers\stacmon.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
C:\WINDOWS\system32\TFNF5.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\WINDOWS\system32\TPSMain.exe
C:\PROGRA~1\B'SCLI~1\Win2K\BSCLIP.exe
C:\WINDOWS\system32\fast.exe
C:\WINDOWS\system32\TaskSwitch.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\USBStorage\USBDetector.exe
C:\Program Files\Creative\Sound Blaster Audigy 2\DVDAudio\CTDVDDET.EXE
C:\Program Files\Creative\Sound Blaster Audigy 2\Surround Mixer\CTSysVol.exe
C:\WINDOWS\System32\1XConfig.exe
C:\Program Files\Creative\Sound Blaster Audigy 2\SB Performance Utility\CTPowUti.exe
C:\WINDOWS\CTHELPER.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\toshiba\ivp\ism\ivpsvmgr.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\PranayMehra\My Documents\^Software\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.toshiba.com/search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.zdnetindia.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {D80C4E21-C346-4E21-8E64-20746AA20AEB} - (no file)
O3 - Toolbar: Find - {8D029AEC-E412-4948-84B5-699A740946AE} - %SystemRoot%\System32\iefind.dll (file missing)
O3 - Toolbar: (no name) - {5AA06644-BC46-4220-A460-47A6EB47C96D} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\System32\00THotkey.exe
O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [SigmaTel StacMon] C:\Program Files\SigmaTel\SigmaTel AC97 Audio Drivers\stacmon.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [B'sCLiP] C:\PROGRA~1\B'SCLI~1\Win2K\BSCLIP.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] c:\Program Files\Intel\PROSetWireless\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [FastUser] fast.exe
O4 - HKLM\..\Run: [CoolSwitch] TaskSwitch.exe
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [SearchUpgrader] C:\Program Files\Common files\SearchUpgrader\SearchUpgrader.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [MediaFace Integration] C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe
O4 - HKLM\..\Run: [USBDetector] C:\USBStorage\USBDetector.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\Sound Blaster Audigy 2\DVDAudio\CTDVDDET.EXE"
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\Sound Blaster Audigy 2\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [CTPerformanceUtility] C:\Program Files\Creative\Sound Blaster Audigy 2\SB Performance Utility\CTPowUti.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [IridiumTimeWizard] C:\^Software\iridium.exe
O4 - HKCU\..\Run: [Creative Detector] C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe /R
O4 - HKCU\..\Run: [SetDefaultMIDI] MIDIDef.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.zdnetindia.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {197AB1D7-A7DD-4C86-A938-1FCC0DB21B85} - http://dm.cometsystems.com/dm/dm_286.cab
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: Sebring - c:\WINDOWS\System32\LgNotify.dll
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: DVD-RAM_Service - Matsu[censored]a Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Unknown owner - C:\Program Files\Norton AntiVirus\navapsvc.exe (file missing)
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation  - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\Ivp\Swupdate\swupdtmr.exe

[guestolo]

Do a "System scan only" with Hijackthis and put a check next to these entries:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
O2 - BHO: (no name) - {D80C4E21-C346-4E21-8E64-20746AA20AEB} - (no file)
O3 - Toolbar: Find - {8D029AEC-E412-4948-84B5-699A740946AE} - %SystemRoot%\System32\iefind.dll (file missing)
O3 - Toolbar: (no name) - {5AA06644-BC46-4220-A460-47A6EB47C96D} - (no file)

O4 - HKLM\..\Run: [SearchUpgrader] C:\Program Files\Common files\SearchUpgrader\SearchUpgrader.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - Startup: PowerReg Scheduler.exe
O16 - DPF: {197AB1D7-A7DD-4C86-A938-1FCC0DB21B85} - http://dm.cometsystems.com/dm/dm_286.cab
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab

After you have ticked the above entry, close All other open windows
Including this one
Leave Hijackthis open and click FIX CHECKED
OK the prompt and exit Hijackthis

Access your add/remove programs via Control panel and remove any of the following if found
Viewpoint Manager (Remove Only)
Viewpoint Media Player
SearchUpgrader

Reboot your comptuer
Open IE>>CLick on TOOLS>>Internet options>>
Delete Files + Offline content and Delete cookies

==Download and then Install
Ewido anti-malware 3.5

When installing, under "Additional Options" UNCHECK
 

"Install background guard"
 "Install scan via context menu".

From the main ewido screen, click on Update in the left menu, then click the Start update button.
After the update finishes (the status bar at the bottom will display "Update successful")
Close Ewido
Please manually update from this link
http://www.ewido.net/en/download/updates/

==Open Ewido Anti-malware
Click on the Scanner button on the left menu
Select Complete System Scan
*If Ewido finds something it will prompt you with "Infected Object found"
Ensure the following are Selected
  *1. Perform Action = Remove
  *2. Create Encrypted Backup in Quarantine (Recommended)
  *3. Perform action with all infections
  Then click OK
When Ewido has finished it's scan click the "Save Report" button
Save the report to the desktop or someplace you will remember
Exit Ewido
NOTE: When Ewido is running, don't open any other windows, let it run uninterrupted

Reboot the computer one more time

Come back here and post a fresh hijackthis log and the Whole report from Ewido's please

Also, let me know if you have Ad-Aware SE Personal 1.06 and Spybot 1.4 installed
are you having problems with Norton's?
Is it out of date? Can you do updates with it?